[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mary was quick with responses. Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price... See more
Company replied
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly canc... See more
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4 stars for website as it was a little confusing trying to ascertain exactly which codes/numbers were required. 5 stars for call handler grasp of situation and succinct response...which couldn't reall... See more
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Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.5
Average
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Clear Check
Thank you for your feedback. We’re really glad to hear the service was quick and straightforward for you, and it’s great to know you’re happy with the outcome. If you ever need anything else, our team is here to help.
My rating is based on my dealings with…
My rating is based on my dealings with MARY, she was fantastic in dealing with my issue and query and quickly resolved it having previously tried and failed with someone else. The company itself is questionable to say the least but I give MARY 5 STARS for understanding and resolving my issue quickly.
6 August 2026
Reply from Clear Check
Hi Jordan, thank you for sharing your experience. I’m really glad to hear that Mary was able to quickly understand your situation and get everything resolved for you. She’ll be delighted to know her support made such a difference. If there’s anything more you need, our team is here to help.
Hidden mandatory fees
After paying the fee to perform the DBS check, I was required to pay an additional (NON DISCLOSED NON OPTIONAL) fee for my id verification. At least notify the user of this on signup if its mandatory. No alternative option that doesn't require additional funds.
Really poor.
Anonymous email so there is no retaliation
1 August 2026
Unprompted review
Reply from Clear Check
Thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Reply from Clear Check
Thanks for the great feedback. It’s good to know our communication met your expectations.
Go elsewhere
Unresponsive to queries, expensive with hidden costs, not Amat all straightforward to use
24 June 2026
Unprompted review
Reply from Clear Check
Hi Rachel, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Avoid
Ordered an enhanced check and was sent a useless basic check that is inaccurate and of no use - waste of money and feel conned
31 July 2026
Reply from Clear Check
Hi Joe, thank you for your review. I’m sorry to hear you received the wrong type of check. Our support team will contact you directly to look into this and get it resolved.
Marry!!!!
Marry!!!!! Is The name you can trust and rely on. Thanks Marry.
To be honest i was bit afraid to applying coz of negative comments almost same as positive the ratio was 50/50 but it very fast way to get your dbs checks.
Marry helped me out through out all the time. Thanks agian Marry
7 August 2026
Reply from Clear Check
Hi Adil, thank you for sharing your experience. We’re pleased to hear your DBS check was completed quickly and that Mary was able to support you every step of the way. We appreciate your trust and your kind feedback.
I had paid £60 for a DBS check already and these guys charged me £98
I only needed a Basic DBS check, which normally costs £21, but I was willing to pay extra because I needed it urgently. When I reached the payment page, I only consented to paying £40 for the fast-track service.
What I was not made aware of was that this company would later charge me an additional £57, on top of the £40 I had already paid and the £21 DBS fee. I also ended up paying for online ID verification and a PDF document service, which I did not realise would significantly increase the total cost.
When I spoke to Mary, she said this was covered in their terms and conditions and that they take a partial payment first before charging the remaining balance once the DBS application has been submitted. However, this was not made clear to me during the checkout process. If it had been, I would never have gone ahead with the purchase.
I feel completely misled. A Basic DBS check costs £21, so ending up paying £98 is, in my opinion, excessive and unacceptable. I have contacted my bank to dispute the charges because I do not believe the pricing was presented transparently.
Based on my experience, I would not recommend using this company.
7 August 2026
Unprompted review
Reply from Clear Check
Hi Muizz, thank you for taking the time to share your experience. I’m sorry to hear that the costs and process didn’t feel clearly presented, and I understand how frustrating that would be. Our support team will be in touch shortly to review your application, clarify the charges, and help resolve this for you.
Reply from Clear Check
Hi Zana, thank you for sharing your feedback. I’m sorry to hear about your experience, and we want to make this right for you. Our support team will be in touch shortly to help resolve the issue and provide the assistance you need.
Should have option to direct contact
Should have option to direct contact. Messaging service was quite complicated and confusing. Had to take someone else’s help to upload documents.
30 July 2026
Reply from Clear Check
Hi Hussain, thank you for sharing your feedback. I’m sorry the messaging process felt complicated, that’s not the experience we want for you. Our support team will be in touch shortly to help with your documents and make sure everything is sorted. We’ll also pass your comments along so we can improve the way customers contact us in future.
Zero
I applied for Enchance and you give me Basic. I called everytime and no response, I even went your address in Russel and I found no one.
6 August 2026
Reply from Clear Check
Hi Osagi, thank you for sharing this with us. I’m really sorry for the confusion and for the trouble you’ve had trying to reach us. Our support team will contact you directly to sort this out and make sure you receive the correct service. We appreciate your patience and we’ll get this resolved for you.
Reply from Clear Check
Hi Stephen, thank you for sharing this. We’re really glad to hear you found the support both helpful and prompt. Your feedback means a lot to us.
Reply from Clear Check
Hi Gerald, thank you for your feedback. We’re glad to hear everything felt very straightforward for you. If you need any further support, we’re always here to help.
Reply from Clear Check
Hi Brian, thank you for your feedback. We’re glad to hear you found the process easy to use and the information clear and concise. If there’s anything more we can support you with, we’re always here to help.
I had an email looking more details…
I had an email looking more details from this company as I gave them a bad review on trust pilot ,I sent more details and they cancelled the account for premium cloud account which we didn't sign up for , we ordered a basic police check at £29.50 for my 16 year old daughter and they also took £15 and £57 ,totalling £101 from my account,I contacted my bank and they looked into the matter and couldn't find any details as to what these charges are for so they blocked them from taking any more money from my account ,so be very wary of this company as they will just keep taking money from your account and no police check ,please look at the reviews on this company before you sign up for anything with them
5 August 2026
Unprompted review
Reply from Clear Check
Hi Karen, thank you for your message. We can see that you’ve already left a review, and we can also see that you’re currently in contact with our support team. That’s the best place for us to help you, as Trustpilot isn’t a support platform and we’re unable to resolve account‑specific issues from here.
Our team will continue working with you directly to review the charges and make sure everything is fully clarified. Please keep replying to their emails so they can assist you as quickly as possible.
Reply from Clear Check
Hi Hamid, thank you for your review. We’re glad to hear everything has now been sorted out. If you need anything else, our team is always here to help.
Thanks Clear Check!
Lisa scanned the original through to me very quickly.
Thank you, much appreciated.
3 August 2026
Unprompted review
Reply from Clear Check
Hi Michael, thank you for letting us know. Lisa will be pleased to hear her quick turnaround made a difference. We really appreciate your kind feedback.
They took £15.00 for what
They took £15.00 for what? Then they took another £78.50. I am a pensioner and need all the money I get just to live simply. I would like to cancel this request and have all the money taken refunded.
Janet
4 August 2026
Unprompted review
Reply from Clear Check
Thank you for getting in touch, Janet. I’m really sorry to hear about the unexpected charges. I understand how worrying that is, especially when every pound matters. Our support team will contact you shortly to look into this, help cancel the request, and review the payments so we can work toward a refund for you.
The app was so poor
The app was so poor , never use this company, its the worst experience, no contact number ,
4 August 2026
Reply from Clear Check
Hi Reza, thank you for sharing your feedback. I’m sorry the website hasn’t worked as it should and that this has left you frustrated. That’s not the experience we want for anyone. Our support team will be in touch shortly to help get this resolved and make sure you have what you need.
DBS check experience
I was in contact with Olivia, who was extremely helpful and efficient, she was also very patient and took the time to explain things to me. Overall a convenient experience.
4 August 2026
Unprompted review
Reply from Clear Check
Hi Karla, thank you for sharing your experience. I’m really glad Olivia was able to support you so clearly and patiently. I’ve passed your feedback on to her and the team. It’s great to hear the overall experience was convenient for you.
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