Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
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The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
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Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
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Reply from ChefOnline.co.uk
Dear Philip,
Thank you for your feedback! We’re delighted to hear you enjoyed the food and that it arrived on time. We look forward to serving you again soon.
I put in my order at 4 p.m
I put in my order at 4 p.m. on New Year's Eve for a 6:35 pick-up, but ended up waiting until 8 p.m. to receive the food. It was quite chaotic.
5 January 2026
Unprompted review
Reply from ChefOnline.co.uk
Dear Dhoal Vonk,
Thank you for sharing your feedback. We sincerely apologise for the delay and inconvenience you experienced with your New Year’s Eve order. Although busy periods can be challenging, this should not have affected your experience.
We truly appreciate your patience, and your feedback has been shared with the relevant restaurant to help improve their service during peak times.
This is more about the restaurant food…
This is more about the restaurant food quality than the agents that I ordered through. Food from Moonlight Tandoori is always good & delivered quickly. We have been using them for years for those reasons.
1 March 2025
Reply from ChefOnline.co.uk
Dear Steve Morris,
Thank you for your wonderful feedback! We’re delighted to hear that you consistently enjoy the food quality and quick delivery from Moonlight Tandoori. Your loyalty over the years truly means a lot to us, and we look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Humza,
Thank you for taking the time to share your feedback with us.
We’re sorry for the confusion caused regarding the delivery service for this restaurant. As an online ordering platform, we act as a medium between customers and our partner restaurants, and delivery availability is managed directly by the restaurant.
We have contacted the restaurant to review the matter and clarify their current delivery status. Once we receive their feedback, we will update you by email accordingly.
Thank you for your patience and understanding.
Great food and delivery
3 January 2026
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear you enjoyed both the food and the delivery service. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Jon ,
Thank you for your feedback. We’re sorry to hear that the food arrived lukewarm and was disappointing.
As an online ordering platform, we act as a medium between customers and restaurants. Food quality and temperature are handled directly by the restaurant, but we will share your comments with them for review.
Thank you for bringing this to our attention
The food was fantastic as always and…
The food was fantastic as always and was delivered fairly quickly, but I ordered lamb tikka Pathia but got chicken.
3 January 2026
Reply from ChefOnline.co.uk
Dear Sean,
Thank you for your feedback. We’re really pleased to hear you enjoyed the food and that it arrived quickly. We’re sorry about the mix-up with your order and have shared this with our partner restaurant so they can look into it and prevent it from happening again.
We appreciate you bringing this to our attention and hope to serve you again soon.
Ordering though chef on line was…
Ordering though chef on line was straight forward from start to finish.
3 January 2026
Reply from ChefOnline.co.uk
Dear Paul,
Thank you for your great feedback! We’re delighted to hear that you found the ordering process with ChefOnline smooth and easy from start to finish. We look forward to serving you again very soon.
Reply from ChefOnline.co.uk
Dear Mhari Fox,
Thank you for the excellent feedback! We’re pleased to know you found the system efficient, simple to use, and completely hassle-free.
Your support is much appreciated, and we look forward to serving you again soon.
Always lovely food at Indian Moments
Always lovely food at Indian Moments, Harlow. I eat in more often than takeaways, but the chefs definitely know what they're doing.
31 December 2025
Reply from ChefOnline.co.uk
Dear David,
Thank you for your wonderful review! We’re delighted to hear you always enjoy the food at Indian Moments, Harlow. It’s great to know the partner restaurant continues to impress, whether you dine in or order takeaway.
We truly appreciate your support and look forward to welcoming you again soon.
Reply from ChefOnline.co.uk
Dear Simon,
Thank you for the great review! We’re pleased to hear you found the ordering process easy to use and that your food was prepared right on time.
We truly appreciate your support and look forward to serving you again.
Such a shame
The food at Newent Tandoori is normally excellent, this time the Naan’s and the lamb tikka were all burnt 🥵 we were so sad 😭
29 December 2025
Reply from ChefOnline.co.uk
Dear Claire,
Thank you for taking the time to share your experience. We’re really sorry to hear that the naan and lamb tikka did not meet expectations on this occasion, especially as you’ve enjoyed the food before.
As an online ordering platform, we act as a medium between customers and restaurants. We’ve shared your feedback with the restaurant so they’re aware of the issue and can review it directly.
Thank you for your patience and understanding.
Arrived on time but wasn't very hot
1 January 2026
Reply from ChefOnline.co.uk
Hello Rachel,
Thank you for your review. We’re sorry to hear the food wasn’t as hot as expected. However, your feedback has been forwarded to the appropriate restaurant. Hope to serve you again soon!
Food was great
Food was great, usual standard considering restaurant was really busy (New Years Eve) Slight delay, but was informed straight away and was ready 2 mins after arriving to pick up. 5 Stars
1 January 2026
Reply from ChefOnline.co.uk
Hello Graham,
Thank you for your wonderful feedback! We’re pleased to hear you enjoyed the food and the service. Hope to see you again soon!
Reply from ChefOnline.co.uk
Dear Sarah,
Thank you for your kind feedback. We’re really pleased to hear you enjoyed the food, fast delivery, and friendly service. Thanks for ordering through our platform and for taking the time to share your experience.
When I went to collect, over the period between Xmas and New Year the restaurant was closed.
When I went to collect the restaurant was closed (over the holiday period) so outlets presumably need to be better trained in the use of the chefonline website (I presume that when they know they'll not be open they can update that fact on the chefonline website).
30 December 2025
Reply from ChefOnline.co.uk
Dear Dan Sasson,
Thank you for your feedback. We’re very sorry for the inconvenience caused when you arrived to collect your order and found the restaurant closed.
Your feedback has been shared with the restaurant and they’ve been reminded to update availability during holiday periods. Thank you for your patience and understanding.
Know it was New Year’s Eve and probably…
Know it was New Year’s Eve and probably would have a wait, but did not envisage an hour and a half wait, very disappointing.
1 January 2026
Reply from ChefOnline.co.uk
Dear Jackie Kendrick,
Thank you for your feedback. We sincerely apologise for the extended wait time on New Year’s Eve. Your feedback has been shared with the restaurant to help improve service during busy periods. Thank you for your patience and understanding.
order placed at 4pm on NYE for 6.35…
order placed at 4pm on NYE for 6.35 pick up.. had to wait until 8pm for the food. total shambles...
31 December 2025
Unprompted review
Reply from ChefOnline.co.uk
Dear Simon,
Thank you for your kind feedback. We’re pleased to hear you enjoyed the food, found it very tasty, and were happy with the portion sizes. Thank you for choosing to order through our platform, and we hope to support your future orders again soon.
Ordered on line for New Years Eve supper
Ordered on line for a surprise 30 minutes wait for pick up, arrived to pick up and had to wait a further 50 minutes
Got home to find missing garlic nam bread. Not a deal breaker as the food supplied not as good as normal.
A little disappointed but it was NY eve so here’s to a return to normal service in 2026
31 December 2025
Reply from ChefOnline.co.uk
Dear Brian
Thank you for sharing your feedback.
We’re very sorry to hear about the long wait on New Year’s Eve and that the food did not meet expectations. We understand how disappointing this can be during a busy period.
For clarity, the order was placed as cash on collection and did not include a garlic naan. As a food ordering platform, we’ve shared your comments with the restaurant so they can review the service and waiting times.
Thank you for bringing this to our attention.
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