Choice Furniture Superstore Reviews 

15,264
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the furniture and the polite, professional delivery teams who ensure items are carefully set up. Consumers also appreciate the straightforward online ordering process, alongside clear and regular communication regarding delivery schedules and updates. Though some customers noted issues with delayed orders and considerably longer waiting times than initially advertised. A few people also mentioned frustrating difficulties receiving refunds or experiencing extended delays for their money back after cancelling purchases. Some reviewers additionally expressed disappointment regarding unexpected product flaws or items not meeting expectations.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that orders often arrive on time.... See more

Product

Consumers find product to be positive, highlighting the great quality and affordable prices of various items.... See more

Order

Customers had ambiguous experiences with order processes, reflecting significant disagreement in reviews.... See more

Quality

Clients share positive opinions on quality, highlighting that items are solidly built, well finished, and... See more

Service

Customers consistently note positive experiences with service, highlighting professional and efficient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very happy with our outdoor table we have just received. Delivery was excellent with an arranged date and a phone call when ten minutes away. Also the delivery men carried the heavy package round to o... See more

Rated 4 out of 5 stars

Online ordering was easy and communication was great with regular updates about delivery. It did take slightly longer than advised to arrive at their warehouse before they could deliver. But once it d... See more

Rated 5 out of 5 stars

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model. Deli... See more

Rated 5 out of 5 stars

Website was easy to use, great selection of items in stock, huge amount of choice. Item was an amazing price, as there was a sale & with free delivery. The sofa bed is really gorgeous, it looks fantas... See more


Company details

  1. Furniture Store
  2. Bed Shop
  3. Bedroom Furniture Store
  4. Blinds Shop
  5. Decoration and Interior Design Store
  6. Living Room Furniture Store

Information provided by various external sources

Choice Furniture Superstore is one of UK's fastest growing independent, family-run furniture retailer, offering high quality furniture & outstanding services to customers across UK. We have our own fleet of van's delivering nationwide to make sure your furniture reaches you in good condition without any transit damages.

Choice Furniture Superstore

Written by the company

inspired by you.
With over 17yrs experience in furniture retail we guarantee you 5 Star pre & post sales service. Customer satisfaction is very important to us and we don’t mind to go an extra mile to guarantee a very joyful shopping experience.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(15,264)

1,098 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful product and outstanding service

I ordered a beautiful antique gold easel to add to my collection of props for my balloon display business. The easel is absolutely stunning. It is exceptionally well made and has a good weight that will cope well with an outdoor display. It was priced competitively and the company, CFS, delivered an outstanding service. CFS demonstrated excellent communication and ensured my order was received on the very day they promised delivery. I highly recommend CFS and will look to return to buy more easels (in different colours) from them very soon!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Gold payton rug

Very happy with our rug. Delivered within an acceptable time. Good customer service that followed up to make sure we were happy with the product and delivery.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great communication via email

Great communication via email, they arranged delivery when it would be convenient for me.
Arrived on time with Fedex, great delivery company.
Product was as described, perfect for what we needed, would use again if needed to.

5 August 2026
Rated 4 out of 5 stars

CFS a great

CFS a great, the staff are fabulous being courteous and friendly. I reluctantly reduce to 4 star because their supplier took 6 weeks to sent correct door furniture.

3 August 2026
Unprompted review
Rated 4 out of 5 stars

Furniture was perfect

Furniture was perfect. Excellent condition and quality. Pleased with the Furniture. Just need to improve on delivery time scale. Took longer than it said to deliver.

4 August 2026
Rated 5 out of 5 stars

Love the marble table

I bought a marble table from this company and it was a fantastic purchase. The ordering was seamless and the delivery and installation were included. The table is really good quality marble and looks amazing. I highly recommend it.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a side table which took…

I ordered a side table which took longer to deliver than originally stated. But good communication with regular updates. Great table at a great price! Communication continued after the purchase to make sure everything was ok.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I bought a marble top dining table last…

I bought a marble top dining table last week, and it is beautiful. It fits my small dining space perfectly and seats four people comfortable. Assemble took less than 30 minutes, and the table looks even better in person than it did online. I am very happy with this purchase!"

30 July 2026
Unprompted review
Rated 5 out of 5 stars

The overall service from this company…

The overall service from this company was excellent, from buying my product, to delivery and keeping me informed at all times. Also after delivery checking to see if I was happy with my purchase
It does not get any better than this

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly seller

Very friendly seller , kept me up-to-date on my order, delivery men so friendly and was so helpful and offered to take it around the back garden for me , lovely item at a very good price, would highly recommend, IV purchased 2 items from them now at different months and on both times they have been wonderful, 😊

31 July 2026

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