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Cleartone Communications Limited Reviews 

225
•
TrustScore 4 out of 5

4.0

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for making the entire account setup process smooth, seamless, and efficient while providing exceptionally clear and professional explanations. Consumers truly love the highly reliable business phone system, noting that the platform is very easy to use and daily office communications run smoothly. However, some people mentioned experiencing frustrating communication gaps, prolonged delays in getting customer support responses, and an overall lack of proper follow-up. A few reviewers also noted occasional technical connection troubles, difficulties with service continuity over time, or challenges when trying to transfer phone numbers.

What people talk about most

Service

People report positive experiences with service, highlighting fast setups and helpful staff. Consumers... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable during their interactions. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used Cleartone now for 3 years and we've been really happy with the service provided. Whenever a tech issue arises with our comms systems the team are very helpful and responsive. Highly recom... See more

Company replied

Rated 5 out of 5 stars

We have used for a couple years now, no complaints! Excellent customer service, truly care and want to see you and are business succeed. Thank you cleartone communications!

Company replied

Rated 5 out of 5 stars

We’ve been using Cleartone for our business phone number service for three years and couldn’t be happier. The setup was smooth, support has always been quick and professional. Highly recommend.

Company replied

Rated 5 out of 5 stars

Great service for a business landline number. Connects to mobile phone and very easy to take work calls when out and about. Thanks to David for always sorting a good deal each year we renew.

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Cleartone specialise in Virtual Numbers which can be linked to any Landline or Mobile Worldwide. Local and National Virtual Numbers Available.

Contact info

4.0

Great

TrustScore 4 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(225)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Great

Great, easy to use service. Links to my mobile so I can be on the move 24/7. Tbh I haven't looked back. I highly recommend!

29 April 2020
Unprompted review
Rated 4 out of 5 stars

Everything worked fine and even offered…

Everything worked fine and even offered me a discount when I first started since there was a misunderstanding with the price. The only reason this review is 4 stars rather than 5 is that when I tried to cancel via email they offered a discount and when I declined and just wanted to cancel my number they never replied after that. After another email asking for an update to cancel my number they still wouldn't reply which was 2 weeks ago! Thankfully I went into their live chat and they did it straight away. I was really impressed until that point...

26 November 2019
Unprompted review
Rated 3 out of 5 stars

As the second time using Cleartone…

As the second time using Cleartone service,I must state that the reception has improved,the connectivity is much more in line with IT telecoms as this can deviate due to jitter, clarity and other telecoms generally.
Cleartone has shown that they appreciate the whole concept of communication and this is important to my company as well as the customers in that it is very easy to access me by mobile/landline, and the costs are kept down in view of other unmitigated instances.

22 May 2019
Unprompted review

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