Charles Clinkard Reviews 

509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and friendly staff across various physical stores for providing exceptional, patient guidance when choosing footwear. Consumers also deeply appreciate the comfortable and stylish footwear options, noting that online orders arrive promptly and are securely packaged. Many people mention the broad selection of available items and smooth purchasing procedures. Some reviewers were not happy with receiving items that appeared worn or previously used, noting concerning issues with product condition upon arrival. A few other people also felt that delivery times occasionally took longer than expected or experienced frustrating shipping delays with parcels.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and style. Consumers frequently mention that... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt and quick arrivals without any... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is easy and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

509 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(509)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely satisfied

The sandals were delivered by standard delivery within 3 days,the date expected.
They were in a strong cardboard shoe box.
The sandals were exactly as shown and described online.
I'll definitely shop online with Clinkard again.

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great service on telephone

I had a few problems ordering online so contacted Charles Clinkard by phone. Lady couldn’t have been more helpful. Order was quick & efficient - both pairs of sandals arrived fairly quickly and so pleased with them and the sale price, I kept both pairs.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

A Satisfied Customer

The website was user-friendly, so my purchase was easily made. The price was competitive, communication was good, and delivery was prompt. I was very satisfied with the service from Charles Clinkard, and would certainly use this company again.

9 August 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful. Bought 2 pairs. One of which was by order. Very comfortable. So much so that I went back with a friend. Had 3 more pairs. So much more comfortable than other high street brands.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Recently ordering a last pair of shoes online, they wrote to tell me they couldn't fulfil the order as they were out of stock. But they had placed a special order to source them from Germany for me if I still wanted them. Agreeing, in the meantime they they contacted me to say a pair had come back in stock and they were being sent out earlier. Such a breath of fresh air these days to get such good communication and great customer service going the extra mile. Most companies would just have sent an email saying my item was out of stock and that would have been the end of it.

29 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

I first saw the sandals I purchased from you elsewhere, but not the size, I bought them from you on online and other than a day late, my experience with your company was great. I love my sandals and exceptional quality.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

I have never heard of this company and…

I have never heard of this company and came across it when I was looking for doctor marten sandals for my granddaughter, i couldn’t believe it when I found a pair for £30 and also fast delivery I will definitely be buying from them again

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Ordered 2 pair of sandals same style different colours. Delivery was fast. Unfortunately I had to return 1 pair as I didn’t like the colour so returned them to my nearest shop in Cribbs Causeway. Lovely lady who served me refunded with no problem. In this day and age it is such a pleasure to receive such good service, of which I always receive when I shop in Charles Clinkard.

23 July 2025
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, but sadly had to return shoes as they were too small. Although I ordered a size 9, I sometimes find that if they are a 9/42, they are small, but a 9/43 usually fits. However the return process is straightforward, although you have to pay your own postage.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Reiker sandals

I found your website very easy to use.
Ordered my Reiker sandals, they were despatched within days and delivery was on time.
The sandals are very comfortable and very satisfied with everything.
Well done 👍

6 July 2025
Unprompted review
Rated 4 out of 5 stars

Slippers

Ordered slippers but unfortunately wrong colour was delivered. Had this design several times before so I decided to keep them. Clinkards were very helpful with a free returns label if I decided to send them back.

7 July 2025
Unprompted review

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