Choice Home Warranty Reviews 

Fred from Var Solutions LLC was awesome and knowledgeable. Punctual and professional

Every month an auto-payment is taken for coverage. Sadly when I used the coverage for a clogged spout, it was denied. I paid the $100 fee to the plumber. However Choice Warrany rejected my claim. Thankfully the Plumber was able to repair the problem while troubling shooting the issue.

Dan Cicero made a very fine representative for Choice and it was his polite and patient attitude that got me to resign up after I just cancelled three days ago, it was his email to me and his personality filled with great service and that’s everything!! Service is the name of the game period. He deserves praise. Thank you Dan. I will send you customers.

Absolutely horrible company. I haven't had hot water for over a month because they keep going back and forth with my claim. They made me find my own plumber, which I did, and pay a diagnostic fee but then wouldn't approve his cost to actually fix my water heater. So, they sent out their own tech and I had to pay another diagnostic fee to him. He also said I need a new hot water heater and then the company 'approved' that claim but sent me a bill for $432 in uncovered charges and is making me accept the additional charges before they'll fix my water heater. They've been dragging this out forever and make it so difficult to get anything accomplished and then don't even cover the costs. Absolutely scam of a company. And the customer service people you call are always so rude and DGAF about your issue.

Kurt did a good job explaining the warranty

Dude was real,slightly a smart ass,which is like cause thats how I myself rolls.thank you

I had high hopes for this company as they came highly recommended. I bought a 3 year plan for my rental property. First claim call was for my dryer that was underperforming. It was determined it could not be repaired. I was then told after many many calls maybe 5 total to find out next steps that I would receive a little over $300 total replace the dryer. The lowest end dryer is $500 plus dollars all the way up to $1200. How is that replacement?? So you know replacement at 50% of lowest replacement value on appliances. Very disappointed. Looking now for a better company.

Very responsive and very accommodating. The Technician they sent was on time, and extremely efficient with a pleasant personality.

We had a terrible experience with Choice Home Warranty, and I will never use them again.

Our AC went out, and it took days just to get someone out to assess the problem. When they finally sent a technician, the experience got even worse. The technician accidentally punctured the coil causing the refrigerant to drain out. When we confronted him about it, he apologized and admitted that he had caused the damage.

Even after Choice investigated, they refused to take responsibility and still wanted to charge us. It took them an entire month to make a decision, and when they finally did, they claimed our AC needed a completely new unit costing around $5,000.

At that point, we went on our own and hired an HVAC company. They came out, charged us $950 (including the refrigerant), and had our AC up and running the same day.

Because Choice took so long to resolve the situation, we were forced to stay in a hotel because our house reached 90 degrees inside and was simply not livable. We had to deal with the inconvenience and additional expense for an entire month.

This was an extremely frustrating and disappointing experience from beginning to end. I would never recommend Choice Home Warranty, and I will never use them again and you should not either!

Very good service technician

I requested services on my garage door. I put in the claim and was notified in less than 24 that service would be out in 24 hours. The workers came out and repaired the door and were done within an hour. My service call covered all repairs and saved me money.

Garage spring broke causing additional damage, which CHOICE refused to cover. This is not the first time CHOICE engages in such behavior(3-times), it is all smoke and mirrors with this company. Do yourself a favor and secure the services of a responsive and honest company as CHOICE will leverage small print to deny claims.

I purchased a whole home warranty from this company for my Florida home residence. During the coverage period, my HVAC system failed. I contacted Choice Home Warranty (HQ'd in New Jersey with a Florida only affiliate known as "Home Warranty Administrator of Florida") and requested service. Choice Home Warranty was unable to find a local HVAC service company on their own. The following day Choice Home Warranty offered their "reimbursement program" where I locate a local service, they assess the failure and contact Choice Home Warranty for approval to repair. "Service Star Cooling" sent a technician to my home, they determined the 12 year old furnace and compressor needed to be replaced. Service Star filed the claim for me and explained the details to Choice Home Warranty. However, they denied my claim. I disputed their denial. They would not honor my claim.

Work was done quickly and professionally.

My issues was fixed timely and very please with the work and how things went. Good job!!

The process claims process was easy and the technician came on time and did the repair. Thank you

Our reoresentative JUstin was very helpful and accomodating! Wonderful person to deal with.

My plumbing problem was resolved the very next day

I made my first claim since having this company for 2 ceiling fans. One would only run on low speed, second one quit running, the blades would try to turn but then make this awful grinding noise. That fan had only been up a year and was out of warranty. They put a hold om my, credit card, sent the technician out, he heard the noise, saw the other fan wobble really bad when you put it on med, or high speed. They released the hold on my credit card, and it took forever for the technician to get the information to them, no fault of his. They did not answer him when he called. They denied my claim and sent me an email about neglect, abuse, and not maintaining the fans. I filed a dispute, and when I finally got to talk to someone it was all about the service fee. I don't understand why they released the hold on my card when they are the ones that held everything up and still denied my claim. I want people to be aware this company is not a good company for what they advertise and tell you on the phone. Beware of what you purchase, because iy is not a true home warranty.