CO2 Supermarket Reviews 

500
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The best company by far I've ever dealt with, the customer support was excellent and helped me pinpoint my issues and the delivery service to Glasgow was only one day from start to finish. The product... See more

Rated 5 out of 5 stars

After experiencing a catastrophic CO2 dump with a 10yr old single stage regulator, I was advised to replace the regulator, solenoid and needle valve as one item. I bought the dual stage regulator set... See more

Rated 5 out of 5 stars

The filling adapter for carbonated drinks machines works well. The tech help was great. I bought the wrong type of C02 which C02suppermarket identified as the problem straight away. You will need to... See more

Rated 5 out of 5 stars

Everything is working well with my co2 system and my aquarium plants are growing quickly. I had some queries during set up which Martin responded to quickly and sorted the problem. Great service.

Company details

  1. Animals & Pets

Information provided by various external sources

Leading suppliers of aquarium CO2 systems and equipment. We help people create beautiful planted tanks. Find us at http://www.co2supermarket.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

500 reviews

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4.7

All reviews

(500)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

high quality stuff

high quality stuff, good prices and same day support, what more can you ask for !

25 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks very much, Ian, that's great to hear 👍

Rated 5 out of 5 stars

Great help fixing a leak

I bought a co2 kit for my aquarium about 18 months ago that has worked great since but recently developed a leak. I messaged them for some help trying to workout where it may be coming from and to source the required seal. I got a really quick response with tips to check which worked perfectly and resolved my leak with no parts required. Great product originally but even better was the customer service a long way down the line. Defo recommend this company.

29 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your review, Matthew, much appreciated - we're always be happy to help if we're able to.

Rated 5 out of 5 stars

Excellent Support for Non-Expert

Excellent support. It turned out that connecting a CO2 tank to a soda water dispenser has several stumbling blocks for someone unfamiliar with doing this. Martin was very helpful and responsive. For people like me, well worth buying from him than cheaper sources offering no support.

1 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for taking the time to submit your review, David, that's very kind of you 👍

Rated 5 out of 5 stars

Single stage pressure gauge

Bought a few items from here over the years. Good quality, great service.
Had a slight issue due to user error contacted them and got a prompt reply explaining how to rectify the problem.

1 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your review, Alan, I'm pleased we were able to get you up and running again.

Rated 5 out of 5 stars

Good products and an excellent experience

I recently started a new heavily planted aquarium (approx 250L volume) and while researching some of the equipment needed to sustain healthy plant growth I came across artificial CO2 injection. It wasn’t something I’d used before on low tech setups but I was interested to try it this time.

While looking at options I had a few requirements. Firstly, since the setup sits in a prominent location I have tried to minimise visible equipment so I wanted an inline diffuser. Secondly, I don’t have easy access to a gas merchant so wanted to use a more available source like welding or sodastream bottles. CO2 Supermarket offered a package that included all of these as options which appealed to me more than going to many retailers whose products may not be compatible. Judging by reviews they also seemed reputable which given the risks associated with high pressure systems was important to me.

With a rough idea of the equipment needed I did have a few questions on specific items. I reached out using the contact form with my requirements and a list of questions, Martin was quick to respond with comprehensive answers to my queries. He didn’t choose to take my query as a marketing opportunity and provided honest suggestions that were often cheaper than the original options I had been looking at while remaining suitable for my setup.

Being confident in what I wanted to order I purchased the single stage package with the sodastream adapter and bazooka inline atomiser. Alongside this I also ordered some scissors and tweezers as the prices were reasonable though these have no relation to the CO2 system. Everything was dispatched very quickly with Royal Mail Special Delivery 1pm which was included in the purchase price. I always appreciate companies using more reliable delivery companies and/or services, a cheaper option could have been used but they didn’t which again shows an excellent level of care. Everything was very well packaged with dense foam and thick cardboard so arrived in immaculate condition.

Once everything arrived, setup was very simple with the videos provided which were included in an email sent after purchase but can also be found on their website. I did have a few points to clarify and again Martin was quick to respond and very helpful.

At the time of writing I’ve been using the system for about one and a half weeks. I have made a few adjustments like adding a second check valve and refilling the water in the bubble counter but overall the system has been working extremely well. The sodastream adapter was very easy to use and the entire unit sits neatly inside my aquarium cabinet with the diffuser on my filter outflow and solanoid connected to a timer plug. The impact on my plants is clear, my Rotala have developed thick submerged leaves and needed trimming twice already. Other plants have also been doing very well despite how new the tank still is.

Overall I am very happy with my purchase. At every stage, support was fast and comprehensive no matter the query. I would strongly recommend CO2 supermarket to anyone interested in either setting up a new aquarium with CO2 injection or adding it to an existing setup.

5 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you very much for your review, Becky, we're so pleased to hear you're happy with your purchase and you're already seeing positive result with your plants! Thank again 👍

Rated 5 out of 5 stars

Pro Aquarium CO2 System For Aquarium 20L - 500L+

Very friendly and helpful support for someone who isn't all that handy with new equipment. The equipment arrived whole and safe in Sweden. No problem installing it except for some slight technical issues on my part. Thus the extra star for such a welcoming support from Martin.

12 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for taking the time to write your review, Daniel, it's always nice to hear we have a happy customer. Greetings from the UK to Sweden!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Securely packaged.

8 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, that's great to hear 👍

Rated 5 out of 5 stars

Very happy with my purchase!

Had my planted aquarium for nearly 3 years now and I've had very good success. Although lately I have noticed my plants struggling a bit. I was determined to stay low tech, no CO2 but I finally changed my mind and thought I would go for it! I sent off an email asking a few questions about which kit to go for etc. I'm totally new to the whole CO2 set up so I felt clueless. I got helpful replies to all my questions, even an after sales question I had. I set the kit up and it's working perfectly and my drop checker is constant green. So I'm very happy with the set up. Everything was packed extremely well and you can tell it's very good quality. I got the advanced disposable cylinder adapter as it's so handy being able to get the cylinders from Toolstation just down the road. It was good having worded instructions and YouTube video instructions too.

10 out of 10 from me! :)

25 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you very much for your custom and your review. It's much appreciated and we're so pleased to hear you're happy with your purchase.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Had an issue of my own making by overtightened and breaking a part. They sent a replacement free of charge the very next day. The regulator us quality too. Couldn't be happier.

1 November 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your review, Mark, and it was no problem; we understand accidents happen and we're happy to help where we can.

Rated 5 out of 5 stars

A great provider of C02 and related…

A great provider of C02 and related products for aquariums. Fast delivery, excellent products and fantastic customer service. Have used for best part of 10 years.

25 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your continued support over the years, Mike, it's really nice to hear you're happy with the products and service, and thank you for taking the time to write your review 👍

Rated 5 out of 5 stars

Highly recommend

Had a really great experience on two separate orders with CO2 supermarket. I have the nano kit and the pro kit for a larger tank. Always had super fast responses, advice on which co2 bottles to buy, great instructions and specific help on the one issue I had (which was totally user error). This is my go to company for anything co2 for my tanks and I would highly recommend, especially if you’re new to co2, their kits and instructions make everything simple even for beginners.

24 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for taking the time to submit your review, Angelo, that's very kind of you!

Rated 5 out of 5 stars

Always a great company to deal with

Always a great company to deal with. Delivery is fast as is back up help if needed. Used co2 supermarket a few times and will continue to do so.

23 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for your custom over the past year or so, Trace, it's much appreciated and it really nice to hear you're happy with everything - thanks also for submitting your review.

Rated 5 out of 5 stars

Superb Customer Service

A cylinder filler started leaking so I contacted the company about a replacement. They responded quickly saying there were spares in the pack and also gave me helpful hints on how to replace the failed O rings. This made the job both easy and quick. Thank you Martin

21 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review and we're happy we could assist to get you up and running again.

Rated 5 out of 5 stars

Excellent customer service

I had a small problem with part of my order. I contacted CO2 Supermarket explaining my issue. They were very helpful and rectified my problem the very next day. Excellent service from Martin Burrow.

16 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thank you for your review, Ian, and for your friendly cooperation in dealing with the initial problem.

Rated 5 out of 5 stars

Quality always sells

After having bought a cheaper annd as it turned out totally useless (it didnt work) twin guage on Amazon I found this company and so glad I did! ok so you pay just a bit more but the quality of the construction and the accuracy of working I can fully reccommend buying whatever you need for your co2 applications.

1 October 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your review and your custom, Andy, it's much appreciated. We are a little more expensive, but that's reflected in the quality of the equipment, which we are pleased to hear you appreciate. Thanks again!

Rated 5 out of 5 stars

Quality and Service

Quality products fast delivery and exceptional customer service. I wont use any other company for any of my CO2 purchases.

12 September 2024
Unprompted review
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Reply from CO2 Supermarket

Thanks for your review, Kevin, we're pleased you're happy with our service 👍

Rated 3 out of 5 stars

Only interested in selling stock

Fast delivery, good inventory, a slick and well organised sales service. But that is all you get. No customer support, no back up, no after sales and no repairs.

12 September 2024
Unprompted review
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Reply from CO2 Supermarket

We’re sorry to hear that you’re unhappy with your recent experience. We’d like to clarify that we do not advertise or offer repair services, as we are a shop. The part you sent us was purchased over two and a half years ago, well beyond the warranty period, and we had no prior communication about it being sent to us for repair - it suddenly arrived with us one day.

We always strive to provide excellent customer service, and over the years, we’ve been happy to assist you on many occasions. In this instance, while we don’t offer repairs, we did our best to guide you by advising on the appropriate part to address your issue and providing detailed instructions on how to fit it.

We genuinely tried to help, and we’re sorry if this fell short of your expectations.

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