CheapOair.com Reviews 

35,374
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,634 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and professionalism, making interactions pleasant and supportive. The overall service is often described as excellent, with many appreciating the smooth and easy travel planning process. Reviewers also highlight the convenience and straightforward nature of the booking process. However, some customers noted concerns regarding pricing, experiencing additional costs or fees during booking or rebooking. Others were dissatisfied with customer service, citing difficulties with chat bots, slow agent responses, or problems reaching supervisors. Additionally, some mentioned unexpected booking changes or persistent attempts to upsell services after booking.

What people talk about most

Staff

People report positive experiences with staff, highlighting their politeness, helpfulness, and professional... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the booking process,... See more

Price

Users describe ambiguous interactions with price, with some reviewers praising the best prices, great prices,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, with some customers finding it easy and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for years and am largely content with their service and pricing. It seems they have made a change this year for round-trip tickets - proposing outbound flights to choos... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

original base price was good. Do like all the extras that get added as you progress throuogh the booking.

Company replied

Rated 4 out of 5 stars

I booked a flight with this company going from MIA to South Bend, Indiana. My flight from my departed late arrived in Dallas late. Miss my flight. Had to sleep in the airport all Friday night to in o... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

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4.2

All reviews

(35,374)

5,521 reviews in the last 12 months

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Rated 5 out of 5 stars

The service and the responses of the…

The service and the responses of the travel agents made our trip a fairly relaxing one! Mr. Rubin Bello (and Ilaria) at the 25th st. office did ALL that was asked (like making sure our TSA numbers were listed on the tickets), and made us confident that our trip would be in good hands - it was!

4 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 1 out of 5 stars

Can’t get to pay online baggage

Can’t get to pay online baggage

4 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're sorry to hear about the difficulties you faced while trying to pay for baggage. Our goal is to provide excellent service, and we’re disappointed we missed the mark. Please don’t hesitate to reach out to us at feedback@cheapoair.com so we can look into this and make it right.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We’re thrilled to hear our team made a great impression! We’re committed to providing excellent customer service, and your feedback makes our day.

Rated 4 out of 5 stars

You provide good service and…

You provide good service and information.
I have been using cheap o air for a while and will continue to do so.
Thanks to everyone...

4 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

Rated 1 out of 5 stars

The worst company

The worst company

4 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're sorry to hear you feel this way. Our goal is to provide excellent service, and we’re disappointed we missed the mark. Please don’t hesitate to reach out to us at feedback@cheapoair.com so we can look into this and make it right.

Rated 5 out of 5 stars

Always been easy to book and talk to…

Always been easy to book and talk to someone

4 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re thrilled to hear our team made a great impression! We’re committed to providing excellent customer service, and your feedback makes our day.

Rated 5 out of 5 stars

The experience was great

The experience was great! Very easy to use!

3 July 2026
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Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

My go to for the best prices for flights

My go to for the best prices for flights

3 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

fast and easy.

3 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

The boarding pass by phone was good

The boarding pass by phone was good. The airport time was short and reasonable. It was a good flight so everything was good. Thank you.

3 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! Your positive feedback means a lot to us.

Rated 4 out of 5 stars

It was pretty good

It was pretty good. Easy to go through And get the flight convient for me. I just don't lily all those fees.

3 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Easy

Your online process to schedule flights flows smoothly, incorporates required info to purchase plane ticket in a good pace.

2 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

very easy to navigate

Very easy to navigate. And when I made a mistake and had to call to correct it, phone support was very helpful.

2 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

Great

Professional

2 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words! We're glad to hear our booking process was clear, easy, and affordable. Your positive feedback means a lot to us.

Rated 5 out of 5 stars

The agent was thorough and managed to…

The agent was thorough and managed to confirm flights that worked with my requirements.

2 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re so glad to hear you had a positive experience with our staff! It’s wonderful to know our team is providing excellent customer service. Your kind words mean a lot and will be shared with the team.

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