Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional and reassuring!

Apologies for this late review.
From the minute Neil Irons at 'Charter Property Repairs' attended and assessed the flood damage to our kitchen, we immediately felt reassured that this was a company, which would professionally manage all aspects of the repairs required.
Suffice to say, apart from the understandable odd blip along the way, the whole team involved, were all highly skilled, courteous and professional in all that they did! Special thanks to Neil, Sam, Simon, Keiron, Martin, Joe and Charlie!

19 March 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Richard and Vanessa., thank you for kind review and word. We are very pleased that you are happy with all the works and the communication. Many Thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent service/excellent choice

Charter Properties were professional, helpful and communicative. They responded to any queries we had and communicated with us at every stage of the repair. They arrived promptly and tidied up before they left the property each day . The company would take a lot of beating. Highly recommended.

1 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Dee.,
Thanks for your feedback, we are thrilled you are happy with quality of works and service provided Many thanks Charter Property Repairs

Rated 5 out of 5 stars

An excellent service

Charter Property Services are a very professional company. They sorted out water damage that had got under my kitchen floor boards. All the workers were friendly, punctual, cleared up beautifully and the quality of the craftsmanship was excellent. I can't praise them highly enough.

17 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Annie. Thank you for your feedback, We are thrilled that you where happy with the service and quality provided
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Charter Property Repairs have done . an…

Charter Property Repairs have done an excellent job in repairing the water damage to our property. We were kept informed about times the repair would be done. The men came as planned. They protected the floor and other furnishings from dust and damage.
Work was carried out in a professional and timely manner.
A special mention to Tom. He is an excellent craftsman. Thankyou for all of the work done.

8 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Brenda., Thank you for your feedback, we are thrilled that you are happy with the service and the quality of the repairs. Kind Regards Charter Property Repairs.

Rated 5 out of 5 stars

Fantastic team

Fantastic team. Any queries answered promptly. Communication excellent. All workmen arrived on time and were very helpful and cleaned up beautifully before leaving . Can't fault anything.

7 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi.,
Thanks for your feedback, we are thrilled you are happy with all the works undertaken and the service provided
Many thanks
Charter Property Repairs

Rated 4 out of 5 stars

A good job, neatly done.

A good job in difficult circumstances, neatly done. Fantastic tradespeople and pretty good communication.

3 October 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Jo., Thanks for your feedback we pleased you are happy with the completed works and quality service provided.
Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

The team at Charter Property Repairs…

The team at Charter Property Repairs were without exception, exceptional. Polite, courteous and very, very good at what they do. I have no hesitation in recommending them - thanks

26 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Jeremy., Thank you for your review, we are thrilled you are pleased with the quality of works and the complete repair service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Excellent Company

When my unit was flooded by a blocked pipe CPR were brilliant!
John came over quickly to sort and my business was back trading within 48 hours.
Would definitely recommend 👌

17 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Brad., Thanks for you review, We are thrilled you where happy with the service and support provided. So glad we got you back up and operational with minimal impact to your trading and business operations. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Following a fire at our house which…

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them all enough. All trades seem to go above and beyond at times and we as a family are extremely grateful. From the start of the proces with the insurance company to the completion of the property with Charter has made the whole experience a whole less stressful, thankyou.

22 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Philip.
Thank you for your feedback and we are thrilled that you where happy with the service and quality of works. We are glad you are now back and able to enjoy your home
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

A very professional team

A very professional team, the work was done carefully, precisely, and cleanly, in compliance with all regulations and rules. The new floor tiles look wonderful. The ceiling renovation was just as much work. Everything was done perfectly. We are very pleased.

19 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Many thanks for your feedback, we are so please you are happy with the work service and quality of works Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Faultless workmanship

Refreshing in this day and age to find tradesmen so professional and proud of their work, in our case Luke, Bob, Lee, Ashley and Caroline who project managed.
All work was completed to a very high standard with no mess and was carried out exactly as scheduled by Caroline, even our neighbours commented on how polite the workmen were.
Would have no hesitation in recommending any of them.

4 August 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Michael, Thanks for your feedback we are thrilled you are happy with the works and service provided - Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Lovely guy

Lovely guy, very helpful and all round great at his job.

2 September 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Sophia. Thanks for your feedback, we are thrilled you are happy with the works completed and trades whom attended - Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Excellent

Punctual, courteous and all round excellent work

12 August 2025
Unprompted review
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Reply from Charter Property Repairs

Hi John. ,Thank you for review and feedback. We are thrilled you where happy with the works and it was a pleasure to undertake these works for you.
Thanks
Charter Property Repairs.

Rated 5 out of 5 stars

Great company ethos

The whole team were really friendly and professional. Tony and Nigel who did the carpentry work and decorating respectively were very efficient at their jobs with a good amount of pride in their work that they did it to top standards. Love the phrase they both used of " I do it to the standard I want in my house"

13 August 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Stuart and Charlotte, Thank you for your review and comments. We are thrilled you are happy with the works and always strive to deliver exceptional service and quality works - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent Staff & tradesman.

The office staff & on-site tradesmen were outstanding . Sam, the coordinator was professional & very understanding. She gave us timely advice to help smooth things over. Her communication was excellent keeping us abreast of the progress of work to be carried out. The (on-site) bricklayer Ian, went above & beyond. His quality of workmanship is outstanding.

11 July 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Chris., Thanks for the feedback, we are thrilled you are happy with the quality and communication during the repair process. Kind regards Charter Property Repairs

Rated 4 out of 5 stars

👍 for the trades, 👎for the office.

Can't fault any of the tradesmen, Neil, Shaun, Tommy, Ash, Graham and Kevin plus several others were great.
Lea in the office is lovely but needs lessons in organisation and communication, this became very frustrating at times.

23 June 2025
Unprompted review
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Reply from Charter Property Repairs

Thank you for your 4-star review and kind words about Neil, Shaun, Tommy, Ash, Graham, Kevin, and the rest of the team – we’ll be sure to pass on your compliments to them! We’re also glad you had a positive experience with Lea, though we’re sorry to hear there were frustrations with communication and organisation. Your feedback is valuable, and we’ll use it to help improve our processes moving forward. We appreciate your honesty and the opportunity to learn and do better. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

All the trades were superb

All the trades were superb, with very high standards of work, very courteous, professional and high standards of finish. Left the house clean and tidy after every visit. Despite the difficulty getting matching bricks, the bricks are an excellent match and you wouldn’t know that a repair had been done. Recommend all the trades, bricklayers, plasterer, decorators and labourers.

25 July 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Susan., Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with the work of our team. Our tradespeople take great pride in their craftsmanship, and it's fantastic to know that their professionalism and attention to detail made a positive impact on your experience. We always strive to leave properties in pristine condition, and your recommendation means the world to us. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Positive experience

Efficient staff carried out all works to a high standard. Great care whilst working.
Having had my own maintenance team in my working life l would have happily had any of them on my works team. A job well done.

23 July 2025
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Michael.,

Thank you for your feedback, We are thrilled you are pleased with the work and service and it was a pleasure to works for you

Many thanks
Charter Property Repairs

Rated 5 out of 5 stars

Cannot Speak Highly Enough-Excellent from start to finish.

Cannot speak highly enough of the plumber,carpenter and decorator who carried out the work required after experiencing water leakage.
The person who carried out the initial inspection was very helpful explaining the work to be carried out.After that I had several phone calls from a young lady in the office who kept me informed of dates,
The plumber,carpenter and decorator were always on time and kept me informed throughout. They tidied up at the end of each day.
I must say that John the decorator did a really excellent job especially with the difficult layout of the airing cupboard.
I would most definitely recommend Charter Property Repairs to anyone.
Thank you for the excellent service and work carried out.

9 July 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Graham., Thank you for your feedback we are thrilled you are pleased with the service and quality of the works undertaken. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

The most excellent Charter Property Repairs

It has been a pleasure to have CPR carry out the remedial work from our leak. From the start of the insurance claim, once assigned, the company's communication was excellent. They responded to my queries promptly.

All of of the tradesmen were lovely, good old fashioned courtesy at its best! Special thanks to Bob, shaun, Lee and Marcus.... Brilliant work - my damaged hallway looks like new 😊

Would recommend this company 100%

10 July 2025
Unprompted review
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Reply from Charter Property Repairs

Hi Michelle, Thank you so much for your wonderful feedback. We're thrilled to hear that you were impressed with our team and their work. all the trades will be delighted to know they made such a positive impact. We strive to deliver top-notch service with a friendly touch, and it's great to know we hit the mark. Many thanks, Charter Property Repairs.

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