Charter Property Repairs Reviews 

201
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff members who always arrive on time and leave the work areas exceptionally clean and tidy. Consumers truly appreciate the high standard of craftsmanship, attention to detail, and clear communication maintained throughout the entire repair process. Though some reviewers noted that the projects took a little longer than expected and faced minor delays, they remained deeply satisfied with the final results. People felt that while delivery timelines stretched out at times, the exceptional quality of the completed work and supportive service made up for everything.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that everyone who attended was polite,... See more

Service

Customers had positive experiences with service, frequently highlighting the high standard of workmanship and... See more

Quality

Customers consistently note positive experiences with quality, praising the professional workmanship and the... See more

Customer service

Clients share satisfaction on customer service, highlighting that staff members are consistently courteous... See more

Response time

Consumers find response time to be marked by satisfaction, as reviewers consistently praise swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

CPR made good after an underground leak and asbestos had been repaired in our house, involving several tradesmen - including a plumber, decorator, tile fitter and ground works.Their work was well... See more

Company replied

Rated 5 out of 5 stars

The organisation was brilliant. The communication was second to none, and those who carried out the work were well trained and prepared, thorough and courteous. They always tidied up and were a pleasu... See more

Company replied

Rated 5 out of 5 stars

All the tradesmen were very professional at their jobs All material used were excellent Quilty Sam kept me informed when the men would be arriving. Each afternoon when the men were leaving... See more

Company replied

Rated 5 out of 5 stars

Following a fire at our house which affected over half the house with fire and smoke damage everyone at Charter Property repairs have been amazing. Yes it took a little while but I can't thank them al... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

201 reviews

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4.8

All reviews

(201)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was to repair holes in my ceiling…

This was to repair holes in my ceiling after Insurance Claim for water leak in the room above. I was dreading it but Matt was great! Lovely job done, everything was covered so no mess and cleared away perfectly.
Was kept informed of all visits and would recommend to anyone needing a painter

5 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Janice., Thank you for your review. We are pleased that you are happy with all the works and the complete service provided. We are glad you kitchen is now back to normal.
Many Thanks
Charter Property Repairs

Rated 5 out of 5 stars

We had Luke come to rebuild our front…

We had Luke come to rebuild our front boundary wall after a delivery van hit it , Luke phoned me and popped round prior to doing the work, he was very polite and friendly and told us what he would be doing the day before he was due to start work he popped round and took all the old brickwork away so he could start rebuilding as soon as he got here on the day , the work was carried out quickly and efficiently and he tidied and cleaned everything up before he went.

6 May 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Deborah., Thank you for your review. We are thrilled you are happy with all the works completed. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Nice and friendly got on with the job…

Nice and friendly got on with the job professionally

30 April 2026
Unprompted review
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Reply from Charter Property Repairs

Hi David., Thank you for your review. It was a pleasure to undertake the works for you and we are pleased that you are happy with the service provided. Thanks Charter Property Repairs

Rated 5 out of 5 stars

Repair to property

I would just like to say what a fantastic job the two tradesmen did on the repair to our fence. They were punctual, professional and courteous - they left everything cleared away and tidy and the fence is perfect - so thankyou

15 April 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Lesley., Thank you for you feedback, we are thrilled that you are happy with the works and the service provided. Many Thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent job by proper tradesmen…

Excellent job by proper tradesmen 5*would definitely recommend Peter was fantastic and company done their best to get the job completed and check everything was perfect,Caroline kept us informed at all times and checking to make sure everything was to our satisfaction.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Very professional from start to finish

Very professional from start to finish

16 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Nick.,
Thank you for your feedback, we are thrilled that you are happy with the works and service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

CPR - makes a big difference

Kim was extremely helpful when organising our start date, she was clear, engaged and attentive to our circumstance.
John completed the redecoration, he was early every day, which was appreciated, friendly and is clearly experienced and highly competent in his field. Mark was always on time and helpful, I couldn’t recommend this team highly enough, just excellent!

2 April 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Jeff.,
Thanks you for your review and feedback. We are thrilled you where happy with the service and the repair works undertaken. Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

Great service provided

Great service provided. Totally impressed by Matt, who was sent out to fix our damaged ceiling. He was pleasant, polite and got the job done to an excellent standard. Thanks again.

2 April 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Alix., Thank you for your review. We are pleased that all is completed and you where happy with Matt and the service provided.
Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Awesome work by all!!

Awesome work - really tidy and clean excellent service and experience. Great office staff, kept me updated throughout. Finished to a brilliant standard. Highly recommend CPR. Really quick turn around too from the moment they received my claim. Can not fault them at all. Arrived at the time they said they would. Very professional and polite and tidy.
Very smart.

31 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Sarah. Thank your for your review. We are really pleased that you where happy with complete service provided. It was a pleasure to undertake the works for you and we are glad that your home is all back to normal. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Wonderful experience with CPR.

Wonderful experience with CPR.
I'd been having a tough time and the company were very understanding and patient.
The guys, Lee and Nigel, who came to do the repairs did a great job and then some, and were respectful, polite and friendly; and had some very funny stories!
Good communication and they actually pick up the phone.
Highly recommend!

5 February 2026
Unprompted review
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Reply from Charter Property Repairs

Hi., Thank you so much for your review. We are pleased that you where happy with the complete service and glad that all the works are now complete for you. Kind Regards Charter Property Repairs

Rated 5 out of 5 stars

A really big thank you for all the hard…

A really big thank you for all the hard effort and high quality workmanship that Zak and John put in, in redeveloping our bathroom.

We are so pleased with the end result. Thank you.

30 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Stuart., Thank you for your feedback we are thrilled you where happy with the works and service. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

Excellent service

Excellent service from all trades

11 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi David., Thanks for you review. We are please that you where happy with the complete service provided - Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent work from start to finish

Excellent work from start to finish.
Nice guy!

25 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Lucy. Thank you for taking the time to leave a review. We are pleased that you where happy with the works completed Thanks Charter Property Repairs

Rated 5 out of 5 stars

The decorators were hard working

The decorators were hard working, professional and pleasant to speak to.

17 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Steven, Thank you for your feedback, we are pleased that you where happy with service and repairs. Its great to hear that you found our decorators hard-working, professional, and pleasant to work with. Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Excellent from start to finish

From the start of my insurance clain, Charter Property Repairs have been excellent. The communication from their office from the start has been great. The people who did the work were first class. Always turned up when they said they would ( which is very important for me). Very friendly, and helpful. I would cerftaoinly recommend them

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent project management and Quality workmanship

Professional planning. Good communication and Quality workmanship.

17 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Karen,
Thank you for your kind feedback. We’re really pleased to hear that you were happy with the overall service provided for your repair works. Planning, communication, and quality of workmanship is key to us and It was a pleasure working with you.
Kind Regards Charter Property Repairs.

Rated 5 out of 5 stars

Fabulous repair work!

Having an ongoing insurance claim with our policy providers, they introduced us to Charter to complete the repair work needed after we had an escape of water that travelled from the upstairs bathroom to the lounge. It took forever for our insurers to approve everything; but once it was done the work was carried out very soon after. The staff that came for every aspect of the work were fabulous. Right from the surveyors, through to the workers that completed the carpentry work, decorating and plumbing. There was not 1 single person that wasn't polite, friendly or professional. I would have absolutely no hesitation is having any of them back in my home, or in recommending them to anyone needing their expertise. The quality of the work is excellent and we're very happy with the outcome. The regular updates from the office were great too, we knew exactly when people were coming, who it would be and what time. All in all 10/10!

11 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Sarah.,

Thank you for such a fantastic review! We understand how frustrating delays with insurance approvals can be, so we’re really glad we could step in quickly once everything was in place.

Your comments about our team and their professionalism are greatly appreciated, and we’ll be sure to pass this feedback on. We’re also pleased that our communication helped make the process as smooth as possible.

We’re delighted you’re happy with the final result—thank you again for your recommendation.

Many thanks Charter Property Repairs

Rated 5 out of 5 stars

From start to finish communication and…

From start to finish communication and workmanship was of the highest standard. Would be happy to recommend.

5 March 2026
Unprompted review
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Reply from Charter Property Repairs

Hi Stuart., Thank you for your feedback, We are very please that you are happy with the quality of the works and the service provided Many thanks Charter Property Repairs

Rated 5 out of 5 stars

Great work

Can’t fault the work and friendliness of the two men that came to carry out my repairs.
Went above and beyond to make right the damage.
Thank you

5 March 2026
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Hi Claire.,
Thank you for the feedback., We are very pleased that you where happy with the repair works and complete service provided. Many thanks Charter Property Repairs.

Rated 5 out of 5 stars

CPR - True professionals.

CPR provided a truly professional service with regular updates and accurate information. They have an excellent team of project mangers with friendly and highly skilled tradesmen. They all go over and above what is expected.

4 March 2026
Unprompted review
Charter Property Repairs logo

Reply from Charter Property Repairs

Thank you for your kind words and for taking the time to share your experience. We’re very pleased to hear that you found our service professional and that our team kept you well informed throughout the process.

We also understand that this was an extremely difficult time given the tragic circumstances surrounding the fire. Our team always aims to approach situations like this with care, sensitivity and professionalism, and we’re grateful that this came across during the project.

Our project managers and tradespeople take great pride in their work, so it’s wonderful to know their efforts and dedication made a positive impression.

Many thanks Charter Property Repairs

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