Challenge Fencing Ltd Reviews 1,748

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, often going above and beyond to assist with orders and provide advice. The delivery service is frequently highlighted as excellent, with many appreciating the promptness, good communication, and the helpfulness of the delivery drivers who often place items exactly where needed. Reviewers are also very satisfied with the quality of the products and the overall service, noting the ease of ordering and the competitive prices. However, some people mentioned that the order processing took a little more time, and a few found the delivery cost to be somewhat expensive compared to the value of the goods.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Service

Reviewers consistently report positive feedback about the service, often describing it as excellent,... See more

Product

Customers consistently note positive experiences with product quality, often describing them as first-class,... See more

Order

People report positive experiences with the ordering process, finding it easy and straightforward, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant help from Challenge Woking....last minute on Friday before Christmas needed some sort of rustic panels to replace our broken forest school den in time for our Chrudtmas event 3 days later A... See more

Company replied

Rated 5 out of 5 stars

Staff are always helpful here. They take time to find a solution to your partuclar problem, helping the amateur like me to fix his fence. I've been using them for years, Downside included, and know wh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! After being let down by a well known store for fence panels, concrete posts and gravel boards I called Challenge. Super friendly and very knowledgeable lady on the phone - called F... See more

Company replied

Rated 5 out of 5 stars

Excellent delivered a day before actual delivery date.could of delivered the day before but sadly wasn't around. Excellent products no damage perfect even helped me put it where I needed it couldn't a... See more

Company replied


Company details

  1. Fence Supply Store
  2. Garden Center
  3. Landscaping Supply Store
  4. Lumber Store
  5. Railroad Ties Supplier
  6. Wood Supplier

Written by the company

The easiest, friendliest & most modern way to buy a fence, deck or gate. At Challenge Fencing we’re here to offer help & advice on all of your garden fencing & wooden landscaping projects. We are a local business in Surrey & Kent under the same ownership since 1987 with a history dating back to the 1940s. We only sell premium quality garden fencing, decking, driveway & garden gates and landscaping products such as wooden sleepers. So whether you’re planning a new garden fence or deck, updating your garden furniture, or requiring the added security of a strong garden or driveway, our huge stock means we’ve always got exactly what you are looking for. Our friendly in-branch staff will help make your next garden project a little easier with professional advice & installation guidance. You can buy online & choose to collect at your local branch or have one of our helpful delivery teams drop off your order at home. If you have any questions please telephone your local branch or message us via our Facebook page @ChallengeFencingLtd.


Contact info


4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very Efficient and friendly service

Very Efficient and friendly service - online, on the telephone and in person! Quick delivery!

7 January 2025
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, David Baldock, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Easy to order online and get delivered…

Easy to order online and get delivered locally. Challenge phoned me to arrange delivery.
Good quality Fence Posts delivered (straight and unmarked). Pleasure to deal with!

18 December 2024
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Reply from Challenge Fencing Ltd

Thank you, Steve E, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Great product

Great product
Great price
Great service
Great delivery

15 December 2024
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Dale Stringer, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Quality fencing.

Quality fencing.

11 December 2024
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Reply from Challenge Fencing Ltd

Thank you, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Excellent prompt service

Ordered replacement panels on-line on Sunday, 8.20am call Monday to discuss delivery arrangements, panels on site later Monday. Really excellent service.

8 December 2024
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Reply from Challenge Fencing Ltd

Thank you, John Wheeler, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Fencing supplies no trade…

Ordered online after big storm expecting out of stock or delays.......all items in store next working day. Friendly and chatty to a non tradesman quite refreshing.. well done to both members of staff.

16 December 2024
Unprompted review
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Reply from Challenge Fencing Ltd

Thank you, Stuart Maxwell, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Staff are helpful and friendly and…

Staff are helpful and friendly and their knowledge on their products and your job at hand is very good, pertuculay if you’re new to DIY on your own fencing projects.

20 November 2024
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Reply from Challenge Fencing Ltd

Thank you, Richard Croll, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

A big thank you

A big thank you. After the winds my mum who is 89 fencing blow down. Challenge Fencing not only delivered that day they also slid the panels into place for her. Fantastic service 🙏

9 December 2024
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Bisley Base, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Easy purchase and swift delivery

Easy purchase and swift delivery, exactly what you want for a replacement fence panel!!!

25 November 2024
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Reply from Challenge Fencing Ltd

Thank you, Paul B, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

I managed to order the wrong product

I managed to order the wrong product, and Challenge exchanged it very efficiently. Very prompt in answering my queries.

29 November 2024
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Robert Dickinson, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Great stock, great people

They have a great range of timber and fittings, combined with quick delivery and helpful people

18 November 2024
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Mr Graham Jordan, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Brilliant efficient service

Brilliant efficient service. Nick was so helpful from my initial phone to taking my order and arranging delivery the same day.

2 December 2024
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Celia, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

A great service by Challenge Fencing Maidstone.

I was amazed when the very pleasant middle aged lady from Challenge Fencing Maidstone said she was delivering my fencing order by herself. She was totally professional and efficient. Can't fault the service.

29 November 2024
Unprompted review
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Otto Ledniczky, for your kind review, it is very appreciated.

Rated 4 out of 5 stars

Delivered on time and all in one piece

Delivered on time and all in one piece, no damage etc. Cant fault challenge Maidstone. Good value and quality better than buying from the big DIY shop in town.

21 October 2024
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Jim, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

All good

Super easy to order on website, fast delivery & on time
Excellent service

20 October 2024
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, Nick, for your kind review, it is very appreciated.

Rated 5 out of 5 stars

Yet another cracking experience from…

Yet another cracking experience from Challenge!
Easy to negotiate website. Clear online ordering and pricing. Yet the personal touch to arrange delivery, and a delivery with a smile, that makes things so much easier.
Wouldn't hesitate to recommend them, top quality products, great personal service.

16 October 2024
Challenge Fencing Ltd logo

Reply from Challenge Fencing Ltd

Thank you, John Price, for your kind review, it is very appreciated.

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