Cladding Monkey Reviews 

Dealt with Cladding Monkey on 2 separate occasions so far. Product is really good. The reason I will always use this company is the customer service and sales support, which is excellent; professional, knowledgeable and friendly, Kellie dealt with my requests and technical questions which enabled me to complete a really good job.

We've had an absolute nightmare with our order from CladdingMonkey on delivery of a small order of panels and trims for a commercial kitchen unit.

Order was placed on a Friday and we spent £95 on a next working day delivery service to fit in with our tradesmen on site. On the Tuesday we waited around all day for the panels to arrive with no tracking and we received nothing. After 10 to 15 calls to Cladding Monkey we realised we were not going to get in touch with them until the following day. When we did speak to them they said their couriers had lost the parcel and they would send a replacement next day for a pre 12pm delivery. It came 48hrs later at 4:30pm, as an incomplete order.

We chased them the following Monday for the missing items, which we were assured would be delivered next day. These arrived 4 days later on a Thursday at 5pm.

In fairness, everyone we spoke to was sympathetic to the situation and polite on the phone - however we waited 14 days for a next day delivery service. I wasn't planning on leaving a bad review until Cladding Monkey told us that they would not be refunding our shipping cost in full as their couriers didn't refund them - which means we got a £55 refund from a £95 delivery charge, despite paying £340 PER DAY for labourers to be onsite to collect and an install items that simply did not show up, not to mention wasted rent on renovating a space that could not be completed until our order arrived.

In summary:
- Nice People, but impossible to contact after 2pm
- 14 Days for a 'next day' order to arrive
- Overall we are out of pocket around £1.2k in wages after spending £600 + £95 Delivery charge because we used this company.

Avoid.

The Cladding Monkey Team were so helpful with my order and they went above and beyond to get my order in time. Lovely Team - Special thanks to Kellie.

Excellent service.

One on one prompt responses to my queries by telephone and email.

Very pleasant transaction from start to finish, staff very helpful and knowledgeable of their products would highly recommend and use again in the future

Amazing communication, fast delivery and good services. I did couple of orders with them and for sure I will be back for more as the products are good quality and the service is top

A company you can rely on with superb products. Any problems you may have, Christine is there to help you to resolve to the best of her abilty.
I want to personally thanks Christine to resolving my problem I under estimated number of trims on my project. Christine resolved and turning it around and I have my trims within 24 hours.
If you looking for this type of product. I highly recommend them. 5 dtsrs plus

Great service and really fast delivery saved alot of hassle. Staff rang to confirm order and all ran smoothly
Third time using these both middlesbrough and gateshead. Thank you .

Very helpful customer service team.

Affordable, quality materials. Simple to fit when you follow cladding monkeys handy instructional videos.

Would recommend to a friend every day of the week.

As a contractor, we always use Cladding Monkey for our projects - service & delivery are always excellent, in spite of Covid/Brexit/HGV drivers/Fuel shortages ;-) , and if we encounter any problems, they are resolved immediately. Highly recommended!

I have recently placed and received some cladding for my newly built PT studio. The products are great value and look the part. Delivery was smooth and on time given what’s going on in the world, and the staff are really helpful and if you’re unsure, will give advice and guidance.

I now have another job to price for a client who is transforming her garage into a dog grooming parlour, so thank you guys and I look forward to ordering again soon.

We use cladding Monkey for all our cladding, the service is always great and staff are always happy to help us.

Great service! Thanks for all your help with this project guys.

Lovely guys to deal with and great quality hygiene sheets!

All delivered exactly as per ordered and on time. Will definitely be using again!

This Company is a pleasure to deal with. We have found them reliable, helpful and informative. They know their products inside out and happily give expert advice. The products they supply are of excellent quality.

We would have no hesitation in recommending Cladding Monkey to anyone.

I needed some cladding for my shower cubicle but wasn't sure what trims I needed to get.
The lady I spoke to on the phone was really helpful, explaining the types of trims available and how to fit them.
I placed the order straight after the call and they arrived when they were supposed to. Cant ask for more!
Thanks again for your help!

Joke of a company. Ordered cladding sheets. Driver did not deliver the sheets and made a signature up stating delivery was refused. Spoke to Christine which is worse than the driver, has promised to refund my money been over 16working days and no refund. Not replying to my emails? Absolutely disgusting service from cladding monkey.

The whole service and product experience has been good as ever with the girls in the office being very helpful to resolve my timing issues and enabling me to get my jobs done on time.

All I can say I have been a kitchen & Bathroom fitter for 15yrs, quite often use this 1.5mm cladding in commercial kitchens, the standard of cladding & trims are perfect for the job and there are a lot of business that could learn from this companies service, fast accurate delivery, they do EXACTLY what they say and when they say it perfect company