chopstixnoodles.co.uk Reviews 

216
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently enjoy the wide variety of tasty food options and appreciate the welcoming, friendly staff members across multiple restaurant locations. Many patrons find the meals satisfying, noting that the overall dining atmosphere and quick service create a pleasant visit. Some people were dissatisfied with the quality of certain dishes, mentioning instances of dry textures, cold food, and inconsistent preparation. Additionally, visitors occasionally encountered slow service, long waiting times, and unhelpful staff members during busy periods. Others also pointed out problems regarding incorrect orders, missing items, and disappointing changes to menu ingredients.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in customer experiences. While... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a high level of disagreement.... See more

Staff

Reviewers highlight ambiguous aspects of staff, reporting a sharp divide in their experiences. While many... See more

Service

Consumers find service to be ambiguous, with highly mixed and contrasting experiences reported across... See more

Location

Reviewers share mixed feedback regarding different locations, with experiences varying significantly from one... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do like the taste however just recently the guy at the counter was cleaning with a mop in his hand; as soon as he saw me approaching he asked me what I'd like and then grabbed the box without washi... See more

Rated 3 out of 5 stars

I would suggest that they add pepper on their noodles because its one of the key ingredients of noodles and chicken. It will make a big difference 👍

Rated 3 out of 5 stars

The food was ok, a like cold, there was no spring rolls which were supposed to be with the meal. I rung up and they said not their problem, I contacted Deliveroo and they said not there problem. If it... See more

Rated 3 out of 5 stars

Food was quite nice however not great, the service was excellent and we were served by Lipika who was very friendly and kind! We visited the Newcastle Upon Tyne (High street) restaurant!


2.8

Average

TrustScore 3 out of 5

216 reviews

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2.8

All reviews

(216)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Great noodles

I wish I'd known about this place sooner. Very nicely flavoured noodles and great toppings at excellent value. The workers at Kilburn branch are super friendly and the atmosphere/interior is really nice too.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Quality and value

First visit definitely not my last. Food was terrific, fresh and tasty. Large box 3 toppings £8.35 good value recommend

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't bother,stay safe

Choked on a bone from some chicken and contacted Chopstix head office and also emailed them no reply they don't care I expected better from food I actually enjoy but have to be safe and would expect better customer service was in a group of five and now they have lost five customers and everyone else I can help understand that customer service is non existent.

6 January 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and how do they get away with being card only when cash is legal tender

Never use Chopstix before so at the counter I said sorry and asked for help the blonde girl with glasses 8pm 19.12.23
grunted at me then at the end of doing the food I tri d to pay with cash as I'd recently been robbed and was waiting on a new card for her then to just point at the card machine, I was explained what had happened and let me get my daughter for her to just say " do what you like" no manners obviously didn't want to be there and I won't be using you again and had dinner elsewhere McArthur Glen designer outlet Nottingham)
Terrible customer services!

19 December 2023
Unprompted review
Rated 1 out of 5 stars

I visited the Croydon branch today

I visited the Croydon branch today, the staff were so rude need a lesson in customer service they ignore you and when you ask a question about the food they just point and don’t answer your questions The food was so bland tasteless and very over cooked and over priced definitely food not made with love.
A member of staff was cleaning they jumped straight onto the counter a receipe for food poisoning if you ask me no one seemed to care about hygiene.
I definitely won’t be going back to spend my hard earned money.

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely beautiful food from the Merry Hill food court.

Absolutely beautiful food from the noodle bar in Merry Hill. It was my first time trying the food and I was served by a lovely lady called Mona. She was very helpful and explained all the dishes to me and how the boxes and choices worked. I wear hearing aids and she was very patient with me. We will be going back to the food court and to the Chopstix noodle bar.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

ChopStix Plymouth

Recently visited the ChopStix store in Plymouth - really impressed - the store was clean and the staff friendly and helpful. The food was tasty and well cooked - will definitely be returning!

4 November 2023
Unprompted review
Rated 2 out of 5 stars

Toppings size is too small

We ate at the Chopstix at Cribbs Causeway, Bristol. Food was yummy but portion size of the meat was not right. I went for the medium meal with 2 toppings, was given like 4 small pieces of chicken of the 2 toppings each. Dont think the price was justified.

29 October 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful service, unhygienic.

Stopped at Warwick services, only one staff member serving, took ages to get served then she saw fit to flick the overflowing noodles into the box with her hands! Demanded a new box and because I asked for a particular piece if caramel chicken the manager then said oh no that counts as 2 toppings.
Walked away, give staff customer service training, I should have been offered a free meal!

16 August 2023
Unprompted review
Rated 1 out of 5 stars

I worked here in the Peterborough store…

I worked here in the Peterborough store for barely a day. If you saw the filthy kitchen and black fryers.... you'd NEVER eat here again. When I mentioned my discust to the manager, they said the fryers get cleaned on a Friday.... Not sure how many Friday's ago that was????

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Incredible attitude

Incredible attitude! Just stopped off on a long journey from Liverpool to Hastings on my way home and greeted by the most amazing staff, the food could have tasted horrible (if didn’t, it was delicious) and I would still be writing an amazing review for Charlie and the team at Chopstix Welcone break Oxford! Thank you, outstanding service!

2 August 2023
Unprompted review

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