Chrono24 Reviews 

They seamlessly facilitate the buying and selling of watches. The whole process is streamlined and easy.

From the moment I made the purchase all the way to receiving my watch at home, everything went smooth.
I recommend it.

Really positive experience with this platform. Rasy to use, shop, communicate, and feel there is a safe transaction taking place.

The seller was very responsive. They answered all of our questions quickly and provided additional photos, video, and documentation. Chrono24’s standard 14 day escrow service gave us plenty of time to unpack the watch and take it to a local dealer to look at it so we felt confident. We are very pleased the whole transaction.
And the watch is gorgeous!

It’s always a great experience purchasing through Chrono24. Very smooth process. I keep getting updates regarding my purchase and the item gets delivered on time. No issues. I am very happy with my watch!!! Thank you! Definitely getting another one soon.

Shipping was fast, watch came in great condition and packaging.

Was a fantastic experience from start to finish, watch was independently verified.

The application and the reseller were a perfect buying experience

Since this was our first experience with you I would rate it as an excellent one.

Watch was in an excellent condition as mentioned on your site.

Fast delivery and nice packing.

Thanks

Safe purchase, the seller was reliable and shipped the watch very fast. The watch arrived with its guarantee and certificates

Quickest delivery although it was the customs here in my country that delayed my actual time with the watch.
They have a great selection.

Shipping is fast, and the product quality is good.

Maybe it should be three stars . i find it more and more companies going with AI instead of having a human on the other end of the conversation this quick chat interactions feel so impersonal ,and am refusing to use it more and more.

Review / Public Post
Title: Chrono24 & East Coast Jewelry ($8,700 Nightmare): 4 Months, $0 Accountability, Zero Watch.
When you spend $8,700 on a high-end timepiece like a Roger Dubuis Easy Diver (Order # TC-11684769), you expect standard luxury service and basic customer protection. Instead, Chrono24 and their professional dealer, East Coast Jewelry (ECJ), have turned a luxury purchase into a four-month nightmare.
I previously bought a Roger Dubuis in Dallas that ran like a tank, which is why I introduced my friend to the brand and guided her to purchase this $8,700 timepiece for me via Chrono24. Within months, the watch stopped working entirely.
We followed standard procedure and returned the watch via FedEx Express (Tracking # 381028316311) on May 4th. Since then? Endless stalling:
June 22: Chrono24/ECJ claimed the watch was "sent to Roger Dubuis" and asked us to wait for an estimate.
August 2: We reached out for an update after over 4 weeks of silence.
Present: We are approaching the 4th month of continuous excuses, silence, and zero resolution.
My watch has spent more time sitting in the hands of Chrono24 and East Coast Jewelry than it has on my wrist. It is completely unacceptable that high-value customers spending thousands of dollars are subjected to this level of customer support.
To Chrono24: Your buyer protection platforms are judged by how you handle disputes when things go wrong, not when taking our money. The internet doesn't forget, and all communications, tracking receipts, and order confirmations are fully documented.
I demand an immediate resolution, a firm timeline, or a full refund.

Reliable, attentive, smooth negotiation, and transaction. A+

Seamless and easy to use.