Checkatrade.com Reviews 80,021

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 14,994 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service provided, highlighting the professionalism and helpfulness of the staff. Many people also appreciate the fair and competitive pricing, as well as the quick response times to their inquiries and requests. However, some customers also noted issues with the company's website, finding it less user-friendly or experiencing difficulties with its functionality. A few other people also felt that the company's internal departments lacked proper communication, leading to frustrating experiences.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the quick response times and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the prices fair,... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise the website's ease of use,... See more

Response time

Customers had positive experiences with response times. Many reviewers praised the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company responded quickly to our request for a quote, visiting us, discussing the work and proving a clear and accurate written quote. Once a date was agreed they carried out the work with minim... See more

Company replied

Rated 5 out of 5 stars

From quote vist to final touches AB Painting and Decorating were all I could wish for Work was carried out quickly and with minimal mess. I was consulted every step of the way and was given sound... See more

Company replied

Rated 5 out of 5 stars

Quick response to query. Received indemnity and waste disposal documents straight away. Quote given ass soon as video of collections sent over, Arrived on time and job sorted quickly. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

TJ replaced our boiler a couple of years ago and did a great job, so we asked him to replace all the radiators in our house. In both cases, we felt the price quoted to fair. He is organised, efficien... See more

Company replied


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

Written by the company

Welcome to Checkatrade, the UK's premier online directory and leading destination for finding top-quality tradespeople. Our platform is expertly designed to bridge the gap between consumers and trusted, skilled professionals in the trade industry. Embark on a seamless journey to elevate your home or business with our extensive range of services. Checkatrade is your one-stop hub for discovering local tradespeople, enriched with authentic, verified customer reviews to inform and guide your choices. Whether you're in the market for a comprehensive home renovation, a bespoke building project, or a simple repair, our platform caters to every need, ensuring you find the ideal professional with ease. Our reputation is built on a foundation of trust and excellence. We rigorously vet each tradesperson, guaranteeing that only those meeting our high standards are listed. This meticulous approach means peace of mind for you, knowing that your project is in the hands of a reliable, highly-rated professional. With a spectrum of services including Home Improvement, Home Services, Construction, Contractors, Professional Services, and Local Services, we are dedicated to meeting your every requirement. Our commitment to outstanding Customer Service stands us apart, making Checkatrade the definitive choice for quality, reliability, and satisfaction in the UK trade industry. Turn to Checkatrade for a straightforward, secure, and successful project completion. We're not just a directory; we're your trusted partner in making your project dreams a reality. Join the multitude of satisfied customers who found their perfect tradesperson through Checkatrade – where excellence meets reliability and every review counts.

The Checkatrade Guarantee

A helping hand, if things go wrong

A helping hand, if things go wrong
When you contact or pay a trade through Checkatrade, you’re covered by the Checkatrade 12-month guarantee of up to £1,000*. How the Checkatrade Guarantee works: 1. Contact a tradesperson through Checkatrade to register your job. OR 2. Pay securely via Checkatrade Pay-no matter where you found your tradesperson**. *Other eligibility criteria and T&Cs apply. **For customers in Scotland, payment for the work must be made via Checkatrade Pay. https://www.checkatrade.com/guarantee-terms

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Mill Build.....look no further.

If you are looking for a great team of professional, honest and friendly builders, contact Alex at Mill Build.
Since buying our house in October 2024, Mill Build have remodelled part of our kitchen, converted our attached garage to achieve a beautiful dining room and replaced the roof over the converted garage.
We are so pleased we found Mill Build and we would recommend them to anyone wanting a first class job, carried out by professionals, who care about the work they are doing and the people they are working with.

6 May 2026
Rated 5 out of 5 stars

Received contact from some great trades people

After posting details of our job, we received several contacts from very reputable trades people. Then it was simply a matter of working out timings and value for money.
Found our perfect trade person and is extremely satisfied with the work conducted.

13 April 2026
Rated 5 out of 5 stars

Easy to find someone for the job.

Easy to find someone for the job.

9 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are so glad you found the right person for the job easily. Your positive feedback is much appreciated.

Checkatrade Team

Rated 5 out of 5 stars

Efficient and expedient.

The chap arrived promptly, was helpful, efficient and explained everything clearly. I was most grateful!

10 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your positive feedback and 5-star rating! We're pleased to hear about the prompt, helpful, and efficient service.

Checkatrade Team

Rated 5 out of 5 stars

Website incredibly easy to use.

Website incredibly easy to use.
Responses numerous and speedy.
Company chosen was super polite - prompt and totally efficient.
Will definitely continue to use Checkatrade in the future

5 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your positive feedback and 5-star rating! We're delighted to hear you found our website easy to use and received speedy responses. We're glad you'll continue to use us.

Checkatrade Team

Rated 5 out of 5 stars

Using Checkatrade.com was easy

Using Checkatrade.com was easy, found the right job for the work I needed. Will use again. Well recommended.

6 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so pleased you found the right tradesperson easily and will use us again. Thank you for your recommendation!

Checkatrade Team

Rated 1 out of 5 stars

SPAM LEADS!!

SPAM LEADS!!! STAY AWAY FROM THIS COMPANY!!!

I received £4,500 worth of spam leads who were not real customers looking for work. I have good evidence that these leads were spam leads and Checktrade do not care or want to know, they just want my money.

They call me everyday, send me emails - but no one wants to discuss the spam leads with me.

They hire an agency in south Africa to do all their payment chasing so they have no idea about my business and are clueless when I bring up this problem to them. I have to ring the sales line to speak to someone in the UK - but they have no authority and say "someone will give you a call" - no one has ever called me from Checkatrade to discuss this complaint. The only calls I get are calls from South Africa asking me to pay or they are sending Bailiffs round.

I would highly Recommend you stay as far away from Checkatrade as possible - Awful company, 0 morals

15 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We can see how frustrated you are, especially if you feel the leads you’ve received haven’t been genuine and you’ve struggled to get a proper discussion around it.

That’s clearly not the experience you expected.

We do take concerns around suspicious or low-quality leads seriously, and if you’ve got evidence you believe supports that, it’s something we’d want reviewed properly. We also understand your frustration around repeated contact regarding payments while feeling your concerns haven’t been addressed.

Our support teams work from the same systems and processes regardless of location, but we appreciate that you’ve found communication difficult and feel like you haven’t had clear answers.

This is something that needs a proper review rather than going back and forth.

You can:

Call us on 020 3974 1990, or
Contact us through our website with the details and evidence you’ve mentioned

We’ll make sure it’s looked into by the relevant team.

Checkatrade Team

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