Cheshire Cheese Company Reviews 

1,524
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of delicious cheeses and beautifully presented gift hampers that consistently arrive promptly and in top condition. Many people find the website very user-friendly, making the entire ordering process smooth and hassle-free whether shopping for special occasions or treating themselves. Some reviewers were not happy with delivery delays, uncommunicative customer service, and missing tracking details that caused significant frustration during the busy Christmas season. Additionally, a few consumers reported receiving incomplete packages, damaged boxes, or occasional quality problems with specific food items. Others noted that they struggled to get timely replies when attempting to resolve these issues.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the sensational cheeses... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is simple to navigate and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious flavors, creamy... See more

Service

Reviewers mention positive feedback about service, highlighting the fast delivery, nice packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the option to personalise the options in the hamper. Didn't receive a confirmation email for the order (not in spam either) so spent a few weeks worrying the order wouldnt arrive ... but thankfu... See more

Rated 4 out of 5 stars

Prompt delivery, well presented. Disappointed that unfortunately, one of the boxes was broken inside the packaging which was intact. Managed to repair with glue as it was to be a Christmas gift. Perha... See more

Rated 5 out of 5 stars

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely bo... See more

Rated 5 out of 5 stars

Lovely range of products. Whether purchasing as a treat for yourself or a gift for others you'll find something that's just right. The cheeses are sensational and all the accompaniments are pretty goo... See more


Company details

  1. Cheese Shop

Written by the company

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us directly before posting a review.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,524)

588 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor delivery and Customer service

Ordered for father's day and didn't receive tracking until after the first attempted delivery. Stayed in just in case but had to leave for a pre-booked meal. Once received chocolate had melted, cheese was sweaty only thing that survived was the wine. As it was for my grandad of 80 didn't want to risk it. Contacted customer service to no reply. Poor.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Superb

Quick delivery, good value for money and nicely presented

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Father's Day gift

Ordered for Father's Day on the 17th and was with me the very next day. Very fast service, nicely packaged and everything was kept in a cool temperature with an ice pack. Will definitely order from here again in the future

17 June 2026
Unprompted review
Rated 5 out of 5 stars

The smoked leister cheese is amazing

The smoked leister cheese is amazing, we had the onion crackers with the chilli jam as a fathers day gift, the 3 together were incredible, the jam really brought the creamyness of the cheese. It melts in the mouth, even non cheese lovers have tried and enjoyed it 10/10 wpuld buy again

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Thanks for the order

Thanks for the order. I bought it for a friend who was very pleased with it. The order arrived earlier than expected, which is not a bad thing.
It was very well packaged as well.
I would definitely order it again.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

2 seperate hampers bought…because they are that good!

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely box. The 2nd hamper had matching cheese and crackers which was both fun and complimented each other. Highly recommend. Delivery was quick even around Fathers Day.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

If Carlsberg did cheese...

I bought some gift vouchers for my Father. Easy process and he was very happy with the gift. He is very much looking forward to receiving his cheese...I must say I'm rather envious and will be getting some ordered for myself soon too!

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Just Awful

I placed an order over a week ago with stated delivery for 3 days after, I received a confirmation which stated I would receive confirmation from royal mail when they had received my parcel. I have not received this parcel. It is now 7 days past the due delivery date I have contact the company numerous times and had no response but they have taken the payment. Awful customer service.

21 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look