First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more
Company replied
I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more
Company details
About City Chic
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
2.3
Poor
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Usually a great brand
Usually a great brand but one of the Bra's purchased lost an underwire during the second wearing. Disappointing,
21 September 2023
Reply from City Chic
Hi Julie! We're so sorry to hear this was your experience with one of our products, this is not the experience we wish for our customers! We would love to look further into this and assist you accordingly. To facilitate this we have emailed you. CC xx
Just the shipping time takes too long
6 September 2023
Reply from City Chic
Hi Nova, we're so sorry to hear this. Please rest assured, we will pass this on to the relevant departments! CC xx
Beautiful shoes at affordable prices
20 September 2023
Reply from City Chic
Hi Yvonne, we're so thrilled to hear you enjoy our shoes! CC xx
The price was amazingly low
The price was amazingly low, the products arrived super quickly and the quality was of a good standard. Unfortunately, the sizing was way too big for me so I gave the boots to my aunty who really appreciated them.
30 August 2023
Reply from City Chic
Hi Leeanne, we're so happy to hear you received your parcel in a timely manner! If we can be of any assistance in regard to the sizing or fit of a product please don't hesitate to reach out to our amazing customer experience team, we would love to assist you! CC xx
I loved the last chance offers
I loved the last chance offers. I purchased a pair of boots and a Top. I love both of them. Both items were true to fit.
My items were dispatched in a speedy manner and arrived approximately 14 days later.
Great service.
Will use again in future.
Kind regards
Karen Sharman.
2 September 2023
Reply from City Chic
Hi Karen, we're so delighted to hear you're pleased with your experience while shopping with us! We hope you love your new City Chic items. CC xx
Reply from City Chic
Hi Charles, it is so uplifting to hear you have had an amazing interaction with our staff! Our customer is our priority here at City Chic. CC xx
Great service from begining to end
Great service from begining to end. Orders are easy to track and very quick delivery. All items were as advertised. Happy to shop with City Chic again.
25 September 2023
Reply from City Chic
Hi Jacqui, thank you for this positive feedback. We're so happy to hear you're pleased with our service. This is the experience we wish for our amazing customers! CC xx
The delivery of the parcel was done in…
The delivery of the parcel was done in a short time. The clothes all fit perfectly
6 October 2023
Reply from City Chic
Hi Sandra, we're so happy to hear you received your parcel in a timely manner! We hope you love your new styles. CC xx
Loved the jackets and tunics
Loved the jackets and tunics - just not the shirt.
One of my faves for online shopping and great sales.
13 September 2023
Reply from City Chic
Hi there, we're so thrilled to hear you love your new City Chic jackets and tunics! CC xx
Reply from City Chic
Hi Yvonne, we're so thrilled to hear you're loving your new coat and received it in a timely manner! CC xx
Reply from City Chic
Hi Millie, we're so happy to hear you're happy with our service! CC xx
Reply from City Chic
Hi Shirley, we're thrilled to hear you're loving your new City Chic item! CC xx
I ordered a dress and it wasn't quite…
I ordered a dress and it wasn't quite right for me.
I returned the dress for a refund and received a super quick response with a refund. Thank you!
20 September 2023
Reply from City Chic
Hi Martina, we're delighted to hear you received your refund in a timely manner! CC xx
Send NZ returns to Australia ..?
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unmotivated but maybe aren’t paid well or valued for what they do, only guessing.
4 October 2023
Reply from City Chic
Hi Susan! We're so sorry to hear the item didn't meet your expectations in this circumstance, this is not the experience we wish for our customers. We would love to look deeper into this with you and hopefully turn this around for you. To facilitate this, we have emailed you. CC xx
Renee at the werribee plaza store
Renee at the werribee plaza store. I wouldn't be spending so much money in that store if it wasn't for her. Plus the quality of the clothing.
28 September 2023
Reply from City Chic
Hi Krisanthi, thank you so much for sharing this positive feedback! We're so thrilled to hear you have had amazing experiences in our Werribee store! CC xx
Nice clothing fast delivery
21 September 2023
Reply from City Chic
Hi Kerrie, we're thrilled you received your parcel in a timely manner! CC xx
Gorgeous dress
Gorgeous dress, even prettier than in picture. Delivery a little slow, but worth the wait.
9 September 2023
Reply from City Chic
Hi Richard, we're so happy to hear you love your new City Chic style! CC xx
great service and fit
6 September 2023
Reply from City Chic
Hi Barbara, we're so thrilled to hear you have enjoyed our service! CC xx
there site is easy to browse
there site is easy to browse, the process of purchase is easy, there sales are great, the clothing is awesum!! an the delivery isnt long, im a very happy customer
10 September 2023
Reply from City Chic
Hi Margaret, we're so delighted to hear you have enjoyed the overall shopping experience with us. This is the service we strive to provide our customers! CC xx
I love the style and quality of the…
I love the style and quality of the clothing. They make me feel elegant and beautiful.
23 September 2023
Reply from City Chic
Hi Elizabeth! We're so thrilled to hear our amazing styles make you feel beautiful, this is what it is all about! CC xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.