Cirilla's Reviews 

252
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My order from Cirilla's included a device that did not work. I was concerned that the return process would be challenging, and was pleased to find that it wasn't. The device was exchanged for a new, w... See more

Rated 5 out of 5 stars

The customer service was super quick and my products delivered super quick too! An item was missing and after I emailed them they replied immediately and didn’t question me or make me jump through hoo... See more

Rated 5 out of 5 stars

This vibrator is amazing! I have only ever been able to have a G Spot orgasm using my hands, and have only ever orgasmed from clitoral stimulation with a partner. I bought this bad boy and my partner... See more

Company replied

Rated 5 out of 5 stars

The delivery took place on the same day it told me with no issues. I tried 3 of the products I ordered, the throat stroker, the creampie thing, and the KY lube. The KY Lube was gel-like and overall wa... See more

Company details

  1. Sex Toy Store
  2. Adult Entertainment Store

Written by the company

For more than 30 years, Cirilla's has been a trusted destination for adult sex toys, vibrators, lingerie, intimate wellness products, men's sex toys, couples' toys, lubricants, BDSM gear, romance essentials, and bachelorette party supplies. Since opening our doors in 1992, we've helped millions of customers discover products that inspire confidence, intimacy, and fun in a welcoming, judgment-free shopping environment. Whether you're shopping for your first vibrator, upgrading your favorite couples' toy, searching for premium lingerie, or planning the perfect bachelorette party, Cirilla's offers an extensive selection of top brands and innovative products for every experience level. Our knowledgeable team is committed to providing discreet, friendly service and helping you find products that fit your needs and comfort level. Browse thousands of products online, including vibrators, dildos, male masturbators, anal toys, bondage accessories, lubricants, massage oils, lingerie, hosiery, costumes, romantic gifts, and party favors. With convenient online shopping, 100% discreet shipping, and free shipping on orders of $59 or more, it's never been easier to shop with confidence from the privacy of your home. Prefer to shop in person? Visit one of our retail locations to explore our carefully curated selection of adult products and intimate apparel in a clean, comfortable, and welcoming environment. At Cirilla's, we believe intimacy should be celebrated. That's why we're dedicated to offering quality products, exceptional customer service, competitive prices, and a shopping experience built on privacy, respect, and education. Discover why Cirilla's has been helping customers spice up their love lives since 1992.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

252 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(252)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 2 products

I ordered 2 products, and when I ordered them, they WERE in stock. Then I received an email saying that 1 of my items was out of stock. I looked at the one specific product for 2 weeks before I ordered it, and when I do ordered it, it's out of stock

23 March 2023
Cirilla's logo

Reply from Cirilla's

I am sorry you were disappointed with your purchasing experience. We identified a defect with the item so it was removed from your order and refunded. The item will be available again after the issue is resolved.

Rated 2 out of 5 stars

The sizing irregularities

The sizing imo. Repurchased previously purchased items were completely different and unflagging compared to my previous purchases, I’m extremely disappointed

28 January 2023
Rated 1 out of 5 stars

Thinner then showed in picture

Thinner then showed in picture, irregular cuts, just cheap made. Wife was very disappointed!?

22 December 2022
Cirilla's logo

Reply from Cirilla's

I'm sorry to hear you were not satisfied with the sheer pantyhose purchased. Please contact our customer service team for assistance finding an alternative product.

Rated 5 out of 5 stars

Awesome customer service!

The customer service was super quick and my products delivered super quick too! An item was missing and after I emailed them they replied immediately and didn’t question me or make me jump through hoops. They had my order sent out and delivered the next day. Packaging was discreet as well! Best shipping/delivery service I’ve maybe ever had!

24 November 2022
Rated 1 out of 5 stars

You cancelled three of my orders…

You cancelled three of my orders without any explanation. Even after I requested an explanation; and, even after I was assured in a phone call with a customer service agent that the third order would go through

18 November 2022

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