The staff were really helpful. We had a issue with the car and close brothers dealt with it from the garage to finish. I would use them again I have most respect for the employee,s they made my experi... See more
Company replied
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Review summary
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Very good experience. Usually I get frustrated with this sort of application but close brothers couldn't have been nicer and made the whole process easier than I thought it was going to be. Many thank... See more
Company replied
Just used Close Brothers to buy a motorbike. The process from start to finish was excellent. They kept me informed of the process & I had no issues. They asked for an id check so I used my driving lic... See more
Company replied
Been with close brothers for 2 years and just got my new car again without any problems thanks easy paper work to fill in after care is brilliant had a little problem but the team got on it with no p... See more
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Company details
About Close Brothers
Written by the company
Close Brothers is a UK specialist banking group providing lending and deposit taking.
We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.
Our Banking offering includes specialist and secured lending, and deposits for small businesses and individuals.
Commercial: Hire purchase; leasing and loans for capital assets; debt factoring; invoice discounting; asset-based lending; and other specialist financing for SMEs.
Retail: Used car, motorcycle and light commercial vehicle financing; insurance premium financing; and savings products for individuals and corporates.
Property: Development finance for residential properties; funding for commercial properties; refurbishment and bridging finance.
Contact info
10 Crown Place, EC2A 4FT, London, United Kingdom
- GroupCommunications@closebrothers.com
- www.closebrothers.com
3.7
Average
7K reviews
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Highly recommended
Just finished my finance of 3 years for a vehicle, have been a pleasure to deal with, helped with the only problem I had which was payment date change due to a job change.
Have used them for over 10 years for my insurance premiums, again, no bother at all.
Highly recommend and would use again for car finance.
1 June 2026
Unprompted review
Reply from Close Brothers
Hello Gregory. We're so pleased to hear about your positive experience with us over the past 10 years, especially with your recent vehicle finance and insurance premiums. It's great to know we could assist with your payment date change. Thank you for your high recommendation!
EXTORTIONATE INTEREST RATE and DISCRIMINATION
EXTORTIONATE INTEREST RATE EVEN THOUGH I PAID MY LAST VEHICLE OFF WITH YOU 4 YEARS EARLY, I DESERVED BETTER. MY WIFE IS A NURSE AND OUR CREDIT RATING IS A1, WE LIVE IN A £100,000 + HOUSE ALL PAID FOR, NO MORTGAGE. THE CAR WAS £7800, WE PAID £1250 DEPOSIT WHICH LEFT £6550, WITH INTEREST WE ARE PAYING OVER £13,000. I WAS TOLD I HAD TO PAY A HIGHER RATE OF INTEREST BECAUSE OF MY AGE! (I believe that to be DISCRIMINATION. Was supposed to get the car delivered today 3rd July, after all the paperwork was finalised and signed. The owner of the garage has just called me and told me he won't deliver the car unless I pay a further £260 admin fee to Close brothers. PLEASE, FOLKS, DO NOT USE THIS FINANCE COMPANY, THEY WILL TAKE YOUR EYES OUT, YOU HAVE BEEN WARNED!!!
1 July 2026
Unprompted review
Reply from Close Brothers
Hello Harry. We are truly sorry to hear about your recent experience and the frustration this situation has caused. We understand your disappointment regarding the interest rate and the unexpected administrative fee that you were informed about on the day your vehicle was due to be delivered, we recognise how disappointing this must have been. We are taking your feedback seriously and we're reviewing your comments to improve our processes and ensure such situations are handled better in the future. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for your feedback.
Close Brothers AVOID.
Close Brothers supplied the car under the finance agreement, yet I have repeatedly been pushed back toward the dealer and broker.
The RAC declared the vehicle dangerous and not roadworthy, and I have been without a usable car since 10 June. The dealer has provided no firm repair or return date.
Some staff have tried to help, but repeated chasers are not a solution. Close Brothers ultimately supplied the vehicle and now needs to take control and resolve this properly.
1 July 2026
Unprompted review
Reply from Close Brothers
Hello Joshua. We are truly sorry to hear about the significant issues you've experienced with your vehicle and the ongoing difficulties in getting this resolved. It's concerning that the car has been deemed unsafe, and we understand your frustration with being without a usable vehicle for such a long time. We appreciate you bringing this to our attention and acknowledge your desire for us to take control of the situation. We take all feedback seriously and are reviewing your comments to improve our processes and ensure such situations are handled better in the future. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com so we can look into this further.
Awful company who have conned us for…
Awful company who have conned us for the last 4 years charging a fortune to lease tills we could have got with 2 payments. No flexibilty. Zero customer service. If you do not pay expect a court date and bailiffs they will not entertain anything else
1 April 2026
Unprompted review
Reply from Close Brothers
Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.
After signing the agreement I had no…
After signing the agreement I had no problems with making the payments and when I paid the loan off early I was happy with the outcome
1 July 2026
Unprompted review
Reply from Close Brothers
Hi David. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Close brother finance will never gonna help you
I bought a car through Close brother finance and the car dealer gave me a broken car which I fight many months with him to repair the car which he repaired only 20% of many other things which were broken and I could not just give the car back because I was needed a car but the car finance Close brother didn't help me with nothing at the end they just blame me that I broke the car so be very very careful with the dealer and with Close brother finance
14 May 2026
Unprompted review
Reply from Close Brothers
Hello Jeremia. We are truly sorry to hear about the difficulties you've experienced with your car purchase. We understand your frustration regarding the car's condition and the challenges you faced in getting it repaired. We take all feedback seriously and are reviewing your comments to improve our processes and ensure such situations are handled better in the future. Please contact us on 0333 321 6060 or email us on customer.enquiries@closebrothers.com. Thank you for your feedback.
The worst possible decision you could…
The worst possible decision you could make in your life would be to use this company for anything.
30 June 2026
Unprompted review
Reply from Close Brothers
Hi Will. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.
Lady on the phone kept talking in front…
Lady on the phone kept talking in front of me wouldnt listen, wouldnt take my money when i was trying to clear a debt
29 June 2026
Unprompted review
Reply from Close Brothers
Hi Brandon. Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.
Very disappointed
Very disappointed, tried to login for over 2 weeks with my correct details to change my bank details but kept getting a message to say incorrect details. My password and memorable information were 💯 correct. Asked to provide email to reset details but after over 20 attempts at doing this , never received any Email, again correct Email was given . I then Emailed mailed and rang well over 30 times with no reply ,my spam box checked in Email. Now have been charged an extra £25 because of a missed payment. Absolutely disgusting service . Quick enough to contact me to charge me £25
Agreement reference: 5016113277-01
5 June 2026
Unprompted review
Reply from Close Brothers
Hello Antonio. We are truly sorry to hear about the significant difficulties you experienced trying to update your details and the subsequent charge. We understand how frustrating it must have been to encounter these issues, especially after so many attempts to contact us. We are actively looking into your account to understand what went wrong and prevent this from happening again. Please feel free to contact us on 0333 321 8566 or email us on customerserviceinboxpf@closebrothers.com. Thank you for your feedback.
Great customer service
Great customer service. Detailed annual statement provided. Early notification of finance agreement coming to an end. Would use them again.
27 June 2026
Unprompted review
Reply from Close Brothers
Hi Anthony. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
Good Experience!
I really am a new client with Close Brothers Group, however, i had a welome call so far which I think is good customer service to take time to speak with directly. The terms extremely good and look forward to dealing with in helping me financially with my new VW Golf car.
Regina
26 June 2026
Unprompted review
Reply from Close Brothers
Hello Dear. We are happy to hear about your positive experience with us, especially the welcome call. We always aim to provide excellent customer service and are pleased that our terms meet your expectations. We look forward to supporting you with your new VW Golf.
Reply from Close Brothers
Thank you for taking the time to submit your review. We would value a conversation with you to discuss your concerns further. Please contact groupcommunications@closebrothers.com.
Close Bros were very helpful
Close Bros were very helpful. Got best possible deal and will be picking my car up from dealers on 1/7/26. Their service was exsellent
2 June 2026
Unprompted review
Reply from Close Brothers
Hello Andrew. We're so glad we could help you get the best possible deal. We appreciate your excellent feedback!
Close Brothers Group is good for me
Close Brothers Group is good for me, because of its friendly service and simplified arrangements with me. I will recommend my friends to Close Brothers.
24 June 2026
Unprompted review
Reply from Close Brothers
Hi Charles. Thank you for leaving a review. We are glad to hear you had a good experience with us.
I was very impressed with the speed of…
I was very impressed with the speed of customer service from CBR, emails we're answered quickly and information promptly and correctly passed over.
24 June 2026
Unprompted review
Reply from Close Brothers
Hi Andy. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
the perfect team ❤️❤️
24 June 2026
Unprompted review
Reply from Close Brothers
Hi Maria. Thank you for leaving a review. We are glad to hear you had a good experience with us.
Just changed my car with a small amount…
Just changed my car with a small amount of finance to pay which the main dealer who i bought new car from paid off on the 18th June by BACS yet my account is still not closed made 2 phone calls with no help from them i have e mailed and still no reply as my next payment is still showing to be due in a few days i have cancelled D/D payment .I have proof the money was paid on the 18th and sent this to them and still no response. So as of the 18th i was not the registerd keeper and no longer own the car yet on the 19th they sent a letter for £25 because of a number plate change back to the original one which was on agreement the main dealer sorted all the paper work and said they are trying to make up for lost interest for paying off early. Update 25/6/2026 in reply to your message i did phone twice and nobody could help .I have e mailed you with proof of payment and also messaged on my account and neither has had a response
18 June 2026
Unprompted review
Reply from Close Brothers
Hello Duncan. We appreciate you taking the time to share your experience. We are truly sorry to hear about the difficulties you've experienced with your account closure and the payment process. If a payment was made on 18th June, it can take up to 3-5 working days for it to be processed and for your account to be fully closed. During this time, payments may still show as due. Once the payment is applied, any charges or extra payments will be reviewed and corrected if needed. The £25 charge is usually an admin fee for updating details like a number plate change. Please contact us on 0333 321 6060 or email customer.enquiries@closebrothers.com, and we’ll help resolve this as quickly as possible.
Fantastic and professional people would…
Fantastic and professional people would recommend
22 June 2026
Unprompted review
Reply from Close Brothers
Hi Jason. Thank you for leaving a review. We are glad to hear you had a good experience with us.
was accepted very quickly via the car…
was accepted very quickly via the car dealer, never had any problems. paid off 18 months early and that was very straightforward, will hopefully use them for my next car
18 June 2026
Unprompted review
Reply from Close Brothers
Hello Andy. We're so pleased to hear about your smooth and straightforward experience. We appreciate your positive feedback and look forward to assisting you again!
they are understanding our self and…
they are understanding our self and they’re giving easily finance thank you for the close Brotherfinance
19 June 2026
Unprompted review
Reply from Close Brothers
Hi Alfred. Thank you for taking the time to provide your feedback. We are glad to hear about your positive experience with us.
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