Clearway Motorhomes Ltd Reviews 26

Their customer service is extremely unresponsive and conveniently right when you run into issues with a vehicle you just purchased! They care about you right up until they have your money.

I was buying my first proper vehicle from these fellas, wasn't told about the two year MOT gap that indicates the car has been sat for a while, wasn't told to worry about the terrible noise coming from the engine when the clutch was in (nor were they bothered to investigate before selling it to us), wasn't told about the steering alignment being so incredibly off and wasn't told about the battered keys without buttons so we couldn't lock it from a distance. We fixed the steering and the battered keys out of respect to these guys, but then we find out the noise is due to a leaking gearbox thats slowly destroying itself - we communicate that we want a full refund (we were well within the 30 day refund window that the Consumer Rights Act 2015 mandates) and they denied us outright. Basically, we're now forced to fight them legally just for our money back, this could've been a 5 star review and all this hassle wouldn't have happened if they were just reasonable people and understood the vehicle needed repairs. They could've sold it on webuyanycar for all I cared, I just wish they weren't so extreme and denied a refund completely.

Take your deposit make out there doing the work on it then when you get frustrated with not getting the van after 6 weeks off waiting when should have been 7 to 10 days and say you what you deposit back because they haven’t kept to there side of the contact but then put van up for sell with out even a call and keep your deposit. This is how they get their money. I have secondary cancer which rude Haiden was aware of and has taken my dream away from me. Also make me poor unwell with the upset and stress off my experience with this terrible company

Then email from a very rude Haiden
Furthermore, to the deposit you are requesting to be returned, it clearly states at the bottom of the deposit receipt it is non-fundable contractual agreement,and do not contact me any more I have no more to say to you .

Please do not purchase from this company . I feel there are scammers . Haiden will write a load of rubbish to defend there company but he liars

Bought our camper van here, it was so relaxing being able to look around several different vehicles, without being pestered by a salesman.
The whole process from viewing, to test drive, to collection was extremely straightforward. We were offered a very competitive PX price on our vehicle.
Campervan came with a full years MOT & habitation check.
A family operated business, with good morals.

I have just bought my first motorhome from Clearway. Throughout the selection process, and the final purchasing l was treated with kindness and respect. At no point was l put under any pressure to make a decision,but was given as much time as l needed to get answers to a myriad of questions. On pickup day, the vehicle was meticulously cleaned, and l was also taken for an accompanied test drive before l headed home. Well done Clearway, you clearly put customers satisfaction before profit.

Start to finish was a delight. Travelled to view a motorhome, viewing was great, test drive was arranged, supplied all relevant documents, warranty, MOT and extras on top, handover on a date suitable to me, lovely experience, would recommend if you find a motorhome that you like, they even buy back Motorhomes should you wish to sell in the future

I came to test drive a vehicle at Clearway Motor homes and found the following.
The Campervan was quite dirty and the cupboards contained foodstuffs which one supposes were left by the previous owners. There was an assortment of crockery left and some kind of bedding stuffed under the rock and roll bed. I could have overlooked this.
However, when a vehicle is advertised on Autotrader and the company's own website as having cruise control, air conditioning, reversing sensors and a reversing camera one expects these to be present, sadly they were not. When challenged about the discrepancy the salesperson said "oh we just download the specification's from a database." No apology offered. As I managed to discover all this within a few minutes of seeing the vehicle I would have thought a professional company would have checked themselves. Having driven some distance to view this vehicle I was not impressed. I will not be returning.

Our decision to buy a motorhome from Clearway after shopping around,was influenced by the excellent range of vehicles available and the professionalism and knowledge of this family-run business.
Staff could not have been more helpful, providing a friendly and comprehensive service, catering for any special requirements we might have had.
We can heartily recommend Clearway to any prospective customers.
Denis and Vanessa Lill.

Purchased a used Ford Ka from Clearway recently. Very happy with the car and the service received from the team. Would use this company again.

They sold my motorhome for me and gave e a good return with little fuss
I’m very happy with the outcome.

Don’t buy from this company we brought our first Motorhome last October gave a good review then it went down hill from there that bad that 7 months down the line I now don’t have a Motorhome sold on as I was constantly having it repaired then the engine light came on was told it needs a engine refurb which will cost sold to a company that will take Motorhomes found out it was full of damp price dropped so low lost £15000 on the price noticed I’d paid Clearway for habitation check, service, mot realised no habitation check or service no paperwork said it wasn’t needed first time at this and have been done all lies when company asked where we brought it from and said he just said you’ve been done I’m sorry to say and it doesn’t surprise him. so on my birthday lost my Motorhome that was my dream and a lot of my inheritance money from my nan and dad when they passed away and some very upset children who loved the Motorhome we will NEVER GO NEAR THIS COMPANY AGAIN LESSON LEARNT

Please avoid at all costs! They were absent from school the day that morals and honesty were taught. I’d call them cowboys but don’t want to give cowboys a bad name.

WARNING!!! DO NOT BUY FROM THIS COMPANY.
DO NOT BE TEMPTED WHATEVER THE VEHICLE IS. YOU WILL RUE THE DAY YOU ENTERED THEIR FORECOURT. SAVE YOURSELF FROM TIME WASTING ROGUES.
My experience started 1 September 2022 and has only just been resolved by my credit card company using section 75. Always pay some amount with your credit card to have any hope of full redress. God Bless Barclaycard!

I am at the moment in dispute with clearway concerning the very poor quality of a motorhome they have sold me for £30000. This morning is the first cold morning since the purchse and cold starting is a big problem with the van stalling 5 mins a fter being started. This is the last straw for me. On my last visit to clearway with 3 advocates. The manager Graham Denied being the manager and made us wait 30 mins
to see Haiden who was then witnessed leaving the premises. Eventually the manager admitted that he was the boss ?????!! Graham informed us that they don't check the mechanical side and rectifiy any faults found on any of the motorhomes they sell (This bombshell has been fully confirmed by the staff at their partner garage in bruton westend motors.) as it would be too expensive to do so.!!!!!!!???!! When I mentioned the word Compensation Graham said I could compensate HIM if I wanted to. This phrase was repeated throughout the 40 minute meeting and has of course not helped with this disreputable dealers attempt to steal £30000 from my mother. Graham advised me to contact a lawer. This was easy for me as i share a house with one. My legal advice has stated that the condition of the top of the engine alone would be a winner in the small claims court and i will be able to claim all expenses including the hire of a replacement van while this is sorted out

When clearway receives information of an honest but negative complaint which has also been posted on the many review sites, rather than remedy the fault with the client (victim) they seek to ask friends to post positive reviews to up the star rating. This is a blatant contravention of trustpilot rules.They pretent to not care about the ill repute they create with their unlawful practices. But all the work they put in to upping their star rating tells a different story. Hello HAIDEN . MY WEBMASTER REPORTS YOU ARE WORKING HARD TO UP YOUR STAR RATING yet you have not contacted me by phone or email or post since i have complained or acknowledged my request fot a refund. I am still waiting for my warranty policy. All i have is a proposal form.The current offer from clearway is to return the vehicle at my expense, also with no temporary replacement for what I very roughly estimate to be £3000 worth of essential work to be done under the warranty. The warranty states that none of these faults are covered by the warranty and to make such a claim would be fraud. I am being asked to commit warranty fraud to get my vehicle to a point it should have been at when placed on the forecourt. I could go on and on about the unethical practice's I and my representatives have witnessed at this Second Hand Car Dealer. Buying from them has proved to be a nightmare. It goes beond bad service to the point of openly showing contempt towards the customer. This is especially true of a man who Denies being the manager once the sale has been made and insinuated that I am not normal. All of this is on the record.

Having given my son £30.0000 to buy a motorhome, I am very disappointed that he used this company He has experienced nothing but trouble since day one when after a short drive he found the suspension needed attention, and the freezer stopped working, But not to worry as these things are surely covered under the warranty,
Their info states __* Personal Touch that makes a Difference - Our Motorhomes are sold with Warranty, MOT, Habitation Inspection and full demonstration on Hand Over. WRONG, NOTHING APPEARS TO BE COVERED UNDER THE WARRANTY

*Aftersales - We want to take this opportunity to reassure you that you will be looked after long after you leave the forecourt WRONG WE ARE NOT BEING LOOKED AFTER AT ALL THERE IS NO AFTERSALES AND THEIR WARRANTY IS A USELESS BIT OF PAPER.
3 Weeks on and more faults appear, after speaking to the garage which does their MOT work, we find out that they do not do any roadworthy inspection or repair work for Clearway, so they are relying on an MOT inspection, in order to be able to fool the customer into thinking it has had a roadworthy inspection. We would be happy for this company to take bake back this faulty vehicle and give our money back

We have just purchased our first Motorhome from Clearway and must say the service and help was great
Haiden was very thorough explaining everything to us and any questions we had he answered.
We liked the way haiden was very passionate about the motorhomes and nothing was to much trouble him.
We have brought it home and already done a couple of little trips just to get use to her before a big one thank you Clearway

We have purchased two motor homes from Clearway each occasion we were treated with utmost respect.Nothing was too much trouble Hayden spent hours going through various technical details to ensure we understood how to get the best use out of the extra electrical fittings inside.
All rounded off with a nice cup of tea.We would highly recommend this family run business to anyone.Also weeks after purchase we rang for advice and were guided through a process by Hayden once again.

WARNING - Newbie Error Trusting

Purchased with MOT, FSH, Warranty and Service. Great.....Nope. When we go back after a long drive brakes crunching - called AA Worn Pads DO NOT DRIVE, perishing tyres, Kwik Fit dangerous levels on two and also discovered that Cambelt not changed on FS 5years. Good will gesture pay for PADS Thanks - No blame to garage or offer of compensation - Report to DVSA, Consumer Act 2015, NCC

I can highly recommend Clearway Motorhomes, it was a pleasure to work with them from start to finish, it made purchasing a motorhome easy. Hayden was exceptionally knowledgeable and helpful.

We bought a motorhome from these people as they were a family firm so thought we would get good service. How wrong can we be.
Bought the motorhome in good faith as it was to have an mot,sevice, Hab check and valet inside and out. After collecting it we could see that no way had it been cleaned. Solidified shower gel behind the shower door. Floor was filthy, dead flies on the fly screen on roof skylight. The worst was the toilet had not been emptied.
Before our journey for a weekend away checked the oil & water. Had to put a pint of oil in and fill the water bottle so a service was not done. Never did get the invoice so that says it all.
Whilst away the on board water tank leaked so no water. Next morning the van was flooded as we had rain storms through the night. Cupboard, table, floor flooded. More water than we could get in our kettle!!! We lost books that was precious to us
Fridge stopped working . Co2 alarm went off turned out to be a leisure battery getting very hot and omitting an awful smell. Thankfully we woke the next morning.
Table not fitted correctly and window support broken.
Took the van back for a full refund but was refused until the van was looked at. Never did get a report so we then asked them to buy it back off us as we couldnt even think about going away again in it again.
They offered us £2000 less than we paid and we had only had the van 3 weeks.
We were getting so stressed out about it so we took the money.
We lost money on the Tax and insurance too. So all in all they were in the wrong for not doing there job in the first place and we were the innocent party.
Please do not use these people unless you know they have done what they have promised to do. We learnt the hard way. To top it all within 5 weeks they have put the same motorhome up for sale £2000 more than we originally paid for it. I wonder if it has been fixed.

Recently purchased a motorhome from Clearway. We're complete noobs when it comes to motorhomes but our experience with Clearway pre-sales was pleasant enough.
Agreed a purchase and picked up three/four weeks later.
Once we had the motorhome there were a few problems unfortunately. We had to do a good deep clean as this had not been undertaken - no problem. I noticed a coolant leak in the footwell which I identified as a heater matrix issue. A few emails back and forth and Clearway agreed to fix under warranty.
Not ideal but so far so good I guess.
Once we decided to actually use the motorhome we experienced more problems, we had a drainage leak. Clearway took the home (a pain as we had to travel quite a long way) and after a week decided they could not fix it - told me to go to somewhere local. I did and they fixed it. Contacted Clearway multiple times with the cost and no response.
Unfortunately based on this experience I lost all faith in the service, MOT, and habitation check that was alledgedly carried out. I've since had a full service - the air filter had not been changed, leak from the sump, tire pressures had not been checked and garage was too polite to comment on oil filter, etc.
Sockets and gas hob failure not picked up in habitation check as well as the afore mentioned leaking drainage.
I think that service and habitation is simply signed off on the hope that nothing will crop up.
I advise caution on dealing with this company, know what you're doing.