Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
Company replied
Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use.
21 January 2026
Reply from ChefOnline.co.uk
Dear Mr Mallows,
Thank you for your valuable feedback! We’re happy to hear you found it easy to use. We look forward to serving you again soon.
Easy to order and accurate timing
Ease of order, no excessive fees, order on point including order time
19 January 2026
Reply from ChefOnline.co.uk
Dear Niki,
Thank you for your valuable feedback! We’re glad you enjoyed an easy ordering experience, fair pricing, and an accurate, on-time order. We appreciate your support and look forward to serving you again.
Order not received 30 minutes wait on…
Order not received 30 minutes wait on arrival to collect not acceptable.
17 January 2026
Reply from ChefOnline.co.uk
Dear Richard,
We’re sorry to hear about the issue you faced when collecting your order. We understand how frustrating delays at collection can be.
As a food ordering platform, we act as a medium between customers and partner restaurants. Your feedback has been shared with the restaurant so they can review the situation and improve their service.
Thank you for bringing this to our attention.
So quick and easy to order
17 January 2026
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for your feedback! We’re happy to hear you found the ordering process quick and easy. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Mark,
Thank you for your wonderful review! We’re delighted to hear you always enjoy the food and that our service is friendly and quick. We look forward to serving you again soon.
Beyond the expectations
Always nice to order a meal from. I could even collect food earlier as it was my daughter Birthday. The best Indian food in its price range *****
18 January 2026
Reply from ChefOnline.co.uk
Dear Vladana,
Thanks so much for sharing your experience. We’re really pleased to hear everything went smoothly, especially being able to collect the order earlier for your daughter’s birthday. We look forward to serving you again.
Just what’s new a ap that is easy to…
Just what’s new a ap that is easy to use . Brilliant
17 January 2026
Reply from ChefOnline.co.uk
Dear Mrs Brunton,
Thank you so much for your feedback! We’re delighted to hear you find the app easy to use. Brilliant to have you with us! We look forward to serving you again.
Reply from ChefOnline.co.uk
Dear Simon,
Thank you for your feedback! We’re happy to know you found our service prompt and polite, with an easy-to-use website. We look forward to serving you again.
Swift easy and simple.
16 January 2026
Reply from ChefOnline.co.uk
Dear Kim,
Thank you for your wonderful review! We’re pleased to hear that you found our service swift, easy, and simple. We look forward to serving you again.
Fast easy to use efficient service…
Fast easy to use efficient service provided me with a lovely Indian takeout. Would use again.
10 January 2026
Reply from ChefOnline.co.uk
Dear Sue Hill,
Thank you for your kind feedback! We’re delighted to hear you found our service fast, easy to use, and efficient. It’s great to know you enjoyed your Indian takeaway. We look forward to serving you again soon!
Don't order via ChefOnline.
We ordered a take away from our usual curry house at 6.30 pm on NYEve. I know. Busy night. At 8.30 I called to cancel. I have tried to contact 3 x but have not had any reply so that is £51 out the window. BE VERY CAREFUL. I won't be doing that again (ordering via ChefOnline).
31 December 2025
Unprompted review
Did not send order to restaurant AGAIN.
Did not send order to restaurant AGAIN.
Took 2 hrs to get the food. Useless
10 January 2026
Reply from ChefOnline.co.uk
Dear Paul,
Thank you for your feedback. We’re sorry to hear about the delay with your recent order.
We can confirm that the order was successfully placed through our platform. As we act as a medium between customers and restaurants, we have raised this issue directly with the restaurant so they can review what went wrong and avoid a repeat.
We appreciate you bringing this to our attention
Reply from ChefOnline.co.uk
Dear Mr Tareq,
Thank you for your kind feedback! We’re really pleased to hear you enjoyed the food. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Barry Gray,
Thank you for your feedback! We’re glad to hear you found it very easy and straightforward to use. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Kay,
Thank you for the lovely feedback. We’re really glad to hear you enjoyed the food, pricing, and delivery experience. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Diane,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Very easy to order
10 January 2026
Reply from ChefOnline.co.uk
Dear Margaret,
Thank you for your feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon.
Reply from ChefOnline.co.uk
Dear Mrs Farrow,
Thank you for your wonderful feedback! We’re glad to hear you found the ordering process easy and the service quick and efficient. We look forward to serving you again soon
Reply from ChefOnline.co.uk
Dear Philip,
Thank you for your feedback! We’re delighted to hear you enjoyed the food and that it arrived on time. We look forward to serving you again soon.
I put in my order at 4 p.m
I put in my order at 4 p.m. on New Year's Eve for a 6:35 pick-up, but ended up waiting until 8 p.m. to receive the food. It was quite chaotic.
5 January 2026
Unprompted review
Reply from ChefOnline.co.uk
Dear Dhoal Vonk,
Thank you for sharing your feedback. We sincerely apologise for the delay and inconvenience you experienced with your New Year’s Eve order. Although busy periods can be challenging, this should not have affected your experience.
We truly appreciate your patience, and your feedback has been shared with the relevant restaurant to help improve their service during peak times.
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