Citygate Reviews 

I have taken my ID 7 to Citygate Ruislip due to a fault to the air conditioning system. I have to mention that the car is under a year and covered by a 3 years warranty. One day the following error pop on the dash “Air conditioning system doesn’t work properly. Please visit a workshop.” and the car was blowing only hot air. I managed to book an appointment with Citygate Ruislip being the one that offered the earliest date and I needed the repair done asap due to the heatwave forecast to come. Once arrived at Citygate service department they told me that the car has to stay there for 2 days. When I return the next day in the evening they’ve said that was no error present on the car and the air conditioning is working. I remember thinking that it’s pretty strange for an error present in the dashboard for 10 days to suddenly disappear . I went to test the car and surprise : was no error indeed but the air conditioning wasn’t working properly. I had to wait about 15-20 min for a little bit of cool air to show but it didn’t have power to cool the car. Clearly was working but not properly. I went back to them to ask what happens next because I was confused. The car just came back from an air conditioning inspection and the air conditioning still wasn’t working properly. They’ve said that if the air conditioning works but doesn’t have enough power it needs an aircon service( gas refill). I was a bit confused because I though they just done that. However they said that because was no faults or errors on the car they couldn’t do it themselves on warranty and it has to be done as wear and tear maintenance by me and they gave me a second booking for aircon service for the next week. Then I realised that this was the reason they told me that was no error on the car - to put the aircon service on me. Because if there were any leaks or system faults they should have done it on warranty. I honestly have to say that if they resolved everything at the first visit I wouldn’t necessarily mind to pay them for the gas refill and I think I could give a 4 or 5 star review. But the fact that they lie about not finding an error, they made me come again to finish something that should have done at the first visit, lack of professionalism make me not being able to give more then 2 stars. It could have been an easy 5 star experience for me ( in the end problem was solved and car is fine)but because of greed and predatory practice they managed to change it into a very poor experience.

I have been using Citygate Colindale for many years for the MOT and Service of my VW. I haven even brought my car from them.

I think citygate provides honest advise at all stages of car journey. And they get financial pressures of a customers.

And they reward loyalty.

I think citygate Colindale is great.

Anas Monica and Hugh were all friendly and professional, very helpful and I loved working with them.
A pleasant experience through sales, servicing, and warrantee repairs.

Prompt, efficient service ,good communication. Staff friendly & helpful.

Buying and selling (back) - very smooth and transparent. When it came to selling back, their valuation was on par with auction bid prices but more importantly the entire transaction was handled efficiently. There was also no attempt to try knock prices off on collection, only reconfirming and checking based on pictures and documents sent earlier. Stress-free experience!

Clare was very helpful and provided exceptional customer service throughout my visit. An issue was identified with my vehicle, which is always stressful, but she was knowledgeable about the problem, clearly explained the next steps, and put a plan in place to resolve it. Her reassurance and professionalism really put me at ease. Thank you, Clare, for making a difficult situation much less stressful.

The online booking was easy and followed up with a phone call confirming. On arrival the staff were friendly and the process quick. When the work had been carried out I had an email with the results and a follow up call from Raj to go through it. When I went to pick the car up Raj again was very thorough and friendly. All in all an excellent experience.

My family’s cars have been with the garage for 20 years, the staffs work in the garage are always very helpful, friendly, professional. Thanks so much for all the help.

All staff were friendly, helpful and accommodating. Clare from the service department done very well in looking after me throughout my emergency

Excellent service they also washed my car they done full service I m very happy

I was greeted by a member of staff who confirmed my booking, the cost involved and probable duration of visit which was all clear and correct. I was able to see my car being worked on by the busy workshop staff. I paid online which worked without a hitch.

Had the poorest customer experience at the ruislip branch when I took my ID4 car for diagnostic to check why my front passenger airbag light came on. Diagnostic report was a wishy washy report which merely stated the faults I already know without telling me why my airbag came on . Report made me feel my payment of £250 was a rip off as I still do not know why my airbag light for the front passenger seat is on. In my 35 years of driving, and patronising other main dealers like BMW and Mercedes I have never come across the most ridiculous diagnostic report from a main car dealer which merely restated the obvious and states it requires further information. The feeling of been ripped off was all consuming after reading the diagnostic report. Citygate Ruislip needs to look at the standards of their diagnostic report as this one definitely fell below the expected mark for Citygate.I intend to take up this matter with Citygate Ruislip branch manager Sam Knight before proceeding to the ombudsman for resolution as it just does not feel right to charge me for such a poor diagnostic report .

Really great service from Sayeda and all of the technicians at citygate wooburn

Acknowledge you as soon as you enter keeping you informed on what is happening with your vehicle.great service and pleasant and approachable staff
Coffee machine is a win win

Chase is very polite does a good job sorted everything out nothing is a problem
Good service by Chase

Great service and Marc Johnson kept me updated on progress.

Very swift turn around for my vechicle Samantha and the staff was very friendly and helpful.

From booking to work output,the procedure was smooth, fast and highly efficient.
I'm much impressed by the quality of work carried out on my car and excellent customer service and relationship.
I can confirm that the team have demonstrated high skills and knowledge, and professional acumen.