Chilli Tech Reviews 

You can tell a lot about a company when something goes wrong and today I experienced what can only be described as exceptional levels of customer service. My device - which for the record is awesome, stopped allowing me to switch in between functions. To put this into context I commute in all weathers and only tend to take the lights off for charging, so no major surprise that things went wrong. I thought I would contact Chilli Tech to see what could be done and although the device was out of warranty (3 years) Chilli arranged to supply a severely discounted replacement. Totally unexpected although very (very) much appreciated. Awesome!! Would recommend these devices to anybody looking for an affordable light that compares favourably with the more expensive brands.

Bullet cams have phenominal battery life. Excellent customer service - no fuss replacement of (clumsily) broken bullet cam.

no courtesy to respond to 3 separate messages over a 1 month period. Don't buy from someone who has zero customer service

I like Chilli tech as a company. They were personal and helpful regarding an issue with a camera's web connectivity.
They are more corner shop than supermarket by which I mean they appear more friendly and, well, interested in their service. Don't expect slick automated email resposes to orders made or issues raised but do expect your messages to be read, understood and responded to in a helpful and engaging manner.

Really disappointed with the customer service and product quality. I web messaged twice and emailed twice, now over a week later no response what so ever. I ordered the basic cam which was the only one that came up as waterproof when you apply the filter on the website. Using it for windsurfing there is a significant amount of lens flair and the colours are completely washed out. I messaged and emailed asking if I could upgrade to their top end model and also wanted confirmation that it is waterproof. I’ve had no response. Last email to them re-stating my request and my concern that the 30 days return policy was expiring.
Still no response. Such a shame.
UPDATE: 2 Weeks later and still no acknowledgment of my correspondence.
UPDATE: received email on 20/11/23 saying that my email had gone into spam. Strange considering I replied to their original message where I paid for expedited delivery and that did not happen. However they did refund the extra cost. This still does not explain why I never received a response from them via either their web portal or direct email. And questions raised about the upgrade model have still not been answered.

Had the solder fail on the usb charging port, ending up with the port disconnected from the rest of the camera. Got in contact with them via email and within a day they wanted me to send it out to them for inspection, and within a week I had it repaired/replaced.

I bought my camera (mkII) for my cycling helmet maybe 6 years ago, was so impressed by the build quality I bought another one a week later for my dad.

Reliable, sturdy, easy to use, fit and clean the footage is incredible. Completely waterproof and having been accidentally knocked and whacked a few times over the years withstands general daily mishaps with no concern thanks to the casing.

No bulky fixings required that make you look like a google car with a camera antenna and lightweight so non noticeable.

I have a Smith helmet that doesn’t have the usual air vents on the top so the fixing is an absolute life saver.

Just purchased the 4K bullet as I’ve decided to use my original as a rear camera as I genuinely have given up waiting for a fault/excuse to upgrade.

Service has always been spot on and I can’t wait for my next gen version, if you are spending time looking for safety and recording tech, stop searching now.

Having had supposed industry leader cameralight combos where the fittings broke within a few months (££££ to replace) I still had my Bullet going strong no matter what I threw at it.

This is the only solution to riding and recording, whatever the budget, is this one, trust me.

Had my camera for two years during which time I’ve had a couple of technical issues. Always been sorted promptly and to my satisfaction. Recently had an issue and even though the camera was well out of warranty the company replied to my email, requested I send it back for them to look at and are now sending me a replacement. They’re obviously under no statutory obligation and it’s purely a gesture of goodwill. Great customer service. Above and beyond. It’s service like this that grows a company.

I bought one of their new cameras to replace the one i had from them before. This was an upgraded version (they had found a better model). I am extremely pleased with this camera, and also with the video instructions for use. I had a small issue, but Paul at Chilli-tech perservered and found the solution for me. I would not hesitate to buy from here again

Great customer service. Had issue with bullet cam - files had disappeared and wasn't recording. Contacted via messenger for technical help. Prompt reply. Helpful advice given and issue resolved. Thanks Paul for all your help.

Very impressed with the service and the camera. Am thinking already tha I may upgrade to the new wi-fi camera and give my pre-loved to my wife.

Thanks.

Customer services are non existent. I have called the number on the web page to be told they do everything on line. I have since left 2 contact forms 3 days apart, still nothing, also left a Facebook messanger message and still nothing. I just want to know where my order is. Sooooo frustrating

As for the response, within 24hrs usually meens 24 hours or less not over 48. If it takes over a week to pack your items maybe you should explain this on your web page. Also helps if you put a phone number on your website as a meens of contact it is answered and not a message stating contact us on Facebook. Also your terms and conditions need updating as they state you have a delivery page, which you don't.
Maybe if you informed people you were busy we wouldn't have to guess!!!!

And if 99% are a lovely bunch why do you have 28% of your reviews as 3 stars or less? Not that good are you?

Have a nice day.

I have ordered 4 cameras in total. They are a friendly and helpful company with excellent customer service !!

I just bought the helmet light, it’s a really great bit of kit. Beautifully made, lightweight and simple to use. Came with two attachments, one for use with a helmet, one to use it as a head torch.
Customer service a pleasure to deal with.

This is a really well made and spec-ed camera at a great price. In addition, they give the best service and backup I have ever experienced. All power to you Chilli Tech.

AC went out with two small grandkids in the house. Made a call to Chill Tech, within a small amount a tech arrived and had the unit running with cool air again. These guys were a life saver!

*Update* - Never did hear back from Chilli.
Mounting bracket for the helmet light broke last week. Ordered a pack of 3 replacements on the website. Order got cancelled a week later saying no longer available, but they're still on the website. So now my headlight (which still has the dimming issue) is completely useless as I can't mount it to my helmet anyway.

Original review - I cannot recommend using Chilli tech currently. Owner refuses to address actual faults with his products and blocks customers on FB for seeking responses.

I will start by saying that I have purchased multiple products from Chilli and generally speaking have been happy with them, however the customer service from Paul (owner) is extremely hot and cold. Fantastic, responsive and helpful when it's a simple thing, completely unresponsive and ignores you when theres a genuine issue that isn't so simple to address.

I have the 2400 lumen front light with 4cell battery, an 800 lumen cree capsule headlight and an 1100 lumen pro capsule headlight. The build quality for the price is great and form factor too.
When first purchased I accidentally lost the rubber button to the front light handlebar remote, after a quick message Paul promptly sent a new button in the post free of charge, brilliant!
A short time later they released a stem mount for the light and I contacted them to find out when it would be available and purchase. Again Paul was responsive and open and as soon as they were available a purchase was made and sent promptly. 2 for 2 brilliant so far.
After good products and good experiences so far I was more than happy to keep using Chilli and recommended them to everyone I rode with. So naturally as soon as the Pro capsule light was released I upgraded to get that higher power headlight for night riding (I purchased two, one for a friend).
I made this purchase in October 2022.

When the lights arrived one of them was missing it's battery! Paul replied quickly again, apologised and got it in the post the same day without question. 3 for 3 with fantastic service so far.
These were all very easy situations to resolve however and sadly this is where the good ends.

After a few uses I noticed that the new Pro capsule headlight was not working correctly. Advertised as 3hrs run time on the upgraded battery at 1100 lumens sounded perfect, however the light does not stay at 1100 lumens. After turning it on the light slowly dims down to around 800 lumens in a matter of minutes, rendering it no more powerful than its weaker predecessor. I thought perhaps it was just my eyes becoming accustomed, so I repeatedly tested turning it off and on again and it instantly gets brighter only to then dim again.
Faulty single unit perhaps? I discussed this with my friend who has the other light, his does exactly the same thing!

So I contact Paul at Chilli explaining the issue and... Radio silence. Not so much as a reply of acknowledgment. So I chase it up again a short while later, still no reply.
At this point I took to the comments on FB adds for the Pro capsule from the page, raising the dimming issue. It's here I also noticed a few other comments from other users having exactly the same problem and getting exactly the same customer service (none that is)

It was around this time that I was simply blocked from the Facebook page!! So I can no longer even see it and the only way to contact would be by email which will no doubt be ignored.

So clearly there is a common fault with the light and it is not providing the performance advertised, and as its not an easy thing for Chilli tech to address they just flat out ignore and refuse to acknowledge it.

Its a real shame, because I genuinely like the products and would love to keep supporting Chilli. The build quality is fantastic, the value for money is fantastic and the form factor of the MTB helmet lights is (I would say) market leading.
But until the problem with the Pro capsule light is addressed and the owner Paul learns how to handle less straightforward customer service situations, I cannot recommend them.
If you have a genuine problem with a product that isn't an easy fix, you may well be left high and dry.

@Paul from Chilli tech. If you feel like you actually want to address this now and stand by your products, unblock me and let's actually talk.

Having previously purchased one of the first bullet cameras at least 5 years ago, it’s still working and keeping me safe on my bike( cycle) I have also purchased a couple of years ago a runners headtorch which has been excellent, and still holds its charge and long life battery. Paul has always responded to requests, information so customer service is very good.
So! When the updated version of the bullet camera came up, it seemed the right time to purchase😊
I am on the mailing list and responded to the advert and ordered, very easy, and got a good deal, Even better recurved another email, advising if I order today I could get it for another £10 cheaper !! Doh! Had already ordered, emailed Paul, return email said he would provide me a refund for the extra I paid.
Always had good customer service from Chilli Tech. And would highly recommend ( I am not related, not a personal friend and do not work for the company )
IB, Burnham on Sea

So the reason for buying the camera was to insure me against dangerous drivers. The one time i needed it it didnt work....arrrrrrr the camera obviously ran out of battery life...... My grumble is there is no way to tell how much life the battery has so it must have died half way round my ride and missed the vital part where i was knocked of my bike by a car

If you can’t buy local, support a British co. The cameras do exactly what they are intended for, and are supplied with a well conceived package of components. They have a premium CNC quality feel. Communication is personal and feels like they genuinely care about their customers. Thanks for what you do.