Clearhill Reviews 

49
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I used the machine in Millfield SC Balbriggan. Clearhill photo are not a recognised user on passport renewal website. Used code to download photo and then uploaded to passport online but passport onl... See more

Company replied

Rated 3 out of 5 stars

Got a photo taken at a booth in NI for a driving licence renewal. I was just going through the online renewal process and the photo taken is not acceptable as the filesize is too small - minimum... See more

Company replied

Rated 1 out of 5 stars

Scammers I used the Photo Booth , it took my money via Apple Pay but didn’t deliver the pictures . I contacted the number (which didn’t exist ) . Then went online and emailed the head office ,... See more

Company replied

Rated 1 out of 5 stars

A few weeks ago a ride stole our pound in cabot circus,bristol but i just had a moan to myself and carried on. Yesterday i put another pound in the same machine assuming any issues would be fixed... See more

Company details

  1. Shopping Mall

Written by the company

Clearhill are the premier providers of fun! They are experts in retail entertainment, supplying Kiddie Rides, Sport Games, FunHub Zones, Carousels, Photo Booths, Luxury Massage Chairs and Gift Card Program Management.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

49 reviews

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No recent history of asking for reviews

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1.6

All reviews

(49)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

It won't let me give them less than one…

It won't let me give them less than one star which they deserve even less. Could cancel my when I realized the menu did not give me what a require.. it then printed pictures of me looking away side ways! They best service they could do is go bankrupt

10 December 2021
Unprompted review
Rated 1 out of 5 stars

I went to a clear hill photo booth in…

I went to a clear hill photo booth in Cork to get my passport picture. After the pictures were taken a message came up saying it could not contact the server for the download code, which I needed for the online application. I now have four poor quality photos which cannot be used to apply online. I would not use this service again, and I strongly advise others to avoid these photo booths.

26 July 2021
Unprompted review
Rated 1 out of 5 stars

Won a prize yesterday on the machine it…

Won a prize yesterday on the machine it malfuntioned and didn't give me my prize emailed them called them no reply I want my prize or.i have no choice but to go there and open the machine and take what I'm owed I'm not being robbed anymore by these scam machines get in touch

13 June 2021
Unprompted review
Rated 1 out of 5 stars

Scammers

Won a prize for my daughter on Saturday but the toy got caught on the way out and she got nothing, no reply to phone calls or emails even with photos. Don't waste your money on their machines, you're getting scammed.

18 May 2021
Unprompted review
Rated 1 out of 5 stars

Disgrace

Won a prize in a machine in the odyssey. Machine went into error mode and didn’t give me my prize. I have photos and video of this and company are refusing to give me what I won or refund me. Absolute disgrace !!

1 November 2019
Unprompted review
Rated 1 out of 5 stars

A few weeks ago a ride stole our pound…

A few weeks ago a ride stole our pound in cabot circus,bristol but i just had a moan to myself and carried on.
Yesterday i put another pound in the same machine assuming any issues would be fixed by now but no it stole another pound.
Ok now i have a crying kid and im annoyed so i ring the number on the machine and leave my details but no contact so far.
I will now be distrustful of all these type of machines but especially the clearhill ones.
From now on ill be telling my kids that all these machines are broken.

22 September 2019
Unprompted review
Rated 1 out of 5 stars

Used one of clearhill photo booth for…Id pics

Used one of clearhill photo booth for some Id pics for 3 kids.Very bad quality pics that had shadows in them making them unusable.Rung customer services about a refund (as I am out of pocket by £15) Absolute nightmare getting through to start with..then eventually told i would get a refund and asked for my account details.All provided but no refund 3 wks later.Keep getting told they have sent it ????.Bank has confirmed twice that no refund had been received by these liars.Never Never use Clearhill photo booths as you sure will be out of pocket and will never see your money again. Avoid Avoid Avoid.

1 September 2019
Unprompted review
Rated 1 out of 5 stars

Put one pound into their machine in …

Put one pound into their machine in Bloomfield Shopping centre 30 seconds later it stopped my grandchild was very upset I was absolutely disgusted the amount of time I got for a pound never again.

1 December 2017
Unprompted review
Clearhill logo

Reply from Clearhill

Hi David,

If you can email customerservice@clearhill.com letting us know which machine was involved, our team of engineers can look into it and check for any faults. This does sound like a very short amount of time, much shorter than usual, so it is definitely worth flagging - thank you for taking the time to bring it to our attention.

If you would like to discuss with our team via phone please call us anytime on 028 40 622028.

Kind regards,
Sarah at Clearhill

Rated 1 out of 5 stars

AVOID AVOID AVOID any photo booth run …

AVOID AVOID AVOID any photo booth run by clearhill retail entertainment. I tried using one today and put in 4 pound coins but it wouldn't accept the final pound coin no matter how many times I tried it so tried to retrieve the pound coins I had already put in so I could go somewhere else but quickly realised that wasn't possible so I phoned the customer services number printed on the photo booth and was told that they could take my details and then see about possibly refunding me by sending me a cheque!!!! Not much use when I needed the photos that day.

27 October 2017
Unprompted review
Clearhill logo

Reply from Clearhill

Hi Brian,

I understand your frustration with the coin mechanism not recognising the last pound coin you tried to insert - small anomalies in the coins sometimes prevent the machine from accepting them. If you could email customerservice@clearhill.com detailing which centre this occurred in I can dispatch an engineer to take a look.

Also, our policy is to always refund customers for faults like this - there would be no question about it and I'm sorry if that wasn't made clear when you phoned our team earlier. Again if you email customerservice@clearhill.com we'll make sure you don't go out of pocket.

Thank you for taking the time to flag this issue and apologies for the inconvenience caused.

Kind regards,
Sarah at Clearhill

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