Charters Estate Agents Reviews 

Not all estate agents are the same. Charters Southampton have selected staff that are a delight to deal with, great at communication, and their senior staff have elephantine knowledge of the local housing market.

Working with Abbie made what could have been a stressful process feel entirely seamless. She was incredibly attentive, knowledgeable, and always kept me updated with every property which perfectly fitted my criteria. Her dedication, warm communication, and proactive approach made all the difference. I couldn’t have asked for a better estate agent, I will definitely be using her again in the future —thank you, Abbie!

We are so pleased to have Sue Harris managing our flat for us . She readily offers advice when requested and is knowledgeable and experienced in all matters of property management . A safe and approachable pair of hands.

“Good morning. We were shown round the Fourteen development yesterday by Bella. I have sold and bought many houses over the years and I felt compelled to write to let your Directors know that the experience was five star! . Totally professional and fully prepared for all our questions (which is not always the way with agents) I have also employed many people in my professional career and it is clear what an asset Bella would be to any team. Kindest regards Amanda”

Service has been top class. Very pleased with the professionalism and support provided throughout the process and sorting out all the issues promptly.

I asked a simple question to a name id been dealing with for year. My question was picked up by Sue Harris who unearthed our Inventory and sent it immediately while explaining the personnel change.

We have just sold our property through Charters. We have found them professional, helpful and friendly from the start to the finish.

Sue Harris at Charters Estate Agents (formally Michael Jones) has been an absolute pleasure to work with on various property matters.

She is extremely helpful, has a can do attitude, works to deadlines, pragmatic with problem solving, provides exceptional service and has a keen eye for detail. She balances her role well delivering good outcomes for her clients and customers. She is a true asset to her firm and I would highly recommend her as a contact.

My overall experience for our house purchase via Charters estate agent has been excellent right from the very beginning.
We felt supported and well informed throughout, communications were excellent with prompt emails and phone responses.
Our main contacts, Cameron and Stephen have been superb; friendly, approachable and understanding. We greatly appreciate all that they have done for us, going above and beyond!
Thank you so much! A well deserved 5 star sevice!

After the death of my Mum in April 2026, I dealt with Joe Oakley in Worthing. He showed compassion and was very responsive to my many queries about ending the tenancy on her property. There were also some issues after the property was returned and he supported me through this. I then dealt with another member of the team, Jonathan Tonks, who was also excellent. I experienced some issues trying to obtain the deposit back from TDS and Jonathan was extremely supportive in a very painful process. They are both a credit to Charters and I had a really positive experience of being treated with compassion at a very stressful time.

The most useless, incompotent buch of u know what u will ever encounter, please. I absouloutly beg of you, don't move into Governor's Residence in Winchester, right near the wetherspoons pub near Winchester town centre. You will get dumb Nieghbours, awfull Nieghbours, a guy there called Danny is the Proerty Manager, what an absoulute waste of time and space he is, he live's at No. 2 Flat, an absoululy vile character, he has access to all the Camras in the place, awfull human beiing.

They were very approachable and easy to talk with. I recommend Nikola as she showed me properly the process of securing my new home, thank you for outstanding service!

Lucy was first rate , enthusiastic and helpful.
Made the whole process a pleasure

I have been extremely impressed with the service provided by our Sales Progressor - Stephen Henry. His communication was outstanding throughout the entire process, keeping all parties informed and ensuring that everything moved forward smoothly and efficiently whilst being friendly and approachable at the same time. Thanks Stephen!

Josh was helpful and communicative providing a smooth service for moving into our flat, thank you,

Stephen helped us through a process that was long, and sometimes complicated. He always did his best to be helpful and to keep us informed. You can rely on Charters to do their best for you.

The team were really supportive and communication was prompt. Initially I instructed Brand Vaugh however they were in the process of merging with Charters. This was seamless and a credit to their professionalism as they were, no doubt, going through the trials and tribulations of significant changes. One thing I would do differently is I would use my own solicitor rather than the one recommended by the estate agents. I found this service unsatisfactory.

Just a note of thanks to Ella. Who went the extra mile to support finding a property. Ella is a person who displays a professional and attention to detail that makes the difference to a positive customer experience.

Great service from start to finish. Eloise was professional, friendly, and made the rental process smooth and stress-free.