Cheekboss Reviews 

2,606
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers had a great experience with this company. Customers frequently mention that the underwear is exceptionally soft, providing incredible comfort and a wonderful fit for daily use. Many people also adore the vibrant prints, fun patterns, and the wide variety of choices available. However, some customers also noted frustrating issues with shipping delays or packages missing entirely. Some reviewers were not happy with the bras, reporting that they lack proper support, feature no padding, or tend to slide down during the day. Additionally, a few consumers experienced problems with loose seams or materials stretching out too quickly over time.

What people talk about most

Product

Reviewers mention positive feedback about the product, highlighting the incredibly soft fabric and... See more

Quality

People report positive experiences with quality, highlighting that the materials are incredibly buttery soft,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some consumers reporting complete... See more

User experience

Customers had positive experiences with user experience, frequently highlighting that the products are... See more

Price

Customers consistently note ambiguous experiences with price, as some reviewers praise the great deals and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cute and Comfortable! I unfortunately tried a different style this time and I’m not a huge fan of the high rise cheeky style on myself but thats just my personal preference. I do wish they had an exch... See more

Rated 4 out of 5 stars

I really love the undies. They fit well and are comfortable. However, even washing on delicate and hang-drying, they do break down very quickly, and the crotches tend to unpeel fairly quickly. Conside... See more

Rated 4 out of 5 stars

The undies are super soft and comfortable and cover your butt which is important to me. I like the boy shorts and the briefs. I only purchase these undies. They’re the best. You won’t regret getting t... See more

Rated 3 out of 5 stars

I was excited to try these underwear. The materials and patterns did not disappoint! Love them, and super comfy. Only draw back was the member tier, I joined with the understanding of being able to... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(2,606)

201 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Highly recommend. The material is so buttery soft, stretchy, comfortable, high quality and seamless. I bought nine pairs to replace my regular underwear. They have such cute and creative designs, I love them so much. They are true to size, I also love how they are body positive

12 August 2026
Unprompted review
Rated 5 out of 5 stars

These are the most comfortable panties ever...

These are the most comfortable panties I've ever worn, this coming from someone that quit wearing panties because they are so uncomfortable. I got the high wasted cheekie's and the boy shorts, the cheekie's are my favorite. When you click on something that says they will give you a free sample you think oh it's goanna cost me 30 bucks just to get the "free" sample, but it was free. I got 2 free pairs and was offered another 2 pair just for trying them. It cost me 11.99 to get all 4, that's right 4 pair. I was so baffled I am now a VIP member and can't wait for my next shipment.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Sketchy company & terrible underwear

I never leave reviews, but this one I had to . I’ve been seeing cheek boss pop up in my social media for a long time now and decided to give them a try. My first order I ever completed. It said that I could get four pairs of underwear for five dollars long story short as soon as the payment went through and ended up being $13. I emailed support and they said that I had purchased a subscription which I had never done, but they offered to refund the money which was good. As some time went on and I started wearing the underwear they don’t do what they are advertised to do. at first they’re pretty comfortable, but once you start to wear them, they ride all the way up your back. Then 2 to 3 weeks after I completed my order I haven’t touched the cheek boss website at all and I was charged $27. 3 days later before I even did anything about the transaction they refunded my money. This is veryyy shady and last, but not least one of the underwear are literally coming undone at the seams on each side. After following proper washing instructions. this has been a terrible experience.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Loved these

Loved these. Getting more pairs and trying other products because there is no chafing with the underwear and they are super comfortable. If you have the most sensitive skin ever I highly recommend

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Cancellation and No Full refund

I was so excited about my Order, but they just cancelled it Stating that the shipping costs were too high to Germany. I paid 19.99$ for shipping and almost every other Shop I ordered from the US so far has lower shipping prices and doesn‘t cancel orders for such a stupid reason. And they Are also very unprofessionel Since they didn‘t refund me the Full amount Even though I haven‘t received anything!!!

7 August 2026
Unprompted review
Rated 3 out of 5 stars

What I like: they really are the most comfy

What I like:
These really are the best panties I’ve owned. They super soft, stretchy and work well for my apron belly (they don’t over-restrict and create a defined lump, nor do they let everything jiggle out).

What I don’t like:
-Shipping times are annoying and never consistent. They need to use a new shipping service.
-sizing consistency is a MAJOR issue. I just opened a size L and M in boyshort style and they were the same (except the M had a few cm bigger than the L). In addition, the sizing between styles is drastic. I’ve ordered boyshort, thong and brief. The thong is NOT plus size friendly at all!
I ordered (the first time) boy shorts in size XL and briefs in L. There was a 6 inch difference in the waist length between the sizes (laying flat).
-My biggest issue: the option to pay for a “size guarantee”. I understand with underwear returns are sketchy-but stand behind your product! I shouldn’t have to pay extra money when your product size guide is incorrect, especially with how absurdly expensive these are!

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Buy with caution

Buy with caution. They will NOT guarantee you receive your product. My items were ” lost in transit” they wouldn’t even refund me

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Love them!

I really really love my fun underwear sets. I usually have a hard time finding underwear that doesn't irritate me and these don't! I was so impressed and I love how fun all the patterns are and the feel is very comfortable. Customer service was also helpful and answered me very fast if I had any issues. Will definitely buy again!

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Misleading subscription practices, no renewal notice, and generic selections

I am extremely disappointed with my experience with Cheek Boss and their VIP membership program.

First, they charge recurring monthly subscription fees without sending any advance renewal reminders or billing notification emails. Customers are given zero heads-up before an order processes, making it impossible to adjust, skip, or cancel before being charged. When brought to customer support's attention, they explicitly stated that they "do not offer renewal reminders" and put the entire burden on the customer to track billing dates.

Second, their claim that auto-fulfilled orders are based on your "Style Profile" or past preferences is entirely false. Despite my past order history showing a clear preference for colorful and patterned prints (like florals and butterflies), the system auto-filled my package with basic, plain styles. Expecting customers to maintain 7–10 items on a wishlist at all times just to avoid receiving random basic inventory is completely unreasonable.

Finally, despite sending an unnotified order filled with items that completely disregard previous preferences, support refused to waive their $6.99 exchange fee.

If you value transparency, control over your billing, and receiving styles you actually choose, stay far away from their VIP program. I have canceled my membership and will not be returning.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently received four pairs from…

I recently received four pairs from Cheekboss, and I’m honestly so impressed! The material is incredibly soft, comfortable, and feels great throughout the day. The fit was also perfect, and the quality exceeded my expectations. I’m already looking forward to ordering more styles and colors. Definitely a new favorite!

21 July 2026
Unprompted review
Rated 5 out of 5 stars

HOLY COW!!

HOLY COW!!! ALL YOUR ADS COULDNT BE ANYMORE CORRECT, YOU HAVE TO TRY TO UNDERSTAND!

I’ve considered purchasing for awhile but wasn’t sure if it was really worth it, ya know for bra and panties I have plenty of already 👀😂

Well, I decided to make the purchase with your new customer welcome offer to only pay shipping and handling. Also decided to add on a matching bra.

To say I am blown away is beyond an understatement! I hate clothes, but I’d like my parts to be covered when lounging around the house haha Your products are everything for that and more, not only will this be my comfy outfits for off days from work but also my everyday undies and PJs. No, I’m not kidding.
The way the underwear and bra felt like a glove on my body I was not expecting. Very flattering and felt like I had nothing on, but in a secure everything’s gonna stay where it belongs way lol

YOU HAVE SECURED A CUSTOMER FOR LIFE AND I MEAN THAT WHOLEHEARTEDLY!!!

I will keep my subscription and continue to rave about your products to any woman in my life.

THANK YOU, THANK YOU, THANK YOU AND THANK YOU AGAIN TO YOUR ENTIRE DEDICATED TEAM THAT CREATED THESE AMAZING PRODUCTS!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service! They have no way to cancel or change after it is placed. I emailed then right away to change my order and of course they don't respond until after it ships. They said to let me know when my order arrives and they will help with an exchange. I did that and they make you pay for the return. They sent the ugliest neon yellow/green pair that I wouldn't wish on my worst enemy! I will never use them again and will not refer people to this company. Worst experience!

8 July 2026
Unprompted review
Rated 1 out of 5 stars

HORRID shipping service

Ordered 4 panties and the package has been sitting in a storage facility for 2 WEEKS! email is VERY slow to respond and they suggest to wait for another 5 days.

3 July 2026
Unprompted review
Rated 3 out of 5 stars

My daughter got the two free pair that…

My daughter got the two free pair that didn't fit and she gave them to me. I liked them so much I ordered 8 more pair. They are so soft and fit really well, but after carefully following the laundering instructions a few pairs of them are coming apart. Some of them were already not attached at the top of the inner liner. A little bit too pricey unless you get them on sale.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I really love these!

I really love these. They are my favorite panties to wear and the quality is top tier. They’ve lasted me many years too!

27 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look