Absolutely stellar service from this place. Called after deciding to renovate my bathrom and having no idea what I was doing. They guided me through which products were suitable for my needs and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely stellar service from this place. Called after deciding to renovate my bathrom and having no idea what I was doing. They guided me through which products were suitable for my needs and... See more
Company replied
the service and materials very good delivery a different story we were informed that our delivery would be on a certain day so had someone at the establishment to receive order the trimming... See more
Company replied
I have purchased a few times, great products, quick delivery and very good customer service. Got into a small pickle today, Kellie was very helpful and managed to sort the issue out for me. It seemed... See more
Company replied
From pick in up the phone to ask which cladding would be best for my campervan shower. Claire's advised me which one to use (satin white 2mm premium) and told me how to order for collection, as I’... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered white waterproof cladding, best price from here, arrived as stated from Cladding Monkey …
But …..
Unfortunately their carrier who delivers , I’d give 0 out of 5
Boxes wrecked and broken, didn’t even knock on door, just threw on floor , had to have 2 deliveries as they forgot one box, it just goes on….
DO NOT IN ANY WAY BLAME CLADDING MONKEY FOR DELIVERY FIASCO!!! ( That is delivery company’s fault !)
When I called to explain , was met with a fabulous lady on the phone, who could not stop apologising, who arranged replacements straight away. And totally kept her word of email communication and updates.
Was delivered next day with no problem
So excellent service, help and customer service from Cladding Monkey
Thank you
Looking for a material to clad the inside of an aeroplane therefore needed to be flexible. The material was perfect for the job and great vibrant colours
Great company fast delivery service would highly recommend thanks Kellie & the team
I ordered cladding for our commercial kitchen. It was delivered and left by the side of the road next to rubbish bins. No-one asked for a signature or spoke to us when we were inside all the time. I have yet to see how much is missing as it was open to anyone to help themselves!
I would not recommend them while they are using this delivery company.
I ordered some coloured & white cladding for a client of mine who is reopening their pub.
The products are fantastic quality and look great, the colours give that extra unique look on the finished product.
Will defo use again!
I ordered my items on line putting everything in the basket and it showed the total and it was not until I went to pay through PayPal that the final total added £40 delivery charge.
I telephoned and queried the price and was told it’s because they use a premium delivery service using Tufnells, ok so I understood that until it was delivered!!! The package had footprints on, holes in the cardboard and massive holes in the bags, the lid of the box of adhesive was only attached on one side and that was a premium delivery service!!! Yes, their products are good but maybe they need to reconsider the delivery company or definitely the cost of delivery it was definitely not worth £40 !!! They said sorry and offered to replace anything that was damaged but nothing about the refund of the delivery charge !

Reply from Cladding Monkey
I am so glad I found Cladding Centre Ltd through the website.
Cladding Centre has excellent products ~
I have installed the hygienic cladding boards in pebble colour boards in our setting and it looks amazing especially due to the current situation with covid these boards make it easy to wipe for cleanliness
The service is absolutely superb initially I didn't understand some of the fixtures but Kellie was very patient and explained it to me
Kellie made sure my deliveries were met for delivery on Friday in order for work to commence on a Saturday as we are a small setting, we do not have storage space having the boards in the hall way would have made it hazardous
I have placed about 4 orders and deliveries and all products and delivery schedule were excellent
I am recommending The Cladding Centre products
and telling them about the excellent products and professional customer service experience
Once again Thanks
Naj
Small hiccup with order but not a problem for Cladding Monkey who promptly sent replacements next day .Very pleased with their service.
We used Cladding Monkey to buy the coloured cladding for our Snack Hatch, and it looks awesome. It was really easy to install too
Ordered some sheets for my man cave, the staff were helpful and friendly. Delivery was on time even though I was expecting a delay due to the pandemic, but no issues here! Will definitely use them again.
Amazing service from start to finish I explained what I was thinking of doing I was quickly given samples of the sparkle cladding and more in some really great colour options I chose the white sparkle and chrome edging price was great received my order the next day staff are really friendly and go out of their way to help with anything they can highly recommend these guys and I’ll definitely be back soon
I ordered on Wednesday and had delivery on Thursday at 9am. My PVC board was well packed. The price was good. It is already installed. Really pleased with the service.
Great advice and help given by the team at the Cladding Centre, excellent service all round. Would highly recommend!
Bought some thunder cladding for a renovation we’re doing. They were the cheapest online so I was abit sceptical but cladding and adhesives were delivered on time. Will be ordering again
Worst service ever. I have ordered some glue for the panels. Paid 30 pound for a delivery. Delivery should have arrived within 2 days but arrived after 10 days with 2 tube missing. Called the office before the closing time but no-one answered.
Never again. Be careful of all the offers on their website.
Great customer service, goods arrived on time very happy with the service provided and would highly recommend!
Feet company
The worst service I have ever had to personally witness from the staff and the managing director himself.
Placed an order and expected an early (paid for delivery slot) on receipt of my invoice I was informed that the transportation has no means of unloading the pallet (no tail lift and no pallet truck) therefore, You will have to hand ball the sheets off the back of the lorry. On receiving this information I emailed the company to move the delivery address direct to site where help was at hand.
Delivery was booked the Tuesday after Easter.
Tuesday came and went with no delivery.
Emailed the company to ask why, had an email back to say the delivery driver ran out of hours?
Rang the company Wednesday morning after receiving another email promising the delivery would be today (Wednesday) before 12.
3pm and still no delivery, so rang and spoke to the Managing Director himself.
Explaining I was absolutely desperate for the delivery-he said that he would personally look into it and ring me back in 5 minutes. Guess what-he didn’t.
15 minutes later a lady from heaven knows where rings me to say that they have been trying to get hold of the driver but he isn’t answering his phone??
I was assured that someone would ring me back-didn’t get one. Tried numerous calls attempting to speak to someone at their office but the telephone just rang out then got cut off.
Still no delivery-still no phone call-still no apology-still the absolute worst customer service ever.
Excellent Service and Quality. Wouldn’t hesitate to recommend. Will definitely order again. Thanks so much from Polly Paws Dog Grooming.com
placed an order and selected the 7 to 10 day delivery to save a few £ but had it within 3 days as they said they could send sooner with no extra charge great service good product and nicely priced
will use again for sure
Amazing customer service, the ladies in the office are always super friendly, especially Kelly! Delivery time always before expected date and very competitive prices! Thank you Cladding Centre!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.