Choicequote Reviews 

528
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making complex processes easy to understand. The service provided is frequently highlighted as excellent, with many appreciating clear explanations and smooth, stress-free experiences, alongside efficient and dedicated customer service. However, some customers also noted issues with staff attitude and communication. Some reviewers were not happy with unhelpful or rude staff interactions, describing experiences where employees seemed burdened or unwilling to assist. A few people also mentioned problems with unclear communication and poor follow-up.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and clear... See more

Service

Customers had positive experiences with service, often highlighting the thoroughness and helpfulness of staff... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A massive thanks to Mohammed Islam for all your help in setting up the Motor trade insurance for my new business Mohammed was very professional, polite, helpful and extremely knowledgeab... See more

Rated 5 out of 5 stars

I was given this company No by a friend because it’s my 1st time getting my own insurance Spoke with a guy called Adam Anderson who was very professional and helped me through the whole process At... See more

Rated 5 out of 5 stars

A massive thanks to Arron Pownall for all your help in sorting out my insurance at a very stressful time you were very professional exceptionally helpful and did exactly what you said you could do. Br... See more

Rated 5 out of 5 stars

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you


Company details

  1. Money & Insurance

Information provided by various external sources

Specialists in car, taxi, haulage, motor trade, courier and motorbike insurance.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

528 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(528)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company is a scam been using my no…

This company is a scam been using my no claims bonus on and of personal and trade for 15 years plus no accidents no claims sent me 1 years trade back had 12 years no claims bonus where’s it gone don’t insure with this company just because I would not renew my policy with them because the price went up from last year

20 August 2025
Unprompted review
Rated 1 out of 5 stars

This company is best avoided

This company is best avoided , once you ask for a receipt they make excuses on how to cancel your policy, I’m beginning to think the entire company is a scam . Took out the policy months ago ,still no receipt or policy ,I was assured a hard copy would be sent by post with the receipt, nothing arrived, then once i contacted them nothing but manipulative lies

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Big thank-you to Helen O’Connor

Big thank-you to Helen O’Connor, who handled my query today, with the upmost professionalism. Helen was polite, helpful and extremely knowledgeable. Impressed to say the least. This is how all insurance companies should operate!!

28 August 2025
Unprompted review
Rated 5 out of 5 stars

Atif was excellent

Atif was excellent! Listened to my needs and gave me guidance and help in choosing the rite policy 👌 will definitely return when needed !

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

Absolutely fantastic service by Kyle. Was completely honest and got me the best possible price even beating my current insurers plus other quotes. I would highly recommend. And once again thank you

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Kyle Lloyd

Felt totally at ease with Kyle and he went above and beyond to accommodate my needs, I'm glad to be back with Gallagher insurance I missed the dedication and friendly approach from Kyle 💯 🤝🤝

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Kyle is a excellent consultant

Kyle is a excellent consultant, he takes him time and explain the entire process in plain simple English and you can ask him any types of questions without feeling silly as he understands we dont have the full knowledge of the industry as he does. He is a excellent consultant and i would recommend speaking to him if you need your trade insurance. I will be carrying out my future business with kyle

9 August 2025
Unprompted review
Rated 5 out of 5 stars

The patience and kindness of your…

The patience and kindness of your customer advisor Kian. Stayed on the line until everything was sorted out completely . Kind, thoughtful and considerate. Explained everything clearly. Best customer advisor I have spoken to

10 July 2025
Unprompted review

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