Choicequote Reviews 

526
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, often going the extra mile to explain details clearly and make processes smooth. People frequently highlight the exceptional service and customer support, noting the efficiency and ease of their overall experience. Many also appreciate receiving the best possible prices and deals, often beating previous quotes. However, some customers also noted instances of unhelpful or unclear communication from staff, with a few feeling that their queries were treated as a burden or not resolved directly. Some people mentioned receiving bad follow-up service or encountering advisors who seemed to lack clarity or the ability to assist effectively.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received competitive and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

Maddy Norris provided excellent customer service and answered all my questions articulately and concisely. She was outstanding in handling my query and resolved it; went the extra mile. She was polite... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(526)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

Massive thanks to Atif khan for all…


Massive thanks to Atif khan for all your help in setting up the Motor trade insurance 

Atif was very professional, polite, helpful and extremely knowledgeable.
Managed to answer all the questions that I had and nothing was too hard for him.
He explained every single detail that I wasn't familiar with and because of him I got a motor trade insurance

This is how all insurance companies should operate!!

I wood recommended to anyone to give them a call .

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Contacted general customer service…

Contacted general customer service email for commercial insurance and instead of pointing me in the right direction to have my queries handled, their TEAM LEADER simply said "not my team, cannot help you". Unbelievable.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

knowledgeable, helpful, polite and professional

Quoteline Direct assisted me again in arranging my taxi insurance policy, and their ongoing support was excellent.
A pleasure to work with, courteous, and extremely knowledgeable. This time, Shylank, the sales consultant for taxi/courier/fleet, guided me through the process of purchasing taxi fleet insurance with efficiency, expertise, and clarity. He also managed to add the drivers to the policy and assisted me with additional coverage, such as a breakdown policy for my vehicles.
It's wonderful to speak with a friendly person on the other end of the phone rather than an anonymous first contact over the computer!
I'm confident that Quoteline Direct delivered what I was looking for: a thorough understanding of our needs, trust, and a fair price based on the best policy available from their panel of insurers.
I will recommend this service to any taxi owner seeking reliable insurance at an affordable price.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Motor Trade Policy

Kia was extremely helpful and made the entire process easy to understand. He explained every aspect of the policy in a clear, concise way, ensuring I felt confident and well-informed throughout. Their friendly and professional approach made the experience smooth and reassuring.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Gallager and Axa best in the game!!

Made a mistake leaving Gallager at renewal time and going with Nash warren just to save £150. Nash warren who uses Granite do not insure 8 seaters, had to cancel (lost £200) and come back to Gallager, spoke to Aron and spent a good 30 mins. Gave me a very good price to. Now back with Gallager and Axa who are the best in the game! Happily can enjoy driving my 8 seater Landcrusier 👍

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and Competitive price

Excellent customer service and very competitive Price offered. Atif looked after my case. He was very thorough with my needs especially with me being new to Motor Trade and doing the policy for the first time, he knew exactly what I needed and went over the board to provide me with the support adhering to my needs and getting me a reasonable price as well. way better then competitors. Cant appreciate them enough. Highly Recommended .

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Kian is the best iv ever delt with…

Kian is the best iv ever delt with normally it is difficult to speak with customer service but this guy made my life much easier actually he likes listening to what a customer has to say and actually try and resolve any problems you may have as he's did with me

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from dean

If you wish to open a policy ask to speak to ‘Dean’ absolutely fantastic customer service explains everything properly and genuinely tries to help you. Amazing gentleman 10/10
This company should have more people like Dean.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service

Kian was polite, knowledgeable. He treated me with kindness and respect, he is a gentleman and a true asset to his company. Truly first class service, highly recommend

Martin R Watson

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Adam Anderson

Adam Anderson, what can I say he has been amazing since I started my small business, nothing was to much hastle, step by step guidance, professionalism and aftersales outstanding, should anyone need this services, please use Adam as you will no be disappointed, thanks Adam for all your help

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience speaking with…Mohammed Islam

I had a great experience speaking with Mohammed Islam today. He was incredibly professional, polite, and clear. He answered all my insurance questions efficiently, making a complex process feel simple and stress-free. Truly excellent customer service—highly recommended!

13 January 2026
Unprompted review

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