CINCO STORE Reviews 

Great designs, amazing team, truly customer oriented service! CINCO has become the main brand I am wearing. Recommended 200%❤️

Hi CINCO Team
Thank you to for going above and beyond to make me feel special each time I make an order.
Even when I forget something and reach your customer service team for support or need to make an exchange.
Becoming a loyal customer is not only about promotions to ensure we keep buying. It’s also creating an experience that allows us to connect with the brand.
And I must say I love the hand written notes on each order.
Thank you! 😊

Terrible customer service. I had to exchange a pair of earrings, but the person who I was speaking with completely forgot to do the exchange she offered me.
I paid the delivery for the first order, then I had to pay (no one explain that to me) the courier to collect the product to be exchange which I never received. Therefore I had to recontact them and explain the problem, so I had to purchase again a new pair of earrings form the website but I had to pay again for the delivery! After all I paid 3 x deliveries for ONE pair of earrings. After all this trouble which took more than a month to be sorted I received the new pair of earrings full of scratches!! and the only thing the lady offered was to return them again!! (meaning paying delivery for the 4th time!) so I kept them as they are :(
Shame cos I love the design but the quality of the product and customer service need to be improved.

I am sorry but there is no need to offer me a refund now only because I posted a review on this website. I emailed you 8 times while I was dealing with this issue and your staff never offer me a refund so why now?
I am sorry but I do not want to deal with your company anymore.

Prices recently gone completely crazy. Gala bracelet was 159€ (June 2023) now it’s 349€ (July 2023)… Elon necklace was 185€ and now 299€… And the list can continue… Products remain the same… Crazy!!

I made a purchase at Cinco and extremely satisfied with their products and my interaction with their customer service team. Claudia was super helpful and responsive on the chat. I highly recommend this brand for the modern jewelry pieces.

Unfortunately I trusted Ali Andrea and purchased a couple of items during Black Friday sales a few years ago. I work from home and these were supposed to be for special occasions only. Worn them 3-5 times as I can’t be bothered to CLEAN THEM ALL THE TIME. THEY TARNISH SO MUCH THAT ITS HARD TO BELIEVE:((
You put them in a box come back in 3 days they’re LITERALLY BLACK.
Wish I could attach pictures on here…
Please do not believe influencers!
It’s so annoying when you have to spend 15 minutes cleaning your jewellery before you can even wear it!
Sooooo overpriced for the horrible quality you get. Should have saved my money :(

Gorgeous pieces, I purchased a pair of silver Nina earrings and a two tone Mary Lou necklace. The design is modern and the structure strong with a fine detailed work. Also the packaging is cool. Li is very helpful and nice and so responsive with queries or requests. I highly recommend, I will wear the jewelry with great pleasure and will definitely come back for more.
Thank you Cinco!

First of all products are so beautiful, even they way they are being packaged - perfection.

Customer service(Liliana Moreira) - as i was leaving the country i needed to make sure i will receive the products in time so i contacted the customer service - they were so incredibly sweet and helpful and offered all the informations that i needed in order to make sure i receive the package in time and they even followed up afterwards to make sure that I know the products were delivered (not only the standard message)
Thank you for everything - I had the feeling of being in a nice shop with nice sales people rather than being on a website :)

I just received my earrings . They are light, fabulous, not making any allergy, I love them . Thank you Cinco also special thanks for customer service , they are answering your questions immediately. Now I will order new things , bye..

Good quality. Great design. Fast Shipping to Germany and a very kind service... A+

I absolutely love the earrings I purchased at Cinco. Great quality and finish, and extremely help support team too.

Great customer service. They were able to respond right away to my concern. The earings are beautiful. Highly recommend Cinco

Unfortunately I had a very bad experience with this company and as I already saw on trustpilot I am not the only one.
It is a very long story (around 20 emails between me CINCO and more phone calls and emails with the delivery company) but in short they don't take responsibility if you don't get your package even if the package it's lost or not delivered, they pushed me around for a long time and with every email they make sure to say every time that I am at fault for not picking my package even if it was never deliver and even the delivery company apologized for losing the package they insist that it is my fault for not picking it up and that they will refund once they get the product back which of course they already know that won't happend because the package is lost but if they insist with that they are covered not to actually refund me, probably exactly how they will answer at this review🤣 I have proof of everything that I am saying for anyone who may be concerned.
I have lost the product and the money.
All I can advise everyone who is interested in this company please make sure you don't take for real everything that you see on youtube about this company those people are paid to say good things. Make your own search before and pray to not have to deal with their "one person" customer service who is also answering here on trustpilot as far as saw.

EXCELLENT CUSTOMER SERVICE
GORGEOUS PRODUCTS!

I’ve ordered from Cinco a few times now and am never disappointed! Always speedy delivery and their jewellery is so beautiful and elegant, perfect for any occasion. I had an issue with one earring not fastening but their customer service team were so quick and helpful, it was fixed in no time. I can’t recommend them enough, absolutely love Cinco!

Buying at CINCO is one of the best experiences ever, easy and simple corespondence, they take care of every customer.
The shipment was extremely fast, next day delivery, international.
About the jewelry, from a few pieces that I saw in real life, they are even prettier than online. And they come in a very cute packaging.

All pieces are with unique design and easy to mix and match. Really love their simple yet sophisticated designs. If you like simple statement jewelry, Cinco is your store.

Best service ever!!

Dealing with this company has been amazing. I have now ordered from them 3 times. Each time I get the shipment withing a week, which for international orders is quite amazing. Their pieces are beautiful.