Citygate Reviews 

The service was first class with a warm welcome from the smiling ladies at the reception desk, followed by a great care and attention by Mr Raj and his team
My issues were dealt with, but also other concerns which appeared after my visit.
A good communication from Raj who explained all the work and processes and strived to make sure everything was perfect!
The only negative is the high prices charged (ie: £258 for Oil change).

The staff very helpful and professional

I had a waiting appt. Service performed promptly.
Staff friendly and polite.

The best service and engineering team of all KIA UK.

Excellent staff. Courtesy car ready your employee even drove it out for as parked in a tight space.

Josh was very helpful and communicative.
St Albans Hatfield Road is not on your list of locations below.

Amy in Sales was very kind and helpful in organising for us to have another lease car and also the Receptionist was very caring in giving us a drink and making sure we were ok whilst waiting for our Seat Arona serviced. The Service engineer was also very helpful in sorting out the clock in our car.

I have been taking my cars to citygate for the past 10 years for service and Mot
The staff have always been friendly, helpful sometimes above and beyond and courteous. And they are not expensive like most people think.

Laura was a pleasure to deal with from start to finish. She was professional, courteous and couldn’t have been more helpful.

As always excellent quality work as well as brilliant custom service.

They have always been accommodating

My experience with Citygate was excellent from the time I book my vehicle for it's annual service check up to the time I collected my car after the service.
Claire was very helpful and very efficient. She explained well the status of my car and future checks for the vehicle.

Quick and helpful

Chase was amazing she helped me with all enquiries 10/10 service

Citygate has changed the system for paying for work done. Originally one could pay with a credit card or by Bank transfer. This has now been reduced to payment only by bank Transfer. For me this has made life vey difficult- I am an OAP that doesn't use a smart phone so cannot pay by smart phone. When I take my van in for a service I would normally wait in garage until completed & pay by credit card & return home. I cannot do this now. As garage will not release van until bill is paid- I now have to travel home by taxi- a return journey of 15 miles- pay bill on my home computer return & collect Van.
Service @ Woburn Green Van Centre was booked in for 10.20am - but received Telephone call at 4.30pm to say Service couldn't be done until the next day, This meant I had the inconvenience of no transport for a day. Also Van didn't get a wash.
Also got a quote of £160 for change of brake fluid - but got it done for £80 at local garage.
The change in Payment System was not a directive from VW- but will make a call to Citygate about this.
Staff at Woburn Green not happy about change in Payment system.

It was a simple service - quickly completed. They reported brake fluid levels as needing attention - again quickly completed after my authorisation.
The car was back with me the same morning.

I have ALWAYS experienced great service from Citygate (Skoda)Chalfont.

Their communication, after sales service and payment plans all add to the experience not to mention everyone is attentive when you walk in the door.

Efficient service and helpful staff. Naseem helped me navigate the new payment system. My vehicle was gleaming after a complimentary wash.
My experience was good.

Both the girls on the front desk were chatty and helpful at point of contact and service. Good customer service skills.

Parking at the VW garage was easy and the staff were all very obliging. When I explained that I would be waiting until the service was completed I was given priority so the car was ready as early as possible
Billing and payment was also made easy and I was very satisfied with the work done.