I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
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I am new here, I don't know how this site is working but I believe that this site can definitely give me some gift, if it doesn't happen then this site is nothing special for me.
Company replied
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
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Company details
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.4
Average
668 reviews
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Replied to 89% of negative reviews
Typically replies within 1 week
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got legit views on my pictures and they…
got legit views on my pictures and they claimed that I was involved in click circles once I reached the payment threshold
30 May 2024
Unprompted review
Reply from clickasnap
Hi Siuu,
Thank you for your feedback. We're sorry to hear about your experience.
Please know that all withdrawal requests go through a thorough review process to ensure that our Paid Per View policy is being upheld. This is an important part of maintaining a fair and authentic environment for all creators on the platform.
In this case, our review flagged activity that fell outside of our policies, specifically related to view generation. When inauthentic engagement—such as view or click circles—is detected, we are unfortunately unable to approve withdrawal requests.
We understand this may be disappointing, but these measures are in place to protect the integrity of the platform and the earnings of our wider community.
If you feel this was assessed in error or would like further clarification, you're always welcome to reach out to our support team directly at support@clickasnap.com
Kind regards,
Katy Customer Care Team
What a scam
What a scam. they take your money eventhough they say it is a "free service" when you discover that they have been taking your money without noticing they refuse to give it back saying that i should have contacted them earlier. Dreadful support. avoid at all costs. Signed up for a free subscription which ended up being charged for. They admitted that there was an error on their part but still refused to return the money they took. Avoid! Avoid! Avoid!
17 May 2025
Unprompted review
Reply from clickasnap
Hi Jody,
Thank you for sharing your feedback, and we're really sorry to hear that you’ve had a frustrating experience.
ClickASnap does offer a free service, but we also have optional paid memberships for users who want to access additional features. To purchase a membership, a user must actively choose a plan and complete the checkout process. During this process, it's clearly stated that memberships are set to auto-renew, and this is repeated again in the final payment summary before any payment is made.
We don’t create subscriptions or take payments without a user's direct action and confirmation. Our goal is always to make the process transparent and easy to understand.
We absolutely understand that unexpected charges can be upsetting. Once a membership renews, our support team handles requests based on our policies, which aim to be fair and consistent. In your case, the membership was originally purchased and only cancelled after it had already renewed.
We truly value all our users and regret that your experience hasn’t been more positive. If there’s anything further we can do to assist or explain, please don’t hesitate to reach out again — we’re here to help.
Kind regards,
Katy Customer Care Team
If I could give zero stars I would!.
If I could give zero stars I would!.. once again they have taken money from my account for a second year when I had already cancelled my subscription. What an absolutely brilliant set up for them, take pictures, post them, receive no money from them ,delete your account and still have them take £60 a year from you via PayPal.
When you try to contact them via PayPal or any email address it just bounces back. Brilliant way to make money for them, what a great business model, yet I'm still getting screwed!
9 May 2025
Unprompted review
Reply from clickasnap
Hi Dan,
We’re sorry to hear about your experience. If you believe you cancelled your subscription and were still charged, please contact our support team directly at support@clickasnap.com. A representative will be happy to assist you further and look into the issue.
We’re committed to resolving any concerns and ensuring a transparent and fair experience for all users. We look forward to helping you.
Kind regards
Katy , Customer Care Team
These are scammers
These are scammers. I have cancelled the subscription 3 yrs back still taking money out from my account. Don't trust them. These are fraudsters. Not to do any subscription with them otherwise you won't be able to cancel it. They will take your money out every year.
10 April 2025
Unprompted review
Reply from clickasnap
Hi Maria,
We're really sorry to hear about your experience and truly apologise for any frustration this has caused. This is definitely not the experience we want anyone to have.
We’d like to understand more and get this sorted for you as soon as possible. Could you please provide us with some more details, such as the email address associated with your account or any past cancellation confirmation you may have? This will help us locate your account quickly and arrange for a member of our customer service team to reach out directly.
Also, just to clarify — did you happen to contact us at any point over the past three years regarding this issue? That will help us check our communication history and ensure nothing was missed.
Thanks again for bringing this to our attention. We’re committed to resolving this with you.
Kind regards
Katy Customer Care Team
They are thieves
They are thieves! They stole my pro subscription, they didn't pay me the $50 I had earned after so much effort and they also banned my account saying that I uploaded images generated with artificial intelligence and that I couldn't when instead there is a category that says that it is possible to upload them.....I strongly advise anyone not to waste time with this scam be very careful!
1 April 2025
Unprompted review
Reply from clickasnap
Hi Marco,
We are sorry to hear about your negative experience and that your account was banned. We understand your frustration, but we would like to clarify a few points. While AI-generated images are allowed on the platform, they are not permitted on the marketplace. Only photographs can be licensed on the marketplace, as clearly stated in our terms of service and community guidelines.
Your account was banned due to spam content and photo dumping—specifically, uploading multiple identical or similar AI-generated images. This practice violates our guidelines and was communicated to you through your previous interaction with our support team.
We appreciate your feedback, and if you have further questions or concerns, please reach out to our support team for additional assistance.
Kind regards
Katy Customer Care Team.
Total RIP OFF site
Total RIP OFF site, I put a ton of my best images in there last year and made four dollars over the course of 12 months on their premium package. They never sent me a nickel.. and then last week we got charged for another year of service to our CC. we did not know that we signed in for a repeat service fee. Then I asked them to refund it because I did not use the site for the last nine months and there are no refunds. They did not send me a warning email that the funds were going to be withdrawn. They just took the money and ran.
Total crap.
....
March 18, 2025
In response to their reply below, which is pure BS, they took my money for a new renewal without me, knowing it, and then they completely cancelled my account. That's what they told me in an email. please believe me when I get screwed like this. I take it personally and I will do anything I can to discredit their organization. This is only a beginning..
16 March 2025
Unprompted review
Reply from clickasnap
Hi Raymond,
Thank you for sharing your feedback. We’re sorry to hear about your frustration.
Regarding your earnings, we want to highlight that leaving the account inactive for an extended period – like the 9 months you mentioned – can significantly impact your income. Without regular engagement, including uploading new images and interacting with the community, your content is less likely to be viewed, which in turn affects your potential earnings. ClickASnap is a platform that thrives on consistent activity, community engagement and frequent uploads are key to increasing your visibility and paid views.
As for the renewal of your subscription, all memberships—whether monthly or annual—are set to auto-renew. This is clearly communicated at the point of purchase, and by completing your transaction, you agree to both the auto-renewal and refund policies, which are always accessible.
We understand that unexpected charges can be frustrating, and we appreciate you bringing this to our attention. Please be assured your account is still active with the pro membership applied should you wish to continue uploading your photography and thus start earning again!
If you have any further concerns or questions, please feel free to reach out to us directly!
In response to your updated review, Please be assured that your account is still active and the subscription is still applied, the membership has simply been cancelled meaning that you can benefit from the membership and its featured until its paid up to date at which point your account will downgrade to free and you will not be charged again.
Kind regards
Katy Customer Care Team
I never got paid and no explanation yet…
I never got paid and no explanation yet i followed there guideline and rules was given waste of time
10 March 2025
Unprompted review
Reply from clickasnap
Hi Mary,
We're sorry to hear that your withdrawal request was not successful. As per our Community Guidelines and Pay-Per-View policy, there are several factors that could impact a withdrawal, including an active membership and full adherence to our policies.
To understand the specific reason why your request was unsuccessful, we recommend reaching out to our support team, who can provide further clarification and guidance. You can contact us at support@clickasnap.com, or if you prefer, you can provide us with the necessary details, and we will have a team member reach out to you directly.
We appreciate your patience and look forward to assisting you.
Kind regards,
Katy
Customer Care Team
Just walk away
I initially had a good experience with ClickASnap, but recent issues have made me reconsider my opinion. I followed all platform guidelines, yet my last two withdrawal request was unexpectedly denied due to alleged violations. Despite my attempts to request clarification, I received only general responses with no specific details about what I supposedly did wrong.
As a pro member, I expected more transparency regarding account reviews and payment processes. Additionally, my total views and paid views do not match the claims made about engagement manipulation, which raises concerns.
If you're considering using the platform, I strongly recommend reading through all the policies and being aware that account reviews seem to be subjective. I hope the company improves its communication and support for its users in the future.
20 February 2025
Unprompted review
Reply from clickasnap
Hi Maria,
Thank you for sharing your feedback. We understand your concerns regarding your declined withdrawal requests.
As stated in our terms of service, engagement must be organic and authentic to ensure fairness for all members. The use of click circles—where users engage with each other’s content solely for the purpose of increasing paid views—violates our platform’s policies. This practice undermines the integrity of the system and creates an unfair advantage over those who grow their engagement genuinely.
Your withdrawal was declined because our system detected activity consistent with click circles. While we understand your request for specifics, we are unable to disclose the exact details of our anti-fraud measures. Doing so would compromise our ability to maintain a fair and secure environment for all users. However, we can assure you that such decisions are not made lightly, and thorough investigations are conducted before any action is taken.
We encourage all members to focus on high-quality uploads, engaging with the community naturally, and building an audience over time. ClickASnap remains committed to providing a fair platform for photographers professional and amateur alike.
Kind regards
Katy Customer Care Team
Reply from clickasnap
Hi Mahmoud,
We’re sorry to hear that you feel this way. ClickASnap is committed to providing a fair and transparent platform for photographers to showcase their work and earn from their content. If you've had any issues with our service, we’d love the opportunity to understand and assist you.
Please reach out to our support team support@clickasnap.com with any concerns, and we’ll do our best to address them. Your feedback is valuable to us, and we’re always working to improve the experience for our users.
Kind regards
Katy Customer Care Team
Shocking Service
I'm a premium subscriber that can no longer log into my account and Clickasnap seems almost impossible to contact with virtually no customer support!
I will no longer recommend it to the community of photographers on my social media platforms.
11 February 2025
Unprompted review
Reply from clickasnap
Hi Marky,
We're sorry to hear that you're experiencing login issues and that you've had trouble reaching us. Our team is always here to help, and we want to resolve this for you as soon as possible.
Please reach out to our support team at support@clickasnap.com, where our team is available Monday to Friday, 9 AM - 5 PM. We’re committed to assisting you and will do our best to get you back into your account promptly.
We truly value your support as a premium subscriber and appreciate your patience while we work on this. Please don’t hesitate to contact us so we can assist you directly.
Kind regards
Katy, Customer Care Team
The cancel button does not work
The cancel button does not work. All my attempts at contacting support go unanswered. They are untrustworthy and fraudulent.
5 January 2025
Unprompted review
Reply from clickasnap
Thank you for sharing your feedback. We take such concerns very seriously and strive to resolve any issues as quickly as possible.
We would like to clarify that we have not received any emails or communication from you regarding this matter. Could you kindly provide us with the details of the email address or contact method you used? This will help us investigate why your messages did not reach us and ensure this issue is resolved promptly.
Regarding the cancel button, we have not received any other reports of it not functioning. Please provide any specific details or screenshots of the issue, and we will thoroughly investigate it to address your concerns.
Hi TheLone,
You can contact us directly at support@clickasnap.com so we can assist you further. We are committed to resolving this matter and ensuring your satisfaction.
Thank you for giving us the opportunity to assist you.
Kind regards
Katy Customer Care Team.
Clickasnap Lier
A lots of strategic to prevent users to earn money. first, people give the like, only 0.001 cents (5 second). second, achieve the target (may take 2-3 years), said that not qualify to take money. third, always find excuse or reject or delete the account without notice. forth, use robot to excuse or any complaint, can not write to them, only can choose what they are providing question and answer. extremely dissappointed since 2022
19 December 2024
Unprompted review
Reply from clickasnap
Hi Ang,
Thank you for sharing your feedback. We’re sorry to hear that you’re feeling disappointed with your experience on ClickASnap.
The amount received from a paid views depend on the membership type you hold, and we make this clear in our advertising, we're sorry to hear that you have misunderstood this.
Success on the platform often comes from engaging with the community and uploading high-quality content regularly that encourages viewers to stay for five seconds or longer, generating paid views.
We want to emphasize that ClickASnap is not a “get rich quick” platform and beyond paid views, we’re a community of photographers and artists supporting one another. Many members find value in building connections, improving their skills, and sharing their passion.
We’re sorry that you haven’t yet reached a withdrawal amount or that it has been declined however as per our terms of service and paid per view policy we are unable to approve requests where fraudulently activity has occurred to artificially boost paid views. Our support team is here to help with tips, tutorials, and advice to grow your account , make the most of our community and ensure that your are compliant with the community guidelines and other polices which you agree to adhere to at the point of sign up.
Please don’t hesitate to reach out—we’re happy to assist.
Thank you for being part of ClickASnap, and we hope to help improve your experience.
Kind regards
Katy Customer Care Team
I always thought the site was ok…
I always thought the site was ok support used to answer quickly, But now their support doesn`t respond to messages, Maybe it was because I dropped from a paid to a free account as I didn`t have the time to post on there but I always logged in to keep account active. But now can`t even log in anymore as they are requesting a password change and telling me to check my email but no email was received from them, I stood by them through the migration from the old site as a paid user; I really wouldn`t recommend the site anymore, especially with the lack of customer service. they then put a reply on here, to give the impression they are helping people, when infact even sending a direct message to support no one bothers to reply, so I will not be removing or editing my review in favour of them, as I sent a message none replied If I could have left no star I would have. And there are no emails in the spam folder, funny you can reply on here though.
29 November 2024
Unprompted review
Reply from clickasnap
Dear Craige,
Thank you for your feedback. While we fully understand and appreciate your frustration regarding the challenges you’ve faced accessing your account, I must clarify that our support team has responded to your queries multiple times.
Specifically:
We replied to your support ticket on 13th December.
Two additional emails were sent in response to your query on 18th December.
Our Customer Service Manager also reached out directly to you on 19th December.
If you have not seen these replies, we strongly urge you to check your spam or junk email folder, as it’s possible our messages were filtered there.
We strive to provide prompt and effective support to all our users, regardless of their account type, and it’s disappointing to hear that you feel dissatisfied. However, we have taken several steps to assist you and are still awaiting your response to move forward.
Kind regards
Katy Customer Care Team
Before going to bed I requested payment…
Before going to bed I requested payment of my earnings. Woke up the next morning and was pleasantly surprised to see the money in my PayPal account 5* Well done Clickasnap
25 November 2024
Unprompted review
Been asked to update my password foe…
Been asked to update my password for several days. Not working and keeping me out of my account!
Impossible to talk someone. Online chat facility utterly useless! I may delete my account
22 November 2024
Unprompted review
Reply from clickasnap
Hi Hadi,
We’re sorry to hear about the difficulties you’ve been experiencing. Please contact us directly at support@clickasnap.com, where a member of our team will be happy to assist you.
Alternatively, you can provide the requested information here, and we will reach out to you to resolve the issue as quickly as possible.
Kind regards
Katy Customer Care Team
There are a lot of fraudulent views on…
There are a lot of fraudulent views on my posts but there is no per view payment
24 November 2024
Unprompted review
Reply from clickasnap
Hello,
Thank you for reaching out and sharing your concerns. We want to clarify that views considered fraudulent—such as those artificially boosted through click circles, bots, or other methods—are not eligible for payment. This is in accordance with our Paid Per View Policy and Community Guidelines.
To ensure fairness for all members, only genuine views where users engage with your content for at least five seconds are counted for payment.
If you believe your views have been flagged in error, please contact us at support@clickasnap.com with specific examples or details. Our team will investigate the matter and provide further assistance.
We appreciate your understanding and thank you for being part of our community.
Kind regards
Katy customer Care Team
Excellent experience with Clickasnap
Excellent experience with Clickasnap. Very good customer service.
13 November 2024
Unprompted review
Reply from clickasnap
HI Darcon,
Thanks for the feed back, we really appreciate you taking the time to let us know of your recent experience.
We wish you the very best with your ClickASnap journey and should you need further assistance you know where we are.
Kind regards
Katy Customer Care Team.
Leaked my details and password to the…
Leaked my details and password to the dark web. This led to other accounts getting hacked.
21 October 2024
Unprompted review
Reply from clickasnap
Hi Ash,
Thank you for your feedback.
While there was a security breach in September 2022, I want to reassure you that the details you mentioned were not compromised. We have sent you a full breakdown of the incident for your reference via our support portal.
Since the incident, our company has achieved ISO27001 certification, an international standard for information security management.
The safety and security of our users are our top priorities, and we are committed to maintaining the highest standards in these areas. If you’d like to discuss this further, please feel free to contact us at support@clickasnap.com.
Kind regards
Katy Customer Care Team
Be very wary
So I think for people looking for the payouts from this site- you are going to be disappointed. Firstly, the way they advertise how much they pay per view is misleading. Secondly, what they count as ‘actual views’ is what you get paid for. I do have some skepticism on this because on a photo of mine that had 130 ‘views’ I found that what they counted as actual views was 5. There is a page where you can view details about your photos. It also says none of my photos have comments -which is false- so it’s definitely tilted towards not acknowledging legitimate views and thereby avoiding paying people. I am sure they will respond to this review and claim bots are viewing the photos and that’s a fine counter argument- but also false.
What I am really angry about is the theft of my photos. I came across one of my pictures on another site. I have not posted the picture to any other site myself and it is posted to an account that is not mine- that means someone was allowed to download/screenshot my photo despite CAS claims that they protect against that. I am going to delete all my photos and downgrade my plan back to the free plan - since they don’t have an option to cancel- to avoid having the account renewed.
11 October 2024
Unprompted review
Reply from clickasnap
Hi An,
Thank you for taking the time to share your thoughts. We are sorry to hear that your experience has not been a good one.
W aim to be as transparent as possible regarding our paid-per-view amounts, which we advertise in a numerically correct manner. We also offer a free account that allows users to explore the platform and understand how it works, including its features and the paid-per-view amounts.
As mentioned in our paid-per-view policy, a paid view is counted when a view lasts 5 seconds or longer. Each withdrawal request is subject to review to ensure all aspects of the paid-per-view policy have been adhered to. For instance, if we find that a bot has been used to manipulate or exploit the paid-per-view benefit, the request will not be approved.
We understand your concerns about image theft. While we do everything we can to mitigate this risk, as with all social media sites, some methods can sometimes bypass our protective measures. That’s why we recommend adding a watermark to your images to help prevent unauthorised use.
If you decide to make any changes to your membership, you can easily cancel or downgrade via your account settings at any time. We’re here to help, so if you have any more questions or need assistance, please don’t hesitate to reach out.
Thanks again for being part of our community!
Kind regards
Katy Customer Care Team.
Hello
Hello, I just received a charge of $111.41 CAD from ClickASnap... but I never purchased anything nor do I have an account.... need help with a refund.
30 September 2024
Unprompted review
Reply from clickasnap
Hi Carlton,
We have received the following message on Trustpilot, which is not the appropriate place for assistance with your account or subscription.
We kindly ask you to contact our support team at support@clickasnap.com for further assistance. Alternatively, please provide us with your details so that a member of our team can reach out to you directly.
Kind regards
Katy , Customer Care Team.
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