We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
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Review summary
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They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
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When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
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Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
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Excellent service
Excellent service - my Will advisor MJG made it such a simple easy process
I felt confident throughout that I was in expert hands guiding me through to gather information to create a Will tailored to my individual needs
His manner was reassuring and professional throughout and I would whole heartedly recommend the CO OP
as a Will provider
Thank you so much for making me feel valued with excellent communication and efficient timely delivery of documentation all the way
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Juliet,
We are delighted to hear about your positive experience. It is wonderful that the process of creating your tailored will was made so simple and easy, helping you feel confident and in expert hands throughout. We are pleased that you felt reassured by the professional guidance and appreciated the clear communication and timely delivery of your documents. Your kind recommendation means a great deal, and we will be sure to pass your lovely feedback along to Matthew and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent
Excellent - spoke to Sandy who was very helpful and explained everything very clearly. Efficient and options explained. Would highly recommend to anyone
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Becky,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was so helpful, ensuring all of your options were explained with absolute clarity and efficiency. We truly appreciate your kind recommendation and will be sure to pass your lovely feedback to Sandy and the rest of the team.
Kind regards,
Owen (Customer Services)
Spoke with Jennie who was warm and…
Spoke with Jennie who was warm and professional giving me all the information clearly and explaining everything without the jargon. I feel relieved that things will proceed in safe hands
Thankyou
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear,
We are delighted to hear about your very positive experience. It is wonderful to know that you received such warm and professional support, with everything explained clearly and simply to give you complete peace of mind. We are pleased that you feel reassured and confident that your matters are in safe hands, and we will be sure to share your kind feedback with Jennie and the team.
Kind regards,
Owen (Customer Services)
Jolly good. Been on the to-do list for 10 years. Only took an hour
We had a really positive experience with Tracy Potter at Co-op Estate Planning. She was friendly, professional and extremely knowledgeable, taking the time to explain everything clearly and answer all our questions. The consultation was informative, relaxed and very helpful. We would happily recommend Tracy to anyone looking for estate planning advice.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Rob,
We are delighted to hear about your positive experience. It is wonderful to know that you found the consultation so informative, relaxed, and helpful. We are pleased that you received such friendly, professional, and knowledgeable guidance, with all of your questions answered clearly. Thank you for taking the time to share your lovely feedback and for your kind recommendation; we will be sure to pass your comments along to Tracy and the rest of the team.
Kind regards,
Owen (Customer Services)
Graham Povey handled the our case with…
Graham Povey handled the our case with care. Graham provided clear information throughout, allowed time off camera for discussion, provided no pressure to commit to everything in the moment and made the experience easy and thoughtful throughout. Thank you!
1 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Carl,
We are delighted to hear about your positive experience. It is wonderful to know that your case was handled with such care, thoughtfulness, and clear information. We are pleased that you felt comfortable and under no pressure throughout the process, allowing you the time needed to make your decisions. Your kind feedback will be shared with Graham and the rest of the team.
Kind regards,
Owen (Customer Services)
Allison is a credit to the Coop
Allison is a credit to the Coop. Professional, patient and her natural friendly personality soon put me at ease.
20 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Stephen,
We are delighted to hear you had such a positive experience. It is wonderful to know that our team member's professional, patient, and naturally friendly approach put you at ease during your interaction. We truly appreciate your kind feedback and will be sure to share your lovely comments with Allie and the rest of the team.
Kind regards,
Owen (Customer Services)
I was writing a single will following…
I was writing a single will following my divorce. Throughout my phone call with the estate planning I found Nigel to be very considerate polite and informative. He took his time to explain everything to me in light of the fact that this was particularly difficult subject for me following my divorce. He was kind and considerate everything was explained. Clearly I was not rushed at any point in fact halfway through he asked me to get a cup of tea so I could just take five minutes to relax gather my thoughts which I thought was absolutely delightful, totally appropriate and really kind. Definitely recommend them to my family. Very very happy happy with the service.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Charlotte,
We are so pleased to hear that your experience during such a difficult time was made easier by a gentle, patient, and understanding approach. It is wonderful that you were given the space and time to gather your thoughts comfortably, without any pressure. Thank you for sharing your positive feedback and for recommending our services to your family. Your kind words will be passed on to Nigel and the rest of the team.
Kind regards,
Owen (Customer Services)
Michelle was an absolute star
Michelle was an absolute star - I hear people saying probate is easy to do your self - maybe if eveything is very basic, but when things get tricky you need professionals involved - The Coop where absolutly faultless. 1000% recommended
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Simon ,
We are so pleased to hear that you had such a positive experience during what can often be a very complex and difficult process. It is wonderful to know that our team provided faultless support and guidance when it was needed most. Thank you so much for your kind words and for recommending our services.
Your kind words will be passed on to Michelle and the rest of the team.
Kind regards,
Owen (Customer Services)
I had been putting off making a will…
I had been putting off making a will for years but was inspired to make one after attending a presentation at work
I contacted the Coop as I know they are reputable
I was dealt with by Hassan Ali. He arranged the meeting for a time convenient for me. I was sent an email prior to the meeting so I could prepare
I had a few IT issues but Hassan was patient and professional. He explained all of my options and was clearly knowledgable and experienced
I elected to have my will with the Coop and feel reassured by the decision
Highly recommend
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Nicola,
We are delighted to hear that you had such a positive experience after deciding to take this important step. It is wonderful to know that the advisor was patient, professional, and helpful in guiding you through the options, especially when dealing with technology difficulties. We are glad you feel reassured by your decision and appreciate you taking the time to share your feedback with us.
We will share your review with Hassan and the team.
Kind regards,
Owen (Customer Services)
Efficient and straightforward
Stephen Bickers was straightforward and listened to our requirements.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Diane,
We appreciate your positive feedback and are delighted to hear that our team member was attentive to your needs and provided clear, direct communication. It is wonderful to know that you felt heard and well supported throughout your experience. We will be sure to pass your kind comments along to Stephen and the rest of the team.
Kind regards,
Owen (Customer Services)
Your legal advisor KDL was WONDERFUL!
Your legal advisor KDL was WONDERFUL!
She made the whole process straight forward and a pleasure to do.
She was kind, helpful, patient and very knowledgeable.
The service she gave me was excellent.
I wouldn't hesitate to recommend Co-operative Legal Services to anyone who is looking to create or amend their Will.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Christine,
We are delighted to hear about your wonderful experience. It is fantastic to know that our legal advisor made the entire process of creating or amending your Will so straightforward, kind, and stress-free. Providing patient, knowledgeable, and helpful support is what we strive for, and we are so pleased you received such excellent service. Thank you for taking the time to share your feedback and for your kind recommendation; we will be sure to pass your lovely comments along to Kellie and the rest of the team.
Kind regards,
Owen (Customer Services)
Kind, supportive staff.
Kind, helpful staff. Lisa informative and patient.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Linda,
We are so pleased to hear that our team provided such a positive experience. Your kind words about our staff being informative, patient, and helpful are greatly appreciated. We will be sure to pass on your lovely feedback to Lisa and the team.
Kind regards,
Owen (Customer Services)
Made it really straightforward and…
Made it really straightforward and simple. Hannah phoned at a time that suited me after work and listened to what my wishes were. Everything was well explained and the draft copy came with a commentary to explain the legal wording. Would really recommend.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ali,
We are delighted to hear about your positive experience. It is wonderful to know that the process was made straightforward and that your consultation was scheduled at a convenient time. We are pleased that your wishes were listened to and that the draft copy, along with the helpful commentary, made the legal wording easy to understand. We truly appreciate your recommendation and will pass on your comments to Hannah and the team..
Kind regards,
Owen (Customer Services)
Legal Services with kindness
I had to write a new will after my husband passed away and Steven Dodd was very kind, sympathetic and helpful. He explained everything clearly and easily and outlined the next steps very well. The online meeting was easy and I didn't need lots of paperwork to set up the first draft. This is never going to be a nice experience, but it is a necessary one, and Steven made me feel well supported throughout. I felt like Co-Op Legal Services values me as a customer and was doing it to support a member, rather than doing it to get a profit.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jo,
We are deeply sorry for your loss and appreciate you taking the time to share your experience during such a difficult time. It is comforting to hear that you felt well supported, valued, and that the process of drafting your new will was made straightforward and clear. Your kind feedback about the compassionate and helpful guidance you received has been shared with Stephen and the team.
Kind regards,
Owen (Customer Services)
I would like to sincerely thank Orla…
I would like to sincerely thank Orla Kennelly, the case manager for my family's recent probate case. She has provided a very high standard of work throughout this case including giving regular updates, explaining complex matters clearly, and ensuring the work maintains pace and reaches a positive outcome for us.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Matthew,
We are delighted to hear about your positive experience during the probate process. It is wonderful to know that you received a high standard of support, with clear explanations of complex matters and regular updates that kept the case moving forward to a successful conclusion. Providing peace of mind and maintaining a steady pace during such important legal matters is always our priority. We truly appreciate your kind feedback and will be sure to share your review with Orla and the rest of the team.
Kind regards,
Owen (Customer Services)
We had a will in place from many years…
We had a will in place from many years ago which needed updating but we had put it off as the whole idea seemed daunting. We decided we had to do something about it and the Co-op was recommended to us. Although we had some idea of our wishes for our new wills , the advice and suggestions given by your Estate planner Tracy, were excellent and made us think of things we had not considered. Tracy was extremely patient and helpful and the whole experience was friendly and much easier than we had expected. We now feel that our new wills will reflect our exact wishes. We also discussed Power of Attorney and again were given clear and concise advice. As soon as we had decided to go ahead and made payment Tracy sent us an information sheet outlining the process going forward which is extremely helpful. We would definitely recommend the Co-op to friends and family if they are considering their Estate Planning and future needs as the service was very professional . Thank you
20 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear No,
We are delighted to hear that you had such a positive experience updating your wills and discussing Power of Attorney with us. It is wonderful to know that the guidance provided was helpful, clear, and gave you peace of mind for the future. We truly appreciate your kind recommendation.
Kind regards,
Owen (Customer Services)
Great experience sorting out my will
Kelly made the whole process of sorting out my will straightforward, efficient and friendly. And good value too! Would highly recommend the service.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Andrew,
We are delighted to hear about your positive experience. It is wonderful to know that our team member made the entire process of arranging your estate planning so clear, efficient, and friendly, while also providing great value. We truly appreciate your kind feedback and recommendation, and we will be sure to pass your comments along to Kelly and the rest of the team.
Kind regards,
Owen (Customer Services)
Efficient, caring service
Having recently lost our mother it was obviously a very stressful time for me and my sister but thankfully, our burden was eased greatly by having chosen Co-op Legal Services to deal with the administration of her estate. We knew we had definitely made the right decision because, from the very beginning to the conclusion of the case, everything ran incredibly smoothly due to the outstanding expertise of our case manager, Elodie.
I cannot praise her highly enough for her proficiency. She was fully competent in dealing with all matters in a really professional manner, whilst also being very kind and supportive. She efficiently contacted us at every stage of the case, keeping us informed about what was taking place and was quick to respond regarding any queries that we had.
It has been a great pleasure having Elodie as our case manager and I would highly recommend anyone requiring probate services to choose Co-op Legal Services, so they can have peace of mind knowing that everything will be dealt with in a truly professional and caring manner.
4 September 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ingrid,
Please accept our deepest condolences for the loss of your mother. We are so glad to hear that we could help ease your burden during such a difficult and stressful time. It is wonderful to know that your case manager provided such smooth, professional, and compassionate support, keeping you well-informed throughout the entire process. Thank you for sharing your feedback which we will pass on to Elodie and the team.
Kind regards,
Owen (Customer Services)
We recently used Coop Legal Services to…
We recently used Coop Legal Services to handle the probate of my late mum’s estate. Ash/ASOH was our case manager. From first introductions to the completion of all matters Ash was extremely professional and efficient in all aspects of the process. He kept us informed at all stages, responded quickly to all our telephone and email questions. I would have no hesitation in recommending Coop Legal Services and if you are fortunate enough to have Ash as your case manager I have no doubt he will provide a first class service and guide you every step of the way through the probate process. Thank you Ash.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Peter,
We are so pleased to hear that our probate services provided much-needed support and efficiency during such a difficult time. It is wonderful to know that your case manager kept you well-informed and responded so quickly to all of your queries, making the entire process feel seamless and straightforward. Your high recommendation means a great deal to us, and we will be sure to pass your lovely compliments to Ash and the rest of the team.
Kind regards,
Owen (Customer Services)
What I thought was going to be a chore…
What I thought was going to be a chore was made very easy by the man I spoke with. Very knowledgeable and helpful. Thank you
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Lesley,
We are delighted to hear about your positive experience. It is wonderful to know that what seemed like a daunting task was made so straightforward and stress-free by our knowledgeable and helpful colleague.
Kind regards,
Owen (Customer Services)
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