Cheshire Cheese Company Reviews 

1,524
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 624 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of delicious cheeses and beautifully presented gift hampers that consistently arrive promptly and in top condition. Many people find the website very user-friendly, making the entire ordering process smooth and hassle-free whether shopping for special occasions or treating themselves. Some reviewers were not happy with delivery delays, uncommunicative customer service, and missing tracking details that caused significant frustration during the busy Christmas season. Additionally, a few consumers reported receiving incomplete packages, damaged boxes, or occasional quality problems with specific food items. Others noted that they struggled to get timely replies when attempting to resolve these issues.

What people talk about most

Product

People report overwhelmingly positive experiences with product offerings, praising the sensational cheeses... See more

Delivery service

Customers had positive experiences with the delivery service, frequently highlighting fast shipping times and... See more

Order

Reviewers highlight positive aspects of order, frequently noting that the website is simple to navigate and... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious flavors, creamy... See more

Service

Reviewers mention positive feedback about service, highlighting the fast delivery, nice packaging, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the option to personalise the options in the hamper. Didn't receive a confirmation email for the order (not in spam either) so spent a few weeks worrying the order wouldnt arrive ... but thankfu... See more

Rated 4 out of 5 stars

Prompt delivery, well presented. Disappointed that unfortunately, one of the boxes was broken inside the packaging which was intact. Managed to repair with glue as it was to be a Christmas gift. Perha... See more

Rated 5 out of 5 stars

I ordered a hamper for my brother in law as a get well gift as he'd seen the hamper I bought for my father in law at christmas. The cheese, crackers and jams were beautifully displayed in a lovely bo... See more

Rated 5 out of 5 stars

Lovely range of products. Whether purchasing as a treat for yourself or a gift for others you'll find something that's just right. The cheeses are sensational and all the accompaniments are pretty goo... See more


Company details

  1. Cheese Shop

Written by the company

Cheshire Cheese Company has carefully produced a fantastic range of contemporary Cheeses for everyone to enjoy. Our quality of products, gifts and service is exceptionally high and important to us to maintain. If you have any issues please contact us directly before posting a review.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,524)

588 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Easy to use & good choice of products. Item was ordered as a birthday gift. They loved the gift, but not eaten as yet. Arrived within the time given & person said it was well packed & had ice packs in to keep it fresh. Only thing I could suggest is for delivery have a box for putting when delivering please knock on the door. As Royal Mail hadn't knocked & it was left on the step in the pouring rain. Fortunately no damage. The person it was for is an elderly person.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Birthday Gift

Easy to order, delivered on time. Great quality for cheeses, biscuits and chutneys. Good value for money. Would use company again.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a hamper from them via Amazon

Ordered a hamper from them via Amazon, giving them plenty of notice (it was for a relative's 80th birthday). Seems like the Post Offiec may have lost it; these things happen, but despite trying to contact Cheshire Cheese Company by email, phone, website contact form, through Amazon etc over several days, we have heard nothing from them.

DO NOT USE THEM!!!!!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

The products are great and well…

The products are great and well presented, only thing i would say as a down side is from the day of ordering, you don't hear anything from the cheese company re updates on delivery at all, the parcel just turns up, and if its an hot day your cheese could be left out and could start to melt. some tracking via email would be helpful.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous, Delicious cheeses

Fabulous, delicious cheese.
I have ordered a few times and never been disappointed. From ordering single cheeses to delightful gift sets you really can’t go wrong.
Quick dispatch and delivery and always well packaged to ensure the safe delivery of cheeses.
Will definitely be ordering again in the future, love, love 🧀

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my first purchase

Really happy with my first purchase , Lots of lovely flavours. The pesto is fab on Italian rolls with fresh tomato and black pepper .

Service was fast

1 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Helen,

Thank you for your lovely review. We’re so pleased to hear you enjoyed your first purchase and that the pesto has been such a hit already.

Your Italian roll combination sounds absolutely delicious!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Why I keep buying from the Cheshire Cheese Company.

I have been buying from the Cheshire Cheese Company for many years and I keep going back to them, because I really enjoy their cheeses. I have never been disappointed!

My most recent purchase included truckles of both Black Bob and Old Hag: my favourites!

14 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Gareth,

Thank you for your continued support over the years. We’re delighted to hear you keep coming back to us and that Black Bob and Old Hag remain your favourites.

It means a lot to know you’ve never been disappointed with our cheeses.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Great selection of tasty cheeses…

Great selection of tasty cheeses including our fave Reserva - Caramelised Onion & Rioja Cheddar and a bonus to get a free Pesto variety to try. Some saved and some devoured immediately.

9 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Graham,

Thank you for your fantastic review. We’re delighted to hear you enjoyed the selection of cheeses, especially the Reserva Caramelised Onion & Rioja Cheddar.

We hope you also enjoyed trying the free pesto variety - it’s always nice discovering a new favourite!

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

First time buyer

The cheese arrived within a few days. Very well packaged and so far all the cheeses I've tasted have been extremely nice

18 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Colin,

Thank you for your lovely review. We’re pleased to hear your order arrived quickly and was well packaged.

It’s wonderful to know you’ve been enjoying the cheeses so far, and we hope there are many more favourites still to discover.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Prompt delivery and great products

15 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Glenda,

Thank you for your lovely feedback. We’re really pleased to hear you were happy with the prompt delivery and enjoyed our products.

We truly appreciate your support.

Kind regards,
The Cheshire Cheese Company

Rated 5 out of 5 stars

Producing great cheese

Producing great cheese, such a very good choice to choose from.

6 May 2026
Unprompted review
Cheshire Cheese Company logo

Reply from Cheshire Cheese Company

Hi Julia,

Thank you for your lovely review. We’re delighted to hear you enjoy both the quality of our cheeses and the wide range we offer.

We really appreciate your support and kind words.

Kind regards,
The Cheshire Cheese Company

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