Challenge Fencing Ltd Reviews 1,728

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, politeness, and extensive product knowledge, making every interaction pleasant and productive. The delivery service is frequently highlighted as excellent, with many people appreciating the promptness, efficiency, and the accommodating nature of the drivers who often go above and beyond to assist with placement. The overall service, from online ordering to in-store assistance, is described as first-class, with consumers noting the ease of the process and good communication. People are also very satisfied with the quality of the products and the competitive pricing. While a small group of people mentioned that the order processing took a little more time or that delivery costs were a bit high compared to the value of the goods, the general sentiment regarding the product and order experience remains overwhelmingly positive.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Service

Clients share positive opinions on service, consistently highlighting its excellent quality and efficiency.... See more

Product

Reviewers highlight positive aspects of product quality. Customers consistently praise the high quality and... See more

Order

Customers had positive experiences with order. Many reviewers found the online ordering process... See more

Based on these reviews

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

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Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

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Rated 5 out of 5 stars

Booked in store, concrete fence posts/gravel boards and delivery organised for Good-Friday with instructions given of where to leave if no one home. On the day we didn’t hear the knock (as had headph... See more

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Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

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Rated 5 out of 5 stars

Glen seems to have worked some magic here - I dealt with Challenge only once when I worked as a builder just as he started a few years ago and the experience was shocking. He apologised and said it wa... See more

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Rated 5 out of 5 stars

Fantastic support from the Maidstone, Branch team I required a concrete mortice fence post to replace a broken unit The first order I made, was wrong as I ordered a corner post not an intermediate p... See more

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Rated 5 out of 5 stars

Online ordering was easy. I received a call the same day to confirm my order and advise that delivery would be the following day. The goods turned up as promised. Special mention to Paul the delivery... See more

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Rated 5 out of 5 stars

Excellent went on line found what I wanted Excellent service even rang me to confirm my order.sorry cant remember delivery drivers name very rude of me. But brilliant cheery helpful excellent. And no... See more

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Rated 5 out of 5 stars

Decided to extend the garden fencing, ordered online and the usual impressive service. We arrived to collect to be greeted by name by Leroy who brought the goods out ad put the timber in the car fo... See more

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Rated 5 out of 5 stars

Everything ordered was delivered as requested. Initially asked for brown but said they didn’t have any and would have to collect from the other site, which they clearly went out of their way to do. Al... See more

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Rated 5 out of 5 stars

Don’t bother with the usual diy shops- buy a quality product from a local company . Competitive prices snd fixed price delivery based on location. I’ve bought fencing supplies on the cheap in the past... See more

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Rated 5 out of 5 stars

Thank you Ann for delivering my large fences this morning. My garden is entrance is not easy , but Ann managed really well. Delivery arrived early which was a bonus. I always shop at Challenge fo... See more

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Rated 5 out of 5 stars

The friendly and knowledgeable staff at Cobham were a real pleasure to do business with. It is rare to find staff that go above and beyond the norm to help customers find the right products for the j... See more

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Rated 5 out of 5 stars

I made a very small order yesterday which has just arrived today. My friend visited the showroom initially & told me they had been extremely helpful in answering any questions & very friendly. Anne de... See more

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Rated 5 out of 5 stars

Ordered online, got a call back a few minutes later to confirm items in stock and agree delivery date which was next day. Very nice delivery driver who carried items into driveway with me. Thank yo... See more

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Rated 5 out of 5 stars

Online ordering was straightforward and I was subsequently contacted by telephone to arrange a delivery date. I had asked for prior notice of the delivery time so that I could move the car out of... See more

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Rated 5 out of 5 stars

The overall experience was first rate. The person in the shop was helpful and we picked a delivery day that suited us. The actual delivery itself was on time and the delivery driver could not have bee... See more

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Rated 5 out of 5 stars

On time good price fencing well made nice heavy duty posts no chunks out of them even the concrete gravel boards well made. And the driver excellent polite very very helpful will be definitely using... See more

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Rated 5 out of 5 stars

I was looking for a Arris Rail with Shaped ends and came across this company. Not only did I find the right one but it was a great quality and price. Andy ( staff ) was a perfect gentleman , polite a... See more

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Rated 5 out of 5 stars

Andy and the Challenge Fencing team were outstanding. From the very beginning, Andy assisted me and my client in creating a beautiful set of three gates for a new driveway. He understood precisely wh... See more

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Rated 4 out of 5 stars

Was a little deterred that the order took a little more time to process but as soon as the order was paid for, we did not have to wait much longer for the order to be delivered. the lady that deliver... See more

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Rated 4 out of 5 stars

After a good previous purchase I had cause to use Challenge Fencing again for some materials for a small project. Delivery was quicker than expected, a little expensive compared to the value of the go... See more

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Rated 4 out of 5 stars

Minor miscommunication with the office but the lady who delivered went above and beyond to sort it out.

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Rated 4 out of 5 stars

Staff very helpful. Good products. I have used this company before and would use them again.

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Rated 5 out of 5 stars

Writing on behalf of my father- I was visited by a lovely lady delivery driver on the 14th of July, she very kindly off loaded a fence post and concrete mix to me. Not only was she cheerful and prof... See more

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Rated 5 out of 5 stars

Andy from the Woking depot should be congratulated for his work. He was very knowledgeable and helpful. He goes beyond professionalism and is much appreciated. Please pass on my gratitude. Kind re... See more

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Rated 5 out of 5 stars

Ordering was straight forward. Delivery was within 24hours. Driver and assistant were polite and co-opertaive with respect to where to store the panels and posts. Quality of what we were supplied was... See more

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Rated 5 out of 5 stars

Ordered over internet and received instant reply. Goods delivered next day by very cheery and pleasant lady. Thank you for such a swift and excellent service.

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Rated 5 out of 5 stars

Brilliant ! Counter service very helpful. Delivery lady amazing ! Phoned half an hour before arriving. Efficient, friendly, etc etc. great service - will definitely use again.

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Rated 5 out of 5 stars

I’ve used challenge a few times always found staff very helpful, the products are a little bit more expensive than the like of Wickes or B&Q but products are much better quality.

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Rated 5 out of 5 stars

Easy to contact. Knowledgeable operative. Kept fully upto date with delivery and all executed on time as arranged. Absolutely no hassle. Got to be 5 Stars

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Rated 5 out of 5 stars

Great service,delivery on time and driver really pleasant and helpful. Nothing too much trouble for him . Thanks to all involved with a big thank you and highly appreciated and recommended.

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Rated 5 out of 5 stars

Always helpful on the phone and returned calls quickly also very helpful about all products.The lady who delivered was had such a lovely character and very helpful when unloading goods.

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Rated 5 out of 5 stars

Anne phoned ahead of the delivery to check her route and that someone would be home to take the delivery. She was super helpful and polite and we worked together to unload the delivery. Anne was a ple... See more

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Rated 5 out of 5 stars

I was recommended Challenge Fencing (CF) Cobham. Contacted CF to enquiry about frame for a gate which I ended up purchasing. I was taken aback by the impressive customer service receive... See more

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Rated 5 out of 5 stars

The system to order online feels more personal than most with phone calls to check items and discuss collection. Staff were friendly and helpful when collecting too.

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Rated 5 out of 5 stars

Telephoned first. Great service offering advice. At the shop same great polite service. Will be back! PS prices better than internet and other companies around.

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Rated 5 out of 5 stars

I cannot praise this company enough, from popping in to order the fence panels we required to delivery a week later. The customer service was excellent. Ann delivered the panels, very friendly and pol... See more

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Rated 5 out of 5 stars

Pricing is very competitive, quality of product top notch, customer service equally top notch! Nothing else to say really besides keep up the good work guys 👍

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Rated 5 out of 5 stars

The fencing items were easy to order online at a very competitive price and even better were delivered free the next day! The delivery driver was professional and very helpful placing the items exactl... See more

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Rated 5 out of 5 stars

Placed two orders for collection, then realised I couldn’t fit them in my van, and Challenge quickly offered me a delivery slot, and delivered them in time for my builder to start work.

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Rated 5 out of 5 stars

Visited Maidstone branch on behalf of a local primary school. All three staff being a lovely lady on the till, the branch manager and Paul in the yard went out of their way to help. Honestly have not... See more

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Rated 5 out of 5 stars

Great quality fence panels! Delivery on time and complete. Driver was super helpful and friendly. Jon dealt with the order and made the whole process simple, with reasonable prices and easy to dea... See more

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Rated 5 out of 5 stars

Served today by Leroy, who is one of the most helpful people I have had the pleasure of doing business with. Goods quickly ordered and a delivery date of my choice secured. A helpful experience... See more

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Rated 5 out of 5 stars

The sleepers were just what we wanted. Delivery was fast and exactly when they said it would come, and we were kept informed of progress as soon as the order was placed right up until we received it.... See more

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Rated 5 out of 5 stars

First time I have used them and will definitely use again. Even when they had a staffing issue, they worked to get my order out which was really appreciated. Quality of the products is great too.... See more

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Rated 5 out of 5 stars

Leroy in the cobham branch was very knowledgeable and extremely helpful from the start to the finish. I will definitely be coming back again for Future projects.

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Rated 5 out of 5 stars

Very friendly people to speak to and as soon as the items I ordered from them arrived at their depot they rang me and then delivered them to me within 2 hours.

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Rated 5 out of 5 stars

Have bought from them over the years always very knowledgeable helpful and reliable, good products . Will definitely use again.

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Rated 5 out of 5 stars

I delt with Andy and he couldn’t have been more helpful. He spent at least 45mins measuring out my rough plan to calculate exactly what I needed. Super helpful guy! Thanks again Andy.... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Andy helped us out greatly

Andy helped us out greatly. Couldn’t be more helpful. Got what we needed.

26 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Ed, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Challenge Fencing Woking

Excellent service from the guys especially Jon the manager. Good quality products at reasonable prices.

24 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Steve Thrussell, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Fantastic Service

First time I have used them and will definitely use again. Even when they had a staffing issue, they worked to get my order out which was really appreciated.
Quality of the products is great too.
Would recommend 100%.

20 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, DY, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Glen seems to have worked some magic…

Glen seems to have worked some magic here - I dealt with Challenge only once when I worked as a builder just as he started a few years ago and the experience was shocking. He apologised and said it was his mission to improve and, true to his word, this went without a hitch - good communication, good prices and quick delivery. Recommended!

9 February 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Graham King, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Very polite and helpful

Very polite and helpful

17 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Ernaz, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Great customer service …

I was recommended Challenge Fencing (CF) Cobham.

Contacted CF to enquiry about frame for a gate which I ended up purchasing.

I was taken aback by the impressive customer service received by all staff members that I had the pleasure to speak to, in particular Murtaza.

They all made my purchase a breeze, from advice on product requested and requirements to the ordering process.
Great communication throughout, good interpersonal skills, professional approach and courteous.

Lastly, I have visited many timber/fencing merchants in my lifetime but Challenge Fencing Cobham is now my preferred choice.
Thank you.

13 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Rafael Azevedo, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Good helpful service

Good helpful service

9 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Sally, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Above and beyond

Everything ordered was delivered as requested. Initially asked for brown but said they didn’t have any and would have to collect from the other site, which they clearly went out of their way to do. Also asked for specific time slot between 10-2 to avoid school run and again this was met. Absolutely excellent service from start to finish

9 February 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Nathan Faulkner, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Lovely people

Lovely people. Really helpful delivery folk. No complaints and speedy delivery too.

11 January 2026
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Simon, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Brilliant help from Challenge Woking

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later Andy brilliant on phone identifying 4 panels for us, then the team straight away delivered so we had Santas grotto ready for Mondays event. So grateful...we were in a panic and everyone was do helpful!

19 December 2025
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Alex Turner, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Fence post supply

They handled my order with their usual efficiency. Andy was easy to deal with.

7 January 2026
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mike Burton, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Online ordering was straightforward and…

Online ordering was straightforward and I was subsequently contacted by telephone to arrange a delivery date.
I had asked for prior notice of the delivery time so that I could move the car out of the drive and I was telephoned in advance.
The two delivery men put the concrete gravel boards and featheredge fence panels in the drive where requested.
Disappointing that the nails used in the featheredge panels are not galvanised though.

19 November 2025
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, J D, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Excellent delivered a day before actual…

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't ask for more. Definitely recommend and products good price panels well made and feel really heavy duty and dont look cheap really nice and you can ring them ask questions really polite and helpful no complaints from me

10 December 2025
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Reply from Challenge Fencing Ltd

Thank you, Daniel Smith, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Effortless communication and…

Effortless communication and well-informed staff. They consistently updated me on the delivery status, ensuring everything was executed precisely as scheduled. Zero complications throughout the process, deserving of a 5-star rating.

24 December 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Jasmine, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Leroy in the cobham branch was very…

Leroy in the cobham branch was very knowledgeable and extremely helpful from the start to the finish.
I will definitely be coming back again for Future projects.

6 December 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Stuart Laming, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Purchasing our new fence

The overall experience was first rate. The person in the shop was helpful and we picked a delivery day that suited us. The actual delivery itself was on time and the delivery driver could not have been better. She was extremely helpful and I could not fault her in any way. She was a credit to Challenge Fencing -Maidstone.

4 December 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, RB, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Excellent went on line found what I…

Excellent went on line found what I wanted Excellent service even rang me to confirm my order.sorry cant remember delivery drivers name very rude of me. But brilliant cheery helpful excellent. And no damage top quality couldn't ask for more. Definitely recommend and use again

25 November 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Daniel Smith, for your kind review; it is very appreciated.

Rated 5 out of 5 stars

Reliable supplier

Good delivery of quality goods. The delivery lady was particularly pleasant.

17 November 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, John Ellender, for your kind review; it is very appreciated.

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