We submitted our small claim almost a year later. A family bereavement knocked it off our radar. Anyway we didn't get, or didn't remember getting their email so it took another while before we got thi... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Entering all the claim details was a bit of a nightmare. Especially difficult with the fact that you couldn’t log out and then log back in to continue your work. It has to be all done in one go whic... See more
Company replied
All reps were very helpful when I spoke to them. Only issue u had was I sent a document they requested and when I rang them months later they said they didn't receive email
Company replied
Overall a very good and quick experience. The communication could be a little bit better and more accurate but it was also my first time so I had no clue either.
Company replied
Company details
Written by the company
Chubb is a world leader in insurance. With operations in 54 countries and territories across the world. Chubb provides commercial and personal insurance. From personal accident and travel, supplemental health insurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight, discipline and care. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Contact info
United Kingdom
- cx_feedback@chubb.com
- www.chubb.com
4.2
Great
3K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Chubb School Insurance
Chubb dealt with my claim very promptly, & very professionally. I couldn't praise them enough.
14 April 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Chubb assisted me all the way until the…
Chubb assisted me all the way until the resolution of my case. Excellent service.
17 December 2025
Reply from Chubb (European Region)
Merci d'avoir pris le temps de répondre. Nous sommes ravis d'apprendre que vous avez eu une expérience positive ! L'équipe Chubb CX
A claim that I made was settled quickly…
A claim that I made was settled quickly and fairly without too much issue.
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Fantastic service couldn't fault…
Fantastic service couldn't fault anything everything delt with professionaly promt and stress free thank you
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
This company is a scam
This company is a scam! I had to cancel my flight due to illness. I told wizz air and they filled a claim with chubb insurance as I had insurance with them. They did not send me any email so I didn't had there contact details. They contacted me after 6 months, asking for proof of illness. I had a diarrhoea from a food poison so I bought some meds from a pharmacy. I didn't thought of taking pictures of those. How can I show proof after 6 months. They didn't paid me nothing! Pure scam company. Whats the point of having a insurance! Wizz air is another shittt airlines!
1 April 2026
Unprompted review
Reply from Chubb (European Region)
Sorry to learn of your experience, please provide your contact details and we will reach out to you to discuss. The Chubb CX Team
Easy submitting the claim and effective…
Easy submitting the claim and effective communication
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Fast response in my claim
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Timely response
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Quick and simple!
The agent at Chubb assessed my claim in 2 days and the payout was in my bank account a few days after that! Very impressed with the speed of service.
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Excellent, responsive experience.
Prompt and efficient processing of my claim. Payment quickly expedited. Excellent experience.
25 February 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Sorry to hear of your experience, we will reach out to you to understand more. The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Good for customer need and very…
Good for customer need and very supportive feedback from customer service
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
CHUBB team was very helpful regarding…
CHUBB team was very helpful regarding my refund for delayed luggage. They helped me very fast. I got my money within 2 weeks.
25 March 2026
Reply from Chubb (European Region)
Thank you for taking the time to leave a review! We're really happy to hear you had a positive experience! The Chubb CX Team
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