Chalkys Reviews 

1,611
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 581 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, communication, and updates, often describing it as five-star. Many highlight the speedy delivery, with items frequently arriving on or even before the release date, well-packaged and in pristine condition. People frequently find prices to be competitive and offer great value, often being the best available. However, some customers also noted issues with packaging, leading to items arriving damaged or in battered condition. Others experienced significant delays in receiving orders, with some items not arriving as expected, or received incorrect products that did not function properly.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and prompt delivery... See more

Product

Consumers find product to be positive, often praising the wide variety of albums, CDs, and vinyls available,... See more

Price

Customers consistently express satisfaction with the pricing, often finding items at a lower cost compared to... See more

Service

Reviewers highlight positive aspects of service, consistently praising the overall excellent and efficient... See more

Order

Customers consistently note positive experiences with order, praising the easy online purchase process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent shopping experience. My new Confessions 2 Vinyl record just arrived intact... as if Madonna packed and posted the item herself...she is a perfectionist. Many thanks to Chalkys' Team. Keep do... See more

Company replied

Rated 5 out of 5 stars

Have bought from Chalkys many times as they have great prices, a vast catalogue of items and excellent service. Excellent communication and updates, fast shipping and well packaged items make them a g... See more

Company replied

Rated 5 out of 5 stars

Love that there's free delivery on all UK orders. Pre-order new releases and shipped to arrive on day of release (in this case, Madonna's Confessions II CD). Competitive prices too. Also love not havi... See more

Company replied

Rated 5 out of 5 stars

My Cd arrived on time and was really well packaged. I discovered Chalky's firstly through their ebay shop,but then found their website which I now use as well. Their website has a smart retro look and... See more

Company replied


Company details

  1. Music Store
  2. DVD Store
  3. Hobby Store
  4. Record Store

Written by the company

We sell a range of media products, from top albums through to new release movies and TV shows, all direct to your door at the best prices possible. We also have an extended back catalogue so check us out, we're bound to have what you're looking for!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,611)

624 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm in the EU so it takes some time

I'm in the EU so it takes some time, but I always get whats been ordered.

8 July 2026
Chalkys logo

Reply from Chalkys

Good morning,

Thank you for your review!

I am happy to hear that you are pleased regardless of the delivery time.

We are desperately working on getting this lower and hope to have this reduced to a minimum soon.

Have a great weekend!

Kind regards
Ryan
Customer Service Manager

Rated 5 out of 5 stars

Absolute brilliant independent online…

Absolute brilliant independent online record store, especially for collectors like myself.

Big variety of albums at the average price but with free delivery.

16 July 2026
Unprompted review
Chalkys logo

Reply from Chalkys

Good morning,

Thank you very much for your positive review!

I am glad to hear that you are happy with our service.

Have a great weekend!

Kind regards
Ryan
Customer Service Manager

Rated 5 out of 5 stars

Chalkys .Get on board!

Chalky's is a good reliable company I've bought from them for many years now ,any problems are soon rectified I have no complaints against the company.

1 July 2026
Chalkys logo

Reply from Chalkys

Hi John,
Thank you for your fantastic review! We truly appreciate your long-standing loyalty and are so glad to hear you consider Chalky's a reliable company. It is great to know that any issues you have had were quickly resolved. We value your continued support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Really happy with the service

Really happy with the service, clarity and ease of use of your website and speed of delivery!

8 July 2026
Chalkys logo

Reply from Chalkys

Hi Francis,
Thank you for your wonderful review! We are so happy to hear you are really pleased with everything! Thank you for the kind words.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

I had a great experience with Chalkys

I had a great experience with Chalkys. Great customer service. Highly Recommended. Will purchase from them again.

15 July 2026
Unprompted review
Chalkys logo

Reply from Chalkys

Hi Richard,
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chalkys and that you found our customer service helpful. We truly appreciate your recommendation and your business.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Great seller nice item cd it was fab…

Great seller nice item cd it was fab delivery service spot on time thank you so very much

8 July 2026
Chalkys logo

Reply from Chalkys

Hello,
Thank you for your fantastic review! We are thrilled to hear that you loved the CD and that our delivery service met your expectations. We truly appreciate your kind words.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

FAST and friendly

Stones new album arrived on day one of release with t he nice touch of an extra promotional card

8 July 2026
Chalkys logo

Reply from Chalkys

Hi Clive,
Thank you for your fantastic review! We are thrilled your new Stones album arrived right on release day, and we are glad you enjoyed the extra promotional card. Thank you for sharing your experience.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Best value in the UK

As usual, Chalkys provided the best value in the UK, delivered promptly and safely. Think I've bought 5 CDs and 2 albums from them already this year, with great service each time. What more do you want?

30 June 2026
Chalkys logo

Reply from Chalkys

Hi Gary,
Thank you so much for your incredible loyalty and this fantastic review! We are thrilled to hear that you consistently find Chalkys to be the best value in the UK and that your CDs and albums always arrive promptly and safely. We truly appreciate your kind words about our service.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Very reliable

Very reliable, received on the date I was given.

1 July 2026
Chalkys logo

Reply from Chalkys

Hi Mario,
Thank you for your fantastic review! We are so glad your order arrived reliably and exactly when expected. We really appreciate you taking the time to share your positive experience!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 4 out of 5 stars

Fair prce

Fair prce, secure shipping.... Thx!

1 July 2026
Chalkys logo

Reply from Chalkys

Hi Marc,
Thank you so much for your fantastic review! We are thrilled to hear that you found our pricing fair and our shipping secure. We always strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Delivered within the time would use…

Delivered within the time would use again

1 May 2026
Chalkys logo

Reply from Chalkys

Hi Scott,
Thank you for your review! We are glad to hear your delivery arrived on time and that you would use us again. We appreciate your business!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Easy to order

Easy to order, was a preorder which was delivered on release day in good condition. Thank you.

1 July 2026
Chalkys logo

Reply from Chalkys

Hi Nick,
Thank you for your review! We are so pleased to hear that your pre-order was easy to place and arrived on release day in great condition. We really appreciate your kind words!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars
Chalkys logo

Reply from Chalkys

Hi Bruce,
Thank you for your review! We are glad to hear you are happy with our prices and quick delivery. We appreciate your feedback!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Chalky experience

Chalky website is easy to use,
The delivery was excellent, the record arrived safely and on the day of issue. The prices at Chalkys is as good as anywhere on the net.

15 July 2026
Chalkys logo

Reply from Chalkys

Hi Don,
Thank you very much for your wonderful review! We are delighted to hear that you found our website user-friendly and that your record arrived safely on its release day. We truly appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Quick arrival, well packaged, great price

I ordered a deluxe 3cd boxset at a reasonable price and it arrived nice and quickly, well packaged to protect it. Happy with purchase and can fully recommend this company

7 July 2026
Chalkys logo

Reply from Chalkys

Hi Rebecca,
Thank you for your wonderful review! We are so glad to hear you are happy with your 3CD boxset and that it arrived quickly and safely. We appreciate your recommendation!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Fantastic

Fantastic!

I received my pre-ordered copies of Madonna's Confessions II on the day of release. Immaculately wrapped and packaged. Superb service - have bought several vinyls from Chalk's since.

7 July 2026
Chalkys logo

Reply from Chalkys

Hi Paul,
Thank you so much for your fantastic review! We are thrilled to hear you have had such great experiences with us, especially with your Madonna pre-orders. We really appreciate your continued support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

1227

Nice quality shirt

30 June 2026
Chalkys logo

Reply from Chalkys

Hi Brandon,
Thank you so much for your wonderful review! We are thrilled to hear you are pleased with the quality of your shirt. We truly appreciate your support!
Kind regards
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars
Chalkys logo

Reply from Chalkys

Hi Andrew,
Thank you for your wonderful feedback! We are delighted to hear that you were pleased with our prices and delivery. We truly appreciate you taking the time to leave us a review.
Kind regards,
Rachael
Assistant Customer Service Manager

Rated 5 out of 5 stars

Quick delivery and communication

Quick delivery and communication

29 June 2026
Chalkys logo

Reply from Chalkys

Hi Anne,
Thank you for your wonderful feedback! We are pleased to hear that you are satisfied with our prompt delivery and communication. We appreciate your business.
Kind regards,
Rachael
Assistant Customer Service Manager

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