We've been putting off making our Wills and LPA'S for years but finally decided to bite the bullet and get it done. We went with the Co-op as its a name we knew and trusted. After initially complet... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were professional and patient, worked in a timely fashion, and understood what my requirements were. They explained things clearly too and in all my dealings with them, they were accurate a... See more
Company replied
My wife and I had wills that dated back to 1992 so thought it would be sensible to update and also sort out power of attorney documents. A team's meeting was arranged and I must admit that 19.00 hour... See more
Company replied
When my Aunt died last year she left what we thought was a legal will, but she hadn’t signed/dated it in front of witnesses. I turned to the Co-op Legal Team who put me in touch with a very kind, eff... See more
Company replied
Company details
Written by the company
Legal advice without jargon. The fee we quote is the fee you pay. No nasty surprises. Call Co-op Legal Services on 0333 331 5342 and we will help you. Named Probate Provider of the Year and National Will Writing Firm of the Year in the British Wills and Probate Awards 2018.
Contact info
1 Angel Square, M60 0AG, Manchester, United Kingdom
- 0330 606 9548
- www.co-oplegalservices.co.uk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A number 1 service from the number 1
A number 1 service from the number 1. Thank you Andrew
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jack,
We are glad you enjoyed our top service. Thank you for this feedback.
Your comments will be passed along to Andy and the wider team.
Kind regards,
Owen (Customer Services)
David Mac Gregor was very helpful and…
David Mac Gregor was very helpful and explained everything in a way that makes it easy to understand
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear David,
We are delighted to hear that our colleague was so helpful and made everything easy to understand. It is wonderful to know that the information provided was clear and straightforward. Your kind feedback is greatly appreciated, and we will be sure to pass your lovely comments along to David and the rest of the team.
Kind regards,
Owen (Customer Services)
Andrew Ford great guy!
Andrew Ford is easy, knowledgeable and really good to talk to. He guided me through the process with joy and efficiency that left me feeling heard and understood. I was able to leave with everything I needed. Great guy!
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Shantelle,
We are delighted to hear about your very positive experience. It is wonderful to know that our colleague was so knowledgeable, easy to talk to, and guided you through the process with such joy and efficiency. We are pleased that you felt fully heard and understood, and that you were able to leave with everything you needed. Your kind feedback will be shared with Andy and the rest of the team.
Kind regards,
Owen (Customer Services)
Kate Arbuckle was a delight to do business with
We had our initial meeting with Kate Arbuckle this morning. It couldn’t have been better. It was extremely productive and positive. Kate‘s advice was invaluable. We have now sorted out LPA‘s for the two of us in terms of finance and health. I had previously tried to do this myself online but got all tied up in knots so it was wonderful to have Kate to guide us and to have co-op legal services to support us. We also talked through something new to us which was the trust wills concept. Again Kate‘s advice was extremely useful. We had looked at going to a local solicitor but the co-op prices are extremely competitive and also the Co-op is a name we know and trust.
We are immensely pleased to have started the ball rolling on these complex legals issues and we feel we are in very safe hands with Kate.
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Maggie,
It is wonderful to hear that your initial meeting was so productive and that you received such valuable guidance. Navigating the complexities of lasting powers of attorney and estate planning can certainly feel overwhelming, so we are delighted that the process was made clear and straightforward for you. We are pleased that our competitive pricing and trusted reputation brought you peace of mind, and we will be sure to pass your lovely feedback along to Kate and the team.
Kind regards,
Owen (Customer Services)
Jake Mohareb was Friendly and…
Jake Mohareb was Friendly and knowledgeable. Felt safe and happy with the advice they gave.
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Helena,
We are delighted to hear that you felt safe and happy with the guidance provided. It is wonderful to know that our team member was both friendly and knowledgeable, ensuring you received excellent support. We will share your positive experience with Jake and the team.
Kind regards,
Owen (Customer Services)
Completion of Probate
All I can say is thank you to Coop Legal Services for the help and assurance they have given me throughout the finalising of my late wife's estate. Thank you very much
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Ron,
We are so sorry for the loss of your wife, and we are deeply touched that our team could provide the reassurance and support you needed during such a difficult time. Knowing that we could help bring you peace of mind while finalising the estate means a great deal to us. Your kind words have been shared with the team, and we send you our warmest thoughts.
Kind regards,
Owen (Customer Services)
Patient and informative estate planning - best I’ve had
My wife and I recently met with Andrew Ford at Co-op Estate Planning and were extremely impressed with the service we received.
From the outset, Andrew was professional, knowledgeable, and genuinely interested in understanding our circumstances and objectives. He took the time to explain every aspect of the estate planning process in clear, straightforward terms, making what could have been a daunting subject both accessible and reassuring.
What particularly stood out was Andrew's ability to listen carefully to our wishes and provide practical, well-considered advice tailored to our needs. We never felt rushed, and all of our questions were answered with patience and expertise. His guidance gave us complete confidence that we were making the right decisions for our family's protection and our wishes.
The whole experience was smooth, informative, and far exceeded our expectations.
I would have no hesitation whatsoever in recommending Andrew Ford to anyone seeking estate planning advice.
Thank you, Andrew, for your support and excellent advice.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Good Afternoon,
We are absolutely delighted to hear about your positive experience with our estate planning service. It is wonderful to know that you felt well-supported, reassured, and never rushed during your consultation. We always aim to explain complex matters in a clear and accessible way, so it is incredibly rewarding to hear that the guidance provided gave you complete confidence in making these important decisions for your family's future. Thank you so much for taking the time to share your lovely feedback and for your kind recommendation. Your comments will be proudly passed along to Andy and the wider team.
Kind regards,
Owen (Customer Services)
Excellent service for brilliant staff…
Excellent service for brilliant staff with understanding of what can be a sensitive matter.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Neil,
We appreciate your positive feedback and are pleased to hear that our team provided excellent support during what can be a sensitive time. It is wonderful to know that you felt understood and well cared for throughout the process. We will share your kind words with Chloe and the team.
Kind regards,
Owen (Customer Services)
Probate services.
Had a teams call with David B to explain everything to do with getting probate. David explained everything in great detail and answered any questions I asked. Got the paper work up together and sent over very quickly. Would highly recommend
20 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Shannon,
We are delighted to hear about your very positive experience. It is wonderful to know that the process of obtaining probate was explained in great detail and that all of your questions were answered thoroughly. We are also pleased that the necessary paperwork was prepared and sent over to you so promptly. Your high recommendation is greatly appreciated, and we will be sure to pass your kind feedback along to David and the rest of the team.
Kind regards,
Owen (Customer Services)
Very efficient probate.
I am very grateful to Risha Hulman (Risha/RIHU) for dealing with probate for my late father at a very difficult stressful time.
The whole process was completed smoothly and efficiently and I have no hesitation in recommending
Co-op legal services.
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Heather,
We are delighted to hear about your very positive experience during what must have been a very difficult and stressful time. We are pleased that the probate process was completed so smoothly and efficiently, providing you with some peace of mind. Your kind recommendation is greatly appreciated, and we will be sure to pass your wonderful feedback along to Risha and the wider team.
Kind regards,
Owen (Customer Services)
5* service
Gian Gill our Estate Planning Advisor was very helpful and precise throughout the whole process and took time to explain everything thoroughly to help us make the right informed decisions. 5* Service.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Matthew,
We are glad you enjoyed your experience with us. We appreciate your kind words about our advisor's clear explanations and patient guidance during your planning. We always aim to help you make well-informed decisions.
We will be sure to pass your feedback along to Gian and the wider team.
Kind regards,
Owen (Customer Services)
Simple to arrange
Simple to arrange, appointments after 5pm available - well explained process and Paul who held the call with us was polite, knowledgabe and explained this really well. 5 stars!
14 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Gary,
We are delighted to hear that arranging your appointment was so simple and that our late afternoon availability suited your schedule. It is wonderful to know that the process was explained so clearly and that our colleague was polite, knowledgeable, and helpful throughout your call. Your kind feedback will be shared with Paul and the team.
Kind regards,
Owen (Customer Services)
Will drafting call
I arranged a call to draw up my will following completion of an on line form. Janet Johnston called me at the time agreed and spent an hour taking my instructions and explaining clearly the options available and the pros and cons of my choices She was very knowledgeable and communicated in a professional and friendly manner.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Debra,
We are delighted to hear that your scheduled call went so smoothly and that you received such clear, professional, and friendly guidance. It is wonderful to know that all the available options, along with their respective advantages and disadvantages, were thoroughly explained to help you make informed decisions. Thank you for sharing your positive experience, and we will be sure to pass your lovely feedback along to Janet and the rest of the team.
Kind regards,
Owen (Customer Services)
Co-op, a professional service
As to be expected from the Co-op, a very professional service that was easy to go through. Their representative Siobhan was very informative and explained all details of wills enabling us to make the most suitable decisions for our needs. James & Jackie Stewart
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear James,
We are delighted to hear about your very positive experience. It is wonderful to know that you received a highly professional service that was straightforward to navigate. We are pleased that our representative was informative and explained all the details of estate planning clearly, allowing you to make the most suitable decisions for your family's needs. We will be sure to share your kind feedback with Siobhan and the rest of the team.
Kind regards,
Owen (Customer Services)
Great service by PAAL
Experience was fantastic. We had Patrick Allen as our case handler who explained everything in simple terms to understand. He made sure we knew exactly the route to go now and what to change at a later date once we are married.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Jake,
We are delighted to hear about your fantastic experience. It is wonderful to know that our colleague explained everything so clearly and provided you with a straightforward path forward, as well as helpful guidance for your future plans together. We will be sure to share your lovely feedback with Patrick and the rest of the team.
Kind regards,
Owen (Customer Services)
Nadia was friendly and very professional
Nadia was friendly and very helpful. She showed a very professional attitude and explained everything clearly and concisely. She was able to answer all our questions intelligently and flexibly including things that we hadn’t previously considered, which provided for needs which were important to our particular situation. This was an excellent service only slightly marred by our inability to get the Teams software to work. Nadia took this in her stride and the interview was ably conducted by phone.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Timothy,
We are delighted to hear about your positive experience. It is wonderful that the guidance you received was clear, concise, and tailored to your specific needs, helping to address things you had not previously considered. We are also pleased that when technology presented a challenge, the transition to a phone call was handled smoothly and professionally to ensure your interview was completed successfully. Your thoughtful feedback is greatly appreciated, and we will be sure to share your kind words with Nadia and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent service
Excellent service - my Will advisor MJG made it such a simple easy process
I felt confident throughout that I was in expert hands guiding me through to gather information to create a Will tailored to my individual needs
His manner was reassuring and professional throughout and I would whole heartedly recommend the CO OP
as a Will provider
Thank you so much for making me feel valued with excellent communication and efficient timely delivery of documentation all the way
22 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Juliet,
We are delighted to hear about your positive experience. It is wonderful that the process of creating your tailored will was made so simple and easy, helping you feel confident and in expert hands throughout. We are pleased that you felt reassured by the professional guidance and appreciated the clear communication and timely delivery of your documents. Your kind recommendation means a great deal, and we will be sure to pass your lovely feedback along to Matthew and the rest of the team.
Kind regards,
Owen (Customer Services)
Excellent
Excellent - spoke to Sandy who was very helpful and explained everything very clearly. Efficient and options explained. Would highly recommend to anyone
19 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Becky,
We are delighted to hear about your positive experience. It is wonderful to know that our team member was so helpful, ensuring all of your options were explained with absolute clarity and efficiency. We truly appreciate your kind recommendation and will be sure to pass your lovely feedback to Sandy and the rest of the team.
Kind regards,
Owen (Customer Services)
Spoke with Jennie who was warm and…
Spoke with Jennie who was warm and professional giving me all the information clearly and explaining everything without the jargon. I feel relieved that things will proceed in safe hands
Thankyou
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear,
We are delighted to hear about your very positive experience. It is wonderful to know that you received such warm and professional support, with everything explained clearly and simply to give you complete peace of mind. We are pleased that you feel reassured and confident that your matters are in safe hands, and we will be sure to share your kind feedback with Jennie and the team.
Kind regards,
Owen (Customer Services)
Jolly good. Been on the to-do list for 10 years. Only took an hour
We had a really positive experience with Tracy Potter at Co-op Estate Planning. She was friendly, professional and extremely knowledgeable, taking the time to explain everything clearly and answer all our questions. The consultation was informative, relaxed and very helpful. We would happily recommend Tracy to anyone looking for estate planning advice.
21 October 2026
Unprompted review
Reply from Co-operative Legal Services
Dear Rob,
We are delighted to hear about your positive experience. It is wonderful to know that you found the consultation so informative, relaxed, and helpful. We are pleased that you received such friendly, professional, and knowledgeable guidance, with all of your questions answered clearly. Thank you for taking the time to share your lovely feedback and for your kind recommendation; we will be sure to pass your comments along to Tracy and the rest of the team.
Kind regards,
Owen (Customer Services)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.