Choice Home Warranty Reviews 

The price, the promotional offers, the simplicity; but most importantly, having that one person that I can contact to discuss any issues regarding the contract and company performances.

Everything went well satisfied with the technician skill job well done

BME Services LLC great service.....

I have a broken water heater and they are sending a tech 3 days from now!!!! What do I do without hot water for 3 days. Once the tech comes how long will it be before someone comes and replaces my water heater??????

While Choice was settling the 11.8 Million Dollar lawsuit by the state of Arizona their service improved. That lawsuit settled in February, 2026 and their service and sleazy business practices returned to the same rip off outfit.
I have a garage door that needs repair. The claim was submitted 72 hours ago. Choice can not find a garage door company in the Reno, Nevada area that will work with them. WHY? I called two companies to see if they had any insight; They did. Choice has stiffed so may companies in this area that none of the companies are willing to work with them.
Meanwhile I have paid the service fee and can not get Choice to return calls or to pick up when I call or return the calls from their offshore answering service. This is a simple proposition: refund the service fee and I will make my own arrangements. Simple enough? It seems that Choice is so cash strapped that it can not even do that.
So it is back to business as usual for them--collect cash and deny service. Just like Arizona again.

My tech was just fine. I have issues with this company. My hot water heater was leaking. I reported the claim on a Saturday night so I under it was a weekend but to have a tech come out on a Wednesday is crazy. Am I to be without water until then? Did anyone call to see if I had running water? Then I am charged additional money $127 for an uncovered service. When I called the company they said it's because the tech had to make modifications. They could not explain what that meant. Fortunately I was on the phone with Choice when the tech arrived. He said "I don't need to make a modification. I just need to replace the know that's leaking. I'm done. Once this month is up, I'm outta here. It takes too long to get a technician. Saturday night until Wednesday is ridiculous for a hot water heater emergency. A phone call to ask if I had any running water would have been awesome.

Repair was scheduled the following day and the technician for refrigerator repair arrived promptly. He was very knowledgeable and thorough. Left the place spotless. We are very pleased with this service and the technician.

Elliott was very professional. He explained to me various offers and ways for me to save money. These days that is very important.

The tech was punctual and solved the problem in minutes. Very professional

Fast service, great repairman.

This come choice home warranty is absolutely the worse. I beg everyone to stop using them and it’s best to save your own money and fixed it your self because that’s exactly what you will be doing . I been with them for 10 years never had to use them and my air conditioner broke. I called numerous times to have someone come and fix the air conditioning because I had a dialysis machine in the home and its equipment that could not be in the heat. I kept calling them and calling them to have someone fix the ac after 6 days They finally told me that I can get my own repair person. I asked them numerous times if they would cover they said yes I would call and get authorization. I did everything they asked so I can get reimbursed I send them all the pictures and I don’t know how many emails and how many different people I spoke to on the phone letting them know that the pictures and the emails I sent were not going through or to a bogus email that they gave me I finally send pictures to a email and it went through so they were gonna authorize me $200 for a $1265 job. I called the manager and she said that’s what they pay really I’ve been paying you monthly for 10 years and you mean to tell me I’m paying you monthly. And I have to pay this bill and you’re only gonna give me 200. I begging you get out of choice home warranty. So bottom line you will paying for your own repair like I just did and suffered for 7 days of heat awful awful hoping it doesn’t affect the dialysis machine GET OUT AS FAST AS YOU CAN.

The young lady was super nice very knowledgeable about the changes in the program. We were previous customers in 2022 so she went over many of the new updates on how the program works in reference to the inefficiency of the Repair people that come to make repairs unsatisfactory

Matt Reyes was very informative and answered all of questions and concerns,

I was pleased with my service.

The setup for the claim was easy made via app. Thursday night to Monday had my appointment. The vendor had the appointment scheduled 12-2pm. They showed up on time and was professional. He could not see any issues but topped our freon was about 1 Lb low. System has been working fine since then.

The person sent was very knowledgeable and really searched to find the problem with the constant blockage of the toilets. Very professional and diligent in finding and solving the problem.

Did not fix issue. I have canceled my policy with you as a direct result of extremely poor service. 45 minute hold times when attempting to reach your staff. Have a 20 year old GE refrigerator that could never be covered by this policy due to pre-existing conditions. Of course there will be something pre-existing with a 20 year old unit!

When I filed a claim I told the person on the phone that it was an emergency because of my wife’ health. I told her to mark it as an emergency and it did not happen. I called the next day to get an update on the claim and all the lines were busy. I left a call back number and never received a call back. That was the second time on the second claim that I never received a call back. Also, the service on the A/C was scheduled for four days later which was unacceptable considering my wife’s health conditions. I got on the phone with the contractor and got the job done that day. Evidently Choice does not care about their customers other than getting their money. I will not renew coverage with Choice again.

Technician, David, was very helpful in going through the steps of work. Diagnosed the issue, and determined there was no power. Found the problem and corrected it. Done in a few minutes. Was polite and informative.