[EDIT] The problem has now been resolved by Clear Check. A refund has been promised and the account has been made inactive. [ORIGINAL] We are stuck in an email loop with what feels like an AI a... See more
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Review summary
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Mary was quick with responses. Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price... See more
Company replied
Having received my DBS Certificate, I was then charged £8 the following month. Apparently I had inadvertently signed up to a monthly subscription. I contacted Aakriti and explained and he quickly canc... See more
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4 stars for website as it was a little confusing trying to ascertain exactly which codes/numbers were required. 5 stars for call handler grasp of situation and succinct response...which couldn't reall... See more
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Company details
Written by the company
DBS checks are in place to stop unsuitable people from working with children or vulnerable people. Speak to one of our team and apply for your DBS check now
Contact info
27 OLD GLOUCESTER STREET, WC1N 3AX, London, United Kingdom
- support@clearcheck.co.uk
- www.clearcheck.co.uk
3.5
Average
4K reviews
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This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Reply from Clear Check
Hi Okierete, thank you for your feedback. We’re pleased to hear your experience was clear and straightforward. We appreciate you taking the time to share your review.
Reply from Clear Check
Hi Stewart, thank you for sharing your experience. We’re really glad to hear everything went smoothly for you, and we appreciate you taking the time to leave a review.
Olivia was assigned my request and…
Olivia was assigned my request and responded and delivered in a professional manner and with a speed i have not seen before.
My expectations were blown away.
Definition 5 star.
25 August 2026
Reply from Clear Check
Hi Brian, thank you for sharing your experience. We’re delighted to hear how professionally and quickly Olivia handled your request. It’s wonderful to know her support exceeded your expectations. Feedback like this means a lot to us, and we truly appreciate you taking the time to leave a review.
Unanswered questions
Mary was quick with responses.
Overall service I’m not satisfied with though. After countless messages asking for email invoices (which I still haven’t received) as well as asking for the price breakdown which I received an answer too much it was a copy paste that must be sent around as I had an extra payment taken out my account that wasn’t disclosed even in the cost breakdown.
This still hasn’t been answered for me.
This is no reflection on Mary as she is probably doing her job just as she is told to do but that is my honest opinion.
25 August 2026
Reply from Clear Check
Thank you for sharing your feedback. We’re glad to hear Mary was quick to respond, but we’re sorry the overall experience hasn’t felt clear or resolved, especially around the invoices and the breakdown of charges. That’s not the level of service we aim to provide, and the extra payment you mentioned should have been explained properly.
A member of our support team will contact you directly to review your account, clarify the charges, and help resolve this.
I have been ringing for 3 months
I have been ringing for 3 months . No answer to phones . I’m on the Isle of Man so can’t get to office . They have charged me upfront for a check which I paid now they are taking money from my account every month . Don’t trust them . I am flying back in September and will go to the office directly. That’s if it exists. I’ve tried to contact them on their website and no joy .
10 July 2026
Unprompted review
Reply from Clear Check
Hi Marie, thanks for your review. As we haven’t received a response to our Trustpilot information request, we’re currently unable to assist without your application details. If you still need help, please reply to that request or email our support team directly at support@clearcheck.co.uk so we can look into this for you.
Firstly was the manner of approach
Firstly was the manner of approach, detailed information display and the level of professional display in engagement.
18 August 2026
Reply from Clear Check
Hi Ugochukwu, thank you for sharing your feedback. We’re glad to hear you found the approach clear, the information well presented, and the overall engagement professional. We appreciate you taking the time to leave a review.
Dreadful
Dreadful. I started process in May and it is now August and I still don’t have my certificate and been charged £29.50 plus verification fee. And 3 payments of £8.00 from my bank account,Sent Emails tried phoning them with no results, Now given up. I suggest don’t use them they are crooks ..
25 August 2026
Unprompted review
Reply from Clear Check
Hi John, thank you for sharing your experience. We’re sorry to hear how long this has been going on and how difficult it’s been to get the support you need. We want to look into your application, the charges you’ve mentioned, and the status of your certificate so we can understand what’s happened and help resolve this.
To do that, we need a few details to locate your application. Please reply to the Trustpilot information request we’ve sent, once we have that, our team can review your case and get back to you directly.
Terrible experience with ClearCheck.
Terrible experience with ClearCheck.
I applied for a Basic DBS and paid £29.50. Within only a few hours, on the same day, I cancelled the application before completing the identity verification and before the application was sent to DBS.
They refunded me only £4.30 and kept £25.20.
I repeatedly asked customer service to explain exactly how they calculated the £25.20 they kept, but instead of giving me a proper itemised breakdown, I received vague answers about “work completed”.
The customer service experience was also very poor. Vicky’s final response was basically to tell me that because I had raised a chargeback with my bank, I should speak to the bank instead. I found this dismissive and rude after I had already tried several times to resolve the matter directly with ClearCheck.
What makes this even worse is that a Basic DBS can be applied for directly through GOV.UK for £21.50 in total.
I would strongly recommend people check the official GOV.UK DBS service before paying a private company.
Based on my experience, I would not use ClearCheck again.
14 August 2026
Unprompted review
Reply from Clear Check
Hi Corneliu, thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially after cancelling your application so quickly. The refund you received doesn’t match what you were expecting, and the lack of a clear breakdown clearly added to that frustration. Your comments about the customer service interaction are also concerning, and we appreciate you raising them.
This doesn’t reflect the standard we aim to provide. Our support team will contact you directly to review your application, explain the charges in full, and work with you toward a resolution.
Reply from Clear Check
Hi Keith, thank you for sharing your feedback. We’re really glad to hear the process felt quick and easy for you. We appreciate you taking the time to leave a review.
This is a really massive scum !
This is a really massive scum ! I happen to make a subscription without my acknowledgement. I was charged 8 pounds for this monthly subscription without knowing the services they were providing ! I became suspicious about the sum of money disappearing from my account and contacted them right away . Terrible experience even without the subscription issue they charge too much !
21 August 2026
Unprompted review
Reply from Clear Check
Hi Antonio, thank you for providing the information we requested. We’re sorry to hear about the confusion around the subscription and the charges you’ve described. That’s not the experience we want for anyone using our service. Our support team will contact you directly to review your account, explain what’s happened, and help resolve this for you.
I signed up to this service in error
I signed up to this service in error. I meant to use the Governments own DBS checking service but clicked on the link for Clear Check by mistake as it appeared at the top. So far I've paid £86.50 for a service the Government charged me £21.50.
This is a massive scam. I didn't even upload any documents for them to process but have been hit with a £57 processing fee!!
Avoid at all costs
22 August 2026
Unprompted review
Reply from Clear Check
Hi Graham, thank you for sharing what happened, and thank you for providing your application details. I’m sorry to hear about the confusion with the charges. We understand how frustrating that can feel, especially if you intended to use the GOV.UK service instead.
Our support team will contact you directly to review your account and help resolve this. We appreciate you giving us the opportunity to look into it properly.
Reply from Clear Check
Hi Nick, thank you for sharing your feedback. We’re really glad to hear the process was easy to complete for you. We appreciate you taking the time to leave a review.
Aakriti was a delight :) it was a…
Aakriti was a delight :) it was a different company I needed to go to
20 August 2026
Unprompted review
Reply from Clear Check
Hi Aakankhsha, thank you for sharing your feedback. We’re really glad to hear that Aakriti was a delight to work with and that she was able to guide you in the right direction. Even when it turns out a different organisation is needed, we’re always happy to help point people the right way.
Thank you so much OLIVIA of CLEAR…
Thank you so much OLIVIA of CLEAR CHECK. I’m very grateful for all your help and assistance. You made my life easy. I strongly recommended CLEAR CHECK in applying DBS.
21 August 2026
Reply from Clear Check
Hi Zie, thank you so much for your kind words. We’re delighted to hear that Olivia was able to make the process easier for you. She’ll be very happy to know her assistance made such a difference. We truly appreciate your recommendation.
QUICK AND EFFICIENT SERVICE GREAT…
QUICK AND EFFICIENT SERVICE GREAT COMMUNICATION AND VERY HELPFULL
21 August 2026
Unprompted review
Reply from Clear Check
Hi Razwan, thank you for your feedback. We’re really glad to hear you found the service quick, efficient, and helpful. We appreciate you taking the time to share your experience with us.
Abit faffing about but got there in the…
Abit faffing about but got there in the end
21 August 2026
Unprompted review
Reply from Clear Check
Hi Jim, thanks for sticking with the process, We’re glad it all came together for you in the end. If you ever need anything else, our team is here to help.
Service was good however I was…
Service was good however I was initially confused by all the different servers. In order to get my DBS and paid too much money to 2 different DBS checkers!
14 August 2026
Reply from Clear Check
Hi Anna, thank you for your feedback. We’re glad to hear the service itself went smoothly, though we’re sorry for the confusion caused by the different DBS providers online. Clear Check is an independent organisation, and it’s easy to come across multiple services when searching for a DBS check. If you’d like us to look into your application or clarify anything further, our support team is here to help.
Charmaine was very efficient in…
Charmaine was very efficient in replying to my email and resolving my issue.
20 August 2026
Unprompted review
Reply from Clear Check
Hi Emma, thank you for your feedback. Charmaine will be pleased to know her quick replies and efficient support helped resolve your issue smoothly.
Efficient Call Handler response Saves the Day…
4 stars for website as it was a little confusing trying to ascertain exactly which codes/numbers were required. 5 stars for call handler grasp of situation and succinct response...which couldn't really have been explained without an in-person conversation.
10 August 2026
Unprompted review
Reply from Clear Check
Hi Yve, thank you for your feedback. We appreciate your comments about the website and will continue improving how we present the information customers need. We’re really glad our call handler was able to understand your situation quickly and provide a clear, helpful response.
I had an issue with payments being…
I had an issue with payments being taken out off my account without my knowledge. But unbeknown to my daughter had used my card. When i contacted clearcheck i put in touch with charmaine who was excellent ,professional and patient. She sorted everything as quick as possible many thanks.
14 August 2026
Unprompted review
Reply from Clear Check
Hi Jason, thank you for sharing your experience. I’m glad we were able to help clear up the confusion around the payments, and it’s great to hear Charmaine supported you with such professionalism and patience. I’m pleased she could resolve everything for you as quickly as possible. We appreciate your kind words.
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