CheapOair.com Reviews 

35,262
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 4,911 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and kind demeanor, often going above and beyond to assist with travel needs. Many people find the booking process easy, convenient, and well-explained, appreciating the clear information and smooth navigation. Reviewers frequently highlight the competitive prices and great deals, making it an attractive option for booking flights. However, some customers also noted issues with the booking process, such as unexpected price increases or additional charges for extras. A few other people also felt that customer service could be unhelpful, slow to respond, or difficult to communicate with, leading to frustrating experiences.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, with many customers expressing satisfaction with the booking... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting good prices, solid websites,... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy, smooth, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for years and am largely content with their service and pricing. It seems they have made a change this year for round-trip tickets - proposing outbound flights to choos... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

original base price was good. Do like all the extras that get added as you progress throuogh the booking.

Company replied

Rated 4 out of 5 stars

I booked a flight with this company going from MIA to South Bend, Indiana. My flight from my departed late arrived in Dallas late. Miss my flight. Had to sleep in the airport all Friday night to in o... See more

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

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Asks customers to review

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4.2

All reviews

(35,262)

5,408 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used cheapo-air the past 22…

I have used cheapo-air the past 22 years and have always had good luck on my travels to the us and other counties and best prices, direct routes to my destinations.

7 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so happy to hear about your positive experiences over the past 22 years! It's wonderful to know that we've consistently helped you find great prices and direct routes for your travels. Thank you for your continued loyalty!

Rated 1 out of 5 stars

I was charged a service fee for 310.00…

I was charged a service fee for 310.00 for nothing to be correct I spoke with a manager that gave me a hundred dollar credit I fly into Houston at 12.40 but can’t pick up my rental car until 10 am

7 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are sorry to hear about the service fee and the inconvenience with your car pickup time. We regret your experience did not fit your car rental needs.

Rated 4 out of 5 stars

Easy to use conveinent

Easy to use conveinent. Need less pop ups

7 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're glad you find it easy to use! We appreciate your feedback regarding pop-ups and will consider it to improve our services.

Rated 5 out of 5 stars

Best

Easy to book and price is reasonable

7 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear that you found the booking process easy and our prices reasonable. We truly appreciate your positive feedback!

Rated 5 out of 5 stars

Website was easy to maneuver

Website was easy to maneuver and good deals were available. Having said that, you had to look carefully.

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad you found our website easy to navigate and discovered some great deals! We appreciate your feedback and will keep it in mind as we continue to improve.

Rated 1 out of 5 stars

Extremely Disappointing Service

I am really not happy with their service this time. They have not accommodated the medical emergency. For rescheduling we have been asked to pay equal to a new ticket. Unfortunately, this experience has left me disappointed, and I would think twice before using this service again. I hope the company reviews its approach to handling medical emergencies and treats customers with more consideration in the future.

6 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review.

Rated 5 out of 5 stars

The ride was great good people and…

The ride was great good people and great service. Clean plan really great services for the flight attendants.

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear you had such a positive experience on your flight. It's wonderful to know that our service and flight attendants made your journey enjoyable. Thank you for your kind words!

Rated 1 out of 5 stars

Bunch of lies and they ripped me off

Rating: 1 Star (Zero Stars if I Could)

This was, without question, one of the worst customer service experiences I’ve ever had.

I specifically asked the CheapOair agent how much checked baggage would cost before I purchased my ticket. I was told $70–$80 per bag. That information turned out to be completely wrong.

When I arrived at the airport, I was charged $200 per bag. Since I was traveling round trip with two checked bags, I ended up paying an unbelievable $800 in baggage fees.

I feel the agent lied to me just to get the sale. If I had been told the real baggage cost, I would never have booked through CheapOair. Instead, I was blindsided at the airport with an enormous bill and had no choice but to pay it.

I feel completely ripped off and deceived. Whether it was intentional or grossly negligent, the result was the same: I lost hundreds of dollars because I relied on the information their agent gave me.

Save yourself the stress, frustration, and expensive surprises. Verify every fee directly with the airline and think twice before booking through CheapOair. Based on my experience, I will never use this company again.

6 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review.

Rated 5 out of 5 stars

You guys are great

You guys are great. You make it very effortless!

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad to hear that you found our service to be effortless. Thank you for your kind words!

Rated 5 out of 5 stars

I have used CheapOair for years and can…

I have used CheapOair for years and can honestly see they are very user friendly, the reason I continue to use them, so thank you!!

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We truly appreciate your kind words and loyalty. It's wonderful to hear that you find our platform user-friendly, and we thank you for choosing us for your travel needs.

Rated 5 out of 5 stars

Great price

Great price

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are happy to hear this. Thank you for your positive feedback.

Rated 4 out of 5 stars

Is okay experience is always golden

Is okay experience is always golden

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your feedback and are glad to hear that your experience was satisfactory. We are always striving to improve.

Rated 5 out of 5 stars

Great Customer Service

Customer Service was available and courteous when I needed assistance.

6 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re thrilled to hear our team made a great impression! We’re committed to providing excellent customer service, and your feedback makes our day.

Rated 1 out of 5 stars

Cheap air us the worst I am trying to…

Cheap air us the worst I am trying to reschedule or push a flight back from 7/6 to 7/10. I brought a roubd trip ticket and instead of leaving 7/6, i want to leave 7/10. I already paid a round trip ticket coming vack on 7/17. Intold cheap air i want to cancel and get a credit for 7/6 and they said no if i dont take the flight on 7/6 and if i was to buy a ticket for 7/10 that my flight returning 7/17 is not valid although i paid for a round trip ticket. I will be stuck in another country as they are forcing me to buy another round trip ticket which they can not refund my tickets. Please dont get scammed from cheap air or you will ve stuxk in another country if you try to rebook a ticket through cheap air. There customer service sucks and you are talking to reps who are from india and who likes to liw and hang up on people. Do not buy from cheap air. Go directly to the airline if you need to reschedule. Do not reschedule with cheap air or you will be stuck in another country. Cheap.air is a scam!

5 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation.

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