Choice Furniture Superstore Reviews 

The customer service is brilliant. Products are delivered with care, and safety. P.S. the products from this company, look so pretty in real life!

Excellent service great communication very much appreciated thank you :)

Great experience. Very good communication and product arrived on time in perfect condition.

Nice experience, delivered on time as stated

Both the garden deer arrived on time with a call about 30min before arriving as promised. One of the boxes was damaged and the driver opened the box it up so we could check it was not damaged. This was reassuring as this not not been the case with a previous company. A huge bonus was that they were also both cheaper for the same product. At long last I now happily have my long awaited 70th birthday present. A great service Thankyou

I ordered a garden mirror from this company, I had already got 2 identical mirrors from a previous company that had discontinued the mirrors so when I found this Company had the mirror I wanted I was thrilled! The special delivery was great and the communication regarding the delivery was good. One reason I did not give five stars was because it took weeks for my order to arrive.

Ordered a dining table and paid 50% deposit in February. CFS said item would be delivered in May, then they said July. Table was not delivered in July as promised. I asked for my deposit to be refunded. They said no problem, but would take 3 weeks (was confirmed by email). 3 weeks later I had not received my money back. I called them again and to my surprise they said CFS went into liquidation. They said it is possible to get my money back but would take an additional 21 business days. Is this a joke? I would not trust buy anything from them. I have got my credit card provider involved.

Great communication from Choice Furniture, even confirming (with a phone call) a convenient time for delivery. Very happy with quality of product and is just as described. Thank you

I bought a fluted coffee table from Choice Furniture. Such a pleasure from run of the mill tables. It is absolutely beautiful. Even I, an elderly person could assemble. Delivery was on time, with a most polite driver too. I asked for further literature on their fluted range with the view of buying more.

Good range of products on the website.
Had the chairs I wanted at the most competitive price I could find.
Good communication prior to delivery, able to choose delivery day to suit me.
All in all very satisfied and would shop with them again.

Really great service, loved my furniture. Easy to deal with and delivery was great ⭐️

3 orders for my mother all cam ad expected an item was out of stock I received a refund and found an alternate good quality items one set did not have fitting instructions but to be fair I asked for a copy and the got them directly from the manufacturer and emailed them over so this shows that there customer service is good thank you

Very good quality chest and communication of delivery was very good. Will definitely use this company again .

Ordered bench and was informed immediately that it was ordered. When it was despatched. Asked when it would be convenient for me to receive it. Arrived, well packaged, so easy to assemble. Two nuts to tighten. Looks lovely, and at a great price. In a garden centre near me for a lot more. Fantastic service and value.

This is my second review of CFS. My previous review was truthful and based entirely on my experience, yet it was repeatedly flagged by CFS in an attempt to have it removed from Trustpilot. Interestingly, I also received an email from CFS stating:

> "We also noticed your recent Trustpilot review. We completely respect your feedback and understand why you felt disappointed. If, once your refund has been processed, you feel that we have resolved the matter satisfactorily, we would be very grateful if you would consider removing your review, as it has a significant impact on our business."

Reviews don't damage businesses—poor products and poor customer service do.

On 6 July 2026, I spent almost £190 on an Ergo wooden table after saving specifically for it. We already had chairs, so this was meant to complete our garden ready for the summer.

As soon as I assembled the table, it became obvious the workmanship was extremely poor. I photographed all of the defects and emailed CFS, asking either for a partial refund so I could repair it myself or a full refund so I could buy elsewhere. I was told the supplier would respond within three days. After waiting five days, I was informed a replacement would be sent and that it would arrive in "pristine condition."

Unfortunately, I then had to wait until 29 July—more than three weeks after placing my order—for the replacement.

When it finally arrived, I was shocked. The quality was so poor that I didn't even attempt to assemble it. It was, in my opinion, even worse than the first table. I have numerous photographs showing the defects.

At that point, I requested a full refund immediately. By then CFS had already had my money for weeks, and I still had no usable table or funds to buy one elsewhere.

After several more days, CFS informed me that collection had been arranged for 4 August and that my refund would be processed within 3–5 working days after collection.

My wife rearranged her day and waited at home for the collection. The collection team didn't arrive until around 5:20pm, meaning she had effectively spent the entire day waiting. I had also contacted CFS earlier because no one could confirm whether the collection was actually taking place.

Ironically, during that phone call I was again offered the partial refund that I had originally requested three weeks earlier, despite that option no longer being acceptable after everything that had happened.

When the collection team finally arrived, my doorbell camera recorded them throwing the table into the back of the van. I sent the footage to CFS. Following this, I received confirmation that my refund would be processed—but this time I was told it would take **5–7 working days**, rather than the **3–5 working days** previously quoted.

As I write this review, it has been exactly one month since I placed my order. I have no table, no refund yet, and no money available to buy one elsewhere. By the time the refund arrives, CFS will have held my money for approximately five weeks, while I have had nothing of value in return and have missed much of the summer I bought the table for.

Throughout this experience I have kept photographs, emails, doorbell footage and records of my communications.

I have contacted Trading Standards regarding this matter and have also raised concerns with the Advertising Standards Authority regarding what I believe to be misleading product descriptions. I am also considering pursuing the matter through the Small Claims Court for the losses and inconvenience I have experienced.

Based entirely on my own experience, I cannot recommend CFS. What should have been a straightforward purchase turned into a month-long ordeal involving two defective products, repeated delays, poor communication, missed collections and an outstanding refund. As I post this, Trustpilot have contacted me stating again there is nothing wrong with my initial review so it should go back up. More importantly I have had a reply from trading standards which is very, very informative. I am just waiting for ASA and I will enquire about a case.

Your rights:
Under the Consumer Rights Act 2015, any goods provided by a trader to a consumer should be of satisfactory quality, which means they should be free from fault, last a reasonable amount of time, do what they’re designed to do, and be safe.

FAO CFS reply...DO NOT CALL ME A LIAR, I can back everything up. Unfortunately I cannot upload the pics on trustpilot that I sent you but if I could, your reply would be blown from the water. Please do not make out you are doing me a favour by organising a refund, you do not have a choice! You are not at a loss, I am. 5 weeks of wasted summer due to you. And if you do not have issues with the supplier, how come their reviews are so bad...you are all liars!

I’m very impressed with this Company. Ordering was easy via the web site. I wanted to match another piece of furniture. A simple search of their web site identified the manufacturer and model.
Delivery was organised and almost daily up dates ensured I was kept informed. A delivery date was offered and agreed. On the delivery day I received a phone call and text ie to alert me that delivery “ would be in 45 mins”
I would recommend this Company and definitely use this Company again.

Fantastic company to deal with. I was initially really worried as I read some of the 1 star reviews, but then decided to take a chance and purchase the table I wanted. I am so so glad I did, as they could not be more professional in every sense. They communicated with me at every step of the way so I knew exactly what was happening to my order. Even the delivery guy was really polite and friendly. I will definitely buy from them again and can not recommend them highly enough.

The ordering was easy, though delivery was a bit longer than we hoped. That said, they called us an hour before landing and were on time. The guys were helpful in carrying the item to the destination room and the product itself is fine. A courtesy call the day after was good too, so all in all very good service - would use again.

The table & chairs are great, no issues with that but I ordered them as the website said in stock & delivery within 5-10 days. Clearly they were not in stock as I kept getting emails telling me when they expected to receive them in their warehouse. Delivery was much longer than 10 days. Would recommend checking with them before purchasing if you need items within a timescale.

I ordered a beautiful antique gold easel to add to my collection of props for my balloon display business. The easel is absolutely stunning. It is exceptionally well made and has a good weight that will cope well with an outdoor display. It was priced competitively and the company, CFS, delivered an outstanding service. CFS demonstrated excellent communication and ensured my order was received on the very day they promised delivery. I highly recommend CFS and will look to return to buy more easels (in different colours) from them very soon!