Chain Reaction Reviews 

Wow, a giant has fallen. CRC used to be my go to for anything bike, they had everything I need, now they have absolutely nothing I want.

Item arrived next day with a small part missing.
Only contact available is their online contact form which is clearly being administered by a bot and is as rubbish as these things always are. I've had three emails now, with one of them even asking me to send a picture of the missing part! 3 days later i'm still waiting for a proper answer

Website does not work properly anymore and "customer service" is a useless chat bot.

Thought I’d give the new Chain Reaction a go just to see what happened. Placed an order, foolishly for essentially needed components, and then waited, and waited and waited. Eventually, getting sick of the delay, I attempted to make contact with them. There appears to be no contact phone number only an online chat. The person responding to my enquiry was very evasive not really giving me any information I didn’t have already. The one saving grace was that after making three requests to cancel and refund this order they eventually did this. My guess is that Chain Reaction no longer carry any physical stock and are acting purely as an agent. They might look as though they’re still the cheapest, but if they can’t deliver they’re just wasting your time.

Chain reaction are a joke of a Company!!! A fox mainframe helmet was ordered and on arrival it was in a plastic bag that was split and the box containing the helmet was crushed due to being lobbed around by the cheapest delivery Company they could use. This is not an exceptable way to end safely equipment. I have sent multiple emails with photos to show the damage and still no reply,

DON'T USE CHAIN REACTION TO CYCLES!!!!!!

Under no circumstances will I consider purchasing literally anything from CRC from 2024 onwards.

My ebike's frame has developed a fault, the only method of fixing the frame is through their warranty process, however CRC isn't honouring any warranties from pre 2024, and the administration company has now shut down fully, they point to the manufacturer (Vitus aka CRC) for recourse who are pointing to the administration company, a circular blame game.

So, with 3 years of my promised remaining warranty gone, I'm literally left with a completely written off bike with no fix possible from CRC nor Vitus on the table.

Their customer service still points to the administrators for past warranty support, but they've closed down as of 18th april 2024, so CRC customer support is actively misleading their old customers about warranty coverage.

No customer service contact details on website. Not processing refunds. Been put into liquidation and not bought by Frasers / Sports Direct. Sent several hundred pound order back but not heard from them and noway to contact them. Only using Sigma Sports and Tredz going forward. Note changed terms of trade to 28 days now post bankruptcy.

Don’t waste your time buying from them.
No customer service will replay to you.

I ordered bikes I haven’t received them 10days.

Never again.
Ordered a bunch of bike parts worth £148 and they lost them in the post and now will not respond to any ways to contact them. Over a week and no parts plus no refund or replacements. Useless.

Since changing owners I wouldn't recommend this shop at all it used to be my go place to get parts if my local shop didn't have what I needed. Wouldn't even bother looking on here for bikes or bike parts now it such a crap selection and gone cheap brands and branding save yourself time and find a proper bike website

What an amazing online shop for any bicycle fan. I think it is well known all over the world.

I remember buying a Race Face Ride crankset for less than $100 which is almost free! Quick delivery. Good price.

Since the change of owner ship I've used these once since and what a shambles it is. I highly doubt ill use again due to only receiving 1 item of mine missing the other 4 items. With no way of finding an email address to sort this out.

The best customer service I have ever experienced and just a great honest company 999999/5 stars

Was definitely a bit apprehensive about going back to Chain Reaction Cycles after a numbers of years given the much reported issues with the parent company – Wiggle etc. Thankfully goods (two x front bike lights + speed/cadence sensors for £80) arrived, albeit a day longer than expected. When I ordered the goods I received confirmation by email, but nothing after that, which was a bit concerning after 4 days. However, when I logged into my account all the information was there, so check your Chain Reaction account for updates. Have given 4 stars rather than 5 due to the lack of updates to email i.e. you order has been dispatched etc., which is pretty standard these days.

Returns were 90 days, now 28. Stuck with lots of items I don't want. Won't order again.

order number C24000055871
Items ordered and received on time and in good order minus one item which I then sent 4 emails about not receiving and nobody has replied, also sent messages via Facebook I don't no what else to do but will not be ordering again from this company that prior to this had always top service

STEER CLEAR BUY YOUR BIKE FROM ANOTHER COMPANY! DO NOT USE

Awful company when an item arrived damaged they send us a link of how to fit the item and say heres a link so you can purchase it yourself!!! Really the bike arrived with a part that they had apparently checked? Not very well obviously and 2 parts dropped out of the end bent and apparently we have fitted it incorrectly. I do not think so. I feel anyone with similar issues to me should get together and put a law suit against the company as it is just not acceptable to send a brand new bike with broken parts and then not accept liability.
Awful awful awful
DO NOT PURCHASE FROM THIS COMPANY

Very poor service, would advise to stay away.

Ordered Sidi Sidi Shot 2 Dzero Cycling Shoes at £126.99 last item in stock, or so they said. 24 hours later they cancelled the order saying sticking issue and refunded. This is not the first time they have done this to me. They are a horrible company and they should have fulfilled their end of the purchase. I told them I'd be giving negative publicity at every opportunity such are my feelings towards how they do your business. If they were a decent company they would source the order and get it sent out. I then went back into the site 48 hours later and the same shoes were Available to order. So I ordered them again and 24 hours later they cancelled the order saying stocking issue, unbelievable. Stay away.

Recently bought baby bangle of you outstanding service I’m am so happy with my purchase many thanks