Cnfoutdoors Reviews 

If you buy anything from this company, which I strongly advise against, pray that there is no fault with the goods because they do not answer the telephone, do not return calls from messages and do not answer emails. A con man.

Whatever you do, do not use this company for anything! Terrible communication, terrible delivery and then refused to refund me in full for the item that I had returned in line with their delivery policy! Disgusting and will be writing reviews on all known forums in the hope of preventing anyone else being subject to this tin pot company!!

Communication was slow at first, but Grant apologised about that and has been very very good since. My product arrived the same week as promised and was all working fine. I do need more parts and I will email Grant if I can find cheaper else where. So I would be happy to use again.

*DO NOT BUY FROM THESE*
Paid for something that was in stock, over £220. I expected it to be here within 2 days, over 1.5 months later nothing supplied, order cancelled, no refund given.
I have had to get the refund via my credit card company which has taken over a month.
First time I've been caught out by this type of thing online, it won't happen again.
After a quick google there are tons of cases like mine.

*DO NOT BUY FROM THIS COMPANY*
I would advise anyone who is thinking of purchasing anything from this company to think again. I purchase a Camptech air awning and when I put it up for the first time this weekend it leaked.
I tried to contact the company for days by calling and email but had no reply. I finally got through to Grant Butler on live chat.
I sent a video of the leaking awning and was informed that they can't accept returns and he was having to contact Camptech.
I've asked them several times for a return address but at the present they don't seem to be replying to my emails and they're phone is going straight to answering machine.
At the moment I'm still waiting to hear back from them and I'm having to contact my credit card company to take further action.

Absolutely abysmal service. I returned an item due to it being unsuitable. He initially ignored my contact requests for an RMA, I managed to contact him by telephone, and eventually received RMA instructions, in which the T&C's were in contravention of my statutory rights. He tried everything to avoid me returning the item initially stating that it would be rejected because it wasn't returned within 5 days of the RMA. When I pointed out that the Consumer Contracts Regulations 2013 allows upto 14 days, and that I would not be paying any handling fees of £12.95, I received an email saying that they didn't have to accept the goods back and that it was a gesture of good will. He lied about receiving the item saying it was left in his driveway, yet the tracking showed it was clearly signed for. I managed to get through by phone on only one occassion, with him being rude and not confirming a refund date. Many emails later I have received absolutely no response let alone a refund. The phone is no longer being answered but going to voicemail.

**Update** After weeks and weeks of emailing and finally threatening them with court action, I was then sent an email asking to prove that the goods had been delivered, now contesting delivery.

my wife ordered a bike for our son for christmas, we received no order confirmation and no expected delivery date.
i contacted them using the contact us form on the website and enquired if the email address they had was correct as we had not received the information and asking for it to be resent.
i received an email saying they had the correct info but their email had no info. I replied directly to the email as it said it was the owners address asking for the info again, no reply so i emailed again. once again no reply, i tried the 0800 number half a dozen times , no answer.
starting to worry now that we have lost £111 although i have emailed demanding reimbursement and to cancel the order. if necessary i will go to whoever to get the money back.
i will advise on here if i receive the monies back or not and what steps need to be taken to get your money back.
no customer service, no customer care and NO COMMUNICATION.
i have just ordered a new bike within 2 minutes order confirmation received with an estimated delivery date makes me wonder if we have been conned

I ordered some items to the value of £172 approx.
When I realised that the order would not be despatched on time I cancelled it.
The order was NOT despatched and was updated to cancelled within hours.
I asked when I could expect the refund to be processed and was met with a wall of silence. There is NO customer service at all, the number you call is never answered and messages NEVER responded to. Email messages are ignored.
I eventually got a response when I told the owner I was going to the card company and would be posting on the internet about my experience. I sent the card company all of the evidence from the transaction and also a copy of CNF terms and conditions.

This is the message: Your refund was processed but it failed on our side. I have re-processed the refund and apologise for the inconvenience caused.
Grant Butler
Proprietor.

The refund was credited back to me a few days after getting this message but I felt that if i did not fight for it I would not get it.

Order cancelled on the 14th july. First and only communication received on the 3rd of August despite related attempts to communicate. Almost three weeks to get a response.

The consumer contracts regulations obviously mean nothing to the owner and people mean even less.

A stressful and nasty experience from a cowboy company run by a very unprofessional person/persons???

The site appears to be legitimate but I suspect that stock does not exist or is not at the levels reported on the site.
Do your own homework and you will find that others have had similar experiences. Even some of the good reviews contain comments that indicate that things are not right.

Wrong item delivered and despite no end of emails nad phone call attempts, you get nothing back. No one ever answers the phone.
Eventually issue sorted. Maybe a one off so have given 3 stars