Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

High quality work and consideration.

The decorator was superb in terms of the care he took and we were very pleased with the quality of his work. The repair to the wall was also carried out carefully and with consideration resulting in a very meat job. Overall we were pleased with the repairs.

11 March 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Chris., Thanks for taking the time to leave your feedback. We are thrilled you are pleased with the works. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

From start to finish they have kept me…

From start to finish they have kept me informed on all aspects of work to be carried out. Tradesmen we’re being deployed to my property we’re on time and polite their work rate was at speed and very professional, there were no short cuts and the workmanship was to a high standard… would I recommend them this company the answer is a big yes..

4 March 2025
Unprompted review
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Reply from Charter Property Repairs

Dear Mr Harris., Thanks for your feedback, we are thrilled you are pleased with the speed and quality of the works undertaken. We appricate your taking the time to detail this and thank you for your understanding during the works progression. Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

A great job was carried out

A great job was carried out. Couldn't fault the builders in any way

16 January 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your feedback, We are thrilled you are happy with the repair works. Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

The t who were working with the…

The tradesmen who were working with the repair in our property were nice and helpful, they are Dean, Zak and Graham. Thanks also to Lea who is promptly sending us emails and updates.
Thank you from Chris and Mike Delaney

20 January 2025
Unprompted review
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Reply from Charter Property Repairs

Dear Chris and Mike., Thank you for feedback, we are pleased to hear that you where happy with the works and that you found the trades nice and helpful and you found that the office team provided the support and updates required.
Many thanks
Charter Property Repairs

Rated 5 out of 5 stars

First class service

First class service. Kyle and david arrived on time, made a first-class job of the roof repair, and left everything clean and tidy. Great job!

12 February 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Richard., Thank you for your comments and we are thrilled you are happy with all the works completed. Thanks Charter Property Repairs.

Rated 4 out of 5 stars

Right from the start CPR kept in touch…

Right from the start CPR kept in touch which was encouraging as the process of drying out etc took a long time. The actual reinstalling took longer than expected but the work was well done and looks good.
The only problem was when a workman was expected and I was not aware that he was coming .
All the workmen were friendly and did a good job. Thank you CPR .

31 January 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you so much for you feedback., We are please that you where happy with the works completed. We thank you for your patience during the repair works. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Charter Properties - Repair

From start to finish Charter Properties kept me informed every step of the repair and where changes in dates were necessary were only too happy to accommodate - first rate experience

15 January 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for taking the time to provide your feedback. We are thrilled you are happy with the quality of the works undertake and overall service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Charter did a great job

Charter did a great job with repairs on my house after a leak (they were replacing floors, painting etc). Everyone was very friendly, they worked really hard and to a high standard. I’d definitely recommend their work and am very grateful.

28 January 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Anna., Thank you for review, We are thrilled you are happy with the completed works and it was a pleasure to complete these for you. Kind regards Charter Property Repairs

Rated 5 out of 5 stars

Bricklayers deserve recognition too

Kevin was very polite & courteous throughout my contact with him - I cannot fault his work, the wall has never looked that good (let’s hope no one knocks it over again), he left the site spotless as it was when he arrived. It’s hard to find excellent hardworking bricklayers (tradesmen) but he proved they do exist

29 January 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your comments - we are thrilled that you are happy with the works undertaken and the service provided by Kevin. Thank you Charter Property Repairs.

Rated 5 out of 5 stars

All the work was carried out over and…

All the work was carried out over and above what could be expected, all the staff involved, workers and contacts by phone and "E" mail, were restecfull and every help was offered when needed.

17 January 2025
Unprompted review
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Reply from Charter Property Repairs

Hi.,
Thank you for feedback and we are glad all the repairs when well and to you satisfaction.
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Expert work carried out

The decorators were all so very expert in what they were doing. They made a fantastic job of improving my decor.

24 December 2024
Unprompted review
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Reply from Charter Property Repairs

Many thanks for taking the time to provide you feedback on the repairs. We are glad you are happy with all the works and please with the quality of the decorations

Rated 5 out of 5 stars

We had Grant as our repair man and…

We had Grant as our repair man and couldn't ask for a more pleasant , conscientious worker - I don't know how he managed to do what he did in the time allotted to him. He cleaned up as he went along and made a brilliant job of the new fence he personally made and installed - Couldn't recommend him highly enough - Thank you Grant.

20 December 2024
Unprompted review
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Reply from Charter Property Repairs

Thank you for your lovely feedback, we will pass this on to Grant and i know him and the whole will be pleased to hear this. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Amazing crew

After a stressful few months after being away from my home due to a water leak , i was under the care of Sam at charter repair have to say 100/100 very patient with my emails and getting everything sorted for me , mark the multi trade person was fab got on so well and the plumber couldnt wish for better people to renovate my bathroom honestly recommend these guys 100%

19 December 2024
Unprompted review
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Reply from Charter Property Repairs

Thank you very much for your feedback., we are glad you are happy with the quality of the works and service provided.
Many thanks
Charter Property Repairs.

Rated 5 out of 5 stars

More than happy with the work carried…

More than happy with the work carried out by Charter Property Repairs.
They turned up promptly on the day. And carried out the repair work to our satisfaction. They left the work area clean and tidy. Would highly recommend them.

19 December 2024
Unprompted review
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Reply from Charter Property Repairs

Hi Anthony., Thanks for the feedback., We are please you are happy with the repair and the service provided
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Workmen were all superb

Workmen were all superb. Top job! Clean and tidy. Went the extra mile

9 November 2024
Unprompted review
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Reply from Charter Property Repairs

Thanks for taking the time to provide your feedback. We are please the works went well and glad all the works are completed to your satisfaction.
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service provided. People are really nice and helpful and have rebuilt our wall. We are very happy thank you

29 November 2024
Unprompted review
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Reply from Charter Property Repairs

Thank you for taking the time to leave your feedback. We are glad the repair went well and you are pleased with the quality of the works and the service provided.
Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Communication and the quality of their…

Communication and the quality of their work was first class. They were always on time and left no mess when finished. The tradesmen were friendly and professional. We were so pleased with their work. Many thanks. We would recommend them to anyone wanting first class work done.

26 November 2024
Unprompted review
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Reply from Charter Property Repairs

Thank you so much for your kind words! We're thrilled to hear that you had a pleasant experience with our team. Your satisfaction is our priority, and we appreciate your feedback. Thanks Charter Property Repairs

Rated 4 out of 5 stars

Pleased with the service received

Pleased with the service received following a insurance claim. These were happy to carry out work with out me being home when I wasn't able to take time off work. The tradesmen I did meet during the work was friendly and helpful. Aviva and CPR have exceeded my expectations.

14 November 2024
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Thanks you for taking the time to provide feedback, it is great apricated. We are thrilled you are where happy with the completed works and the complete service provided.
Kind Regards
Charter Property Repairs.

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