Very happy and satisfied with my purchases and service! Ordered 4 chains from Cernucci and the quality is outstanding. Had a slight issue with one chain and be assured that this got resolved i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Just had a really positive experience with this company. Firstly the clothes are all absolute quality and the style is immaculate. Secondly the customer service goes above and beyond, Ryan helped me s... See more
Company replied
After seeing the women’s tracksuits on socials, I ordered one and I’m so glad I did. The quality and fit are absolutely amazing. True to size and a beautiful material. I immediately ordered an... See more
Company replied
⭐⭐⭐⭐⭐ I’ve been wearing Cernucci for a while now and the quality is honestly next level. The shine, the details, the weight — everything feels premium. Everywhere I go people ask me if I’m f... See more
Company replied
Company details
Written by the company
The leading jewellery and streetwear brand for the next generation. Worn by Phil Foden, Jorja Smith, A Boogie & more.
Contact info
United Kingdom
- support@cernucci.com
- www.cernucci.com
4.0
Great
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lost half my money on warranty claim
Bought a chain for £64.99 in November 2025 with free earrings as part of the Buy One Get One Free offer. After 7 months the chain had rusted and the gemstones had turned turquoise. They accepted it was faulty under the guarantee, which I appreciated.
I was offered a replacement or store credit, so I obviously chose the store credit as i’d now lost all confidence in that chain. Nowhere did they mention it would only be 50% of what I paid. After I’d accepted, they added just £32.49 to my account. Their reason was that because I got two items, I’m only entitled to half the order value. Funny how my receipt clearly shows the earrings were FREE, but now they’re suddenly worth £32.49.
I questioned it twice and just got the same copy-and-paste response. Lost half my money and now stuck with £32 that can buy you basically nothing from there so will have to spend more money. Very disappointing. Cheaply made rubbish!!!
1 July 2026
Unprompted review
Reply from Cernucci
Hello Katie Potter,
We're so sorry to hear that your item has become faulty. This is certainly not the level of quality we aim to provide.
I can see that you contacted us to let us know that one item from your Buy One Get One Free bundle had developed a fault. In these circumstances, we either offer a replacement for the faulty item or refund the value of that item, which is 50% of the bundle's total value.
We sincerely apologise for any confusion regarding how the Buy One Get One Free offer is refunded and understand this may not have been what you were expecting. If you have any further questions, please don't hesitate to let us know—we're always happy to help.
Kind regards
Scammers
Scammers! Beware they do not give you money for refund after you return a package to them. I returned my package six weeks through their portal and the customer service pretends. They don’t know who I am every time I reach out I had to dispute a charge back on my card. The most frustrating experience ever. Oh and the reason I was returning, the clothes is because they’re horrible.
25 April 2026
Unprompted review
Reply from Cernucci
Hello Uliana,
we are sorry to hear you do not yet have your return refund.
I can see an advisor asked you to confirm your order number on Tuesday, you confirmed your order number yesterday at 7pm and this was refunded first this this morning.
Unfortunately your return never reached our warehouse, but we understand this is not the fault of the customer and an advisor refunded this for you.
Thank you for the patience you have shown regarding this.
Kind regards
bought a ring from them with 2 of the…
bought a ring from them with 2 of the rings the stones fall out.But they did send me a refund
my other ring was listed as 925 silver when i got the ring and wore it for a day i realised my finger turned green which made me look for a sliver stamp inside the ring and there was no silver stamp
17 June 2026
Unprompted review
Reply from Cernucci
Hello ESHAN K,
we are sorry to hear your item has become faulty. This is certainly not the quality we strive for here.
I have sent over an advisor to look into this for you now. This should be resolved for you today and we thank you for your patience so far regarding this.
Kind regards
Bethany is a star
Bethany is a star - I love the brand Cernucci and they’re customer service is as good as the garms :)
30 June 2026
Unprompted review
Reply from Cernucci
Thank you so much Anna for leaving us this 5* review, we are so pleased to hear Bethany was star during your time with us and you appreciate our brand as much as we do 🫶🏽⭐ we love to hear this!
Didnt want to help at all with a simple…
Didnt want to help at all with a simple issue, very poor Customer service and a shame as bought many many items from these guys.
1 June 2026
Unprompted review
Reply from Cernucci
Hello Simone Ippolito,
We're very sorry to hear that you've been disappointed with your experience so far.
I have located your emails and can see that you requested a return for a pair of earrings. Unfortunately, due to hygiene reasons, we are unable to accept returns or offer refunds on earrings once they have been dispatched, in line with UK consumer regulations.
We sincerely apologise for any disappointment or inconvenience this may cause. If there is anything else we can assist you with, please don't hesitate to let us know.
Kind regards
Cernucci is a very good and trustworthy…
Cernucci is a very good and trustworthy website, I strongly recommend it for many reasons amazing customer service very helpful and support , good quality products and great delivery service.
6 June 2026
Unprompted review
Reply from Cernucci
Thank you Juliana for this 5* review, we are so pleased to hear customer service was amazing during your time with us and you appreciate our quality pieces as much as we do ❤️🫶🏽
item shrunk
Very unhelpful customer service. I’ve ordered 5/6 tracksuits from them. I have had no issues with any of them and have followed the care instructions. I was the items on their own on 30 degree wash and air dry. My latest tracksuit has shrunk and I’ve sent pictures showing them and they dismissed me completely and have offered no further help. The items are expensive but I don’t mind the cost if you are getting quality and also good customer service. They have just lost a customer.
24 June 2026
Unprompted review
Reply from Cernucci
Hello Sarah,
we are sorry to hear your Jeans have shrunk. This is definitely not the standard we aim to achieve here with our pieces.
I can see your case has remained open whilst our team have been looking into this and an advisor is reaching out to you with a resolution this afternoon.
We thank you for raising this with us and this should be resolved for you today.
Kind regards
Bought 4 pieces of jewellery from here
Bought 4 pieces of jewellery from here. Every single one of them has turned my wrist and neck green! It’s shocking especially with how they promote themselves online. They’re no where near as good as they say they are. Yes the pieces look nice but that’s if you don’t mind turning green. I don’t recommended unless you’re a fan of shrek :)
27 June 2026
Unprompted review
Reply from Cernucci
Hello,
we are so sorry to hear your item has become faulty and this should not be happening. This is certainly not the quality we aim to achieve with our pieces.
Please reach out to support@cernucci.com, our team would be more than happy to replace this for you under our Cernucci guarantee. This should then be resolved for you within 48 hours.
Kind regards
Great customer service
We ordered a Bracelet ... when it arrived the clasp wouldn't open. There was no Drama I contacted customer service and it was sorted quickly by a lady called Bethany. I was asked to send the order number a video of the issue and the same day a new one was issued. Thank you Bethany for your quick and efficient customer service
18 June 2026
Unprompted review
Reply from Cernucci
Thank you so much Emma for this 5* feedback, we are so pleased to hear Bethany resolved your query quickly and efficiently ❤️🤞🏼 we love to hear this!
Don’t recommend
Sent me my order missing 2 items . I only received the box ( medium, which i also payed for) . When i asked them to look into this matter they send me fake photos from a different order and said it was mine. I asked for a refund or at least send me the missing items they ignored me. Would not recommend
23 June 2026
Unprompted review
Reply from Cernucci
Hello Ibrahim Alodat,
we are so sorry to hear you have not received your item.
I can see an advisor looked into this and provided photos from our packing centre of your order showing these items were packed correctly.
However we understand this may have happened during transit and an advisor has been looking into this this morning for you. Thank you for your patience so far regarding this.
Kind regards
Cernucci best worker!
Bethany was such a great help, very easy to work with and got my problem fixed very quickly highly recommend!
27 June 2026
Unprompted review
Reply from Cernucci
We appreciate this 5* review David and we are happy to hear Bethany was great help and your query was resolved quickly 🙏🤞🏼 big love bro
Bethany Was great and helped me refund…
Bethany Was great and helped me refund my items
26 June 2026
Unprompted review
Reply from Cernucci
Thank you for dropping us this 5* review, we are pleased to hear Bethany was helpful during your return process 🤞🏼🤩 we appreciate this feedback
Ordered next day delivery over a week…
Ordered next day delivery over a week ago and still hadn’t received my parcel for an event I had planned tomorrow (EVRI’s fault), contacted cernucci via instagram and then the lovely Bethany helped me by posting my order back out for me and was prompt in responding throughout, thank you Bethany! ❤️(Fingers crossed it’s here tomorrow!!)
26 June 2026
Unprompted review
Reply from Cernucci
Thank you so much Cortnee for taking the time to leave us this 5* review, we are happy to hear our Bethany managed to replace your order quickly for you and responded promptly throughout ❤️🎉 we love to hear this!
Not happy ordered 2 tracksuits and…
Not happy ordered 2 tracksuits and received wrong items first time ordering from this company understand mistakes can be made but think things should be double checked before sending out to customer now i have to return items and re order the tracksuit again as the return portal not allowing me to order my size not great im out of pocket until i receive my refund so now iv paid for 3 and only got 1
26 June 2026
Unprompted review
Reply from Cernucci
Hello Tracy Conahan,
We are so sorry to hear about your experience with us so far. This is certainly not the standard of service or quality we strive to provide.
We completely agree that all items should be thoroughly checked before they are dispatched, and we sincerely apologise that this issue was not identified before your order was sent.
To help resolve this as quickly as possible, I have escalated your case to one of our advisors today so we can speed up the process and ensure this is dealt with as soon as possible.
Thank you for your patience and understanding while we work to put this right. We truly appreciate it.
Kind regards,
I’m writing on here to get a response…
I’m writing on here to get a response as I need an answer. I placed an order for next day delivery despite it being before the cut off I was told i wouldn’t receive it till the next working day. Since then I’ve had no update and the evri app just says “we’re expecting it”. I’ve emailed multiple times yet haven’t been given a reply as to whether it’s been handed over or when I’m going to receive the item. I just need to know when it’s going to be delivered and then I will delete this review as I don’t like leaving bad reviews. Please help. My order number is 1638297
25 June 2026
Unprompted review
Reply from Cernucci
Hello Poppy,
we are so sorry to hear your order missed it's delivery promise. This is certainly not the standard we aim to achieve.
Unfortunately due to the heat, couriers have been experiencing some delays this week and we are sorry to hear this has directly impacted your order.
I can see an adviser has reached your emails this morning and we hope this is now resolved for you and your queries have been answered.
Thank you for your patience so far during this time, we truly appreciate it.
Kind regards
I’ve ordered from this company 1 month…
I’ve ordered from this company 1 month ago and th order still hasn’t arrived ALSO this was a next day delivery purchase for a birthday present I’ve contacted them many times and I haven’t got any response back. This is truly very disappointing and disgusting never ordering from this place again. TERRIBLE
28 May 2026
Unprompted review
Reply from Cernucci
Hello Hawa Mohamoud,
we are sorry to hear you have not yet received your order. This is certainly not the standard we hold our courier partners to.
Unfortunately we cannot see any emails under the name Hawa Mohamoud but our team would love to resolve this for you. Please send over a message to support@cernucci.com so our team can locate your query.
This should be resolved for you the same day.
Kind regards
Bethany was great with helping myself…
Bethany was great with helping myself out and providing me with a replacement.
5/5 stars
24 June 2026
Unprompted review
Reply from Cernucci
Thank you so much Dom for dropping us this 5* review, we are happy to hear Bethany was great in processing your replacement and you hold us at 5/5 🤩🙏 appreciate this bro
Helped with a missing item
Francesca From the customer service helped sorting out a missing bonus item I skipped adding to my basket and the process was entirely smooth. She was understanding and ready to help with any concern.
24 June 2026
Unprompted review
Reply from Cernucci
Thank you Raph for dropping us this 5* review, we are happy to hear Francesca resolved this smoothly for you 🙏 we appreciate this feedback bro
Amazing customer service Francesca…
Amazing customer service Francesca helped with my issue and resolved it super fast! xx
24 June 2026
Unprompted review
Reply from Cernucci
Thank you Lily for taking the time to leave us this 5* review, we are so pleased to hear Francesca was amazing during your time with us ❤️🌹
Thanks to ryan
Ryan is a legend, I have had trouble with my orders twice and I have been so blessed to be able to email and get things sorted as quickly and efficiently as possible all thanks to Ryan and his great customer service
23 June 2026
Unprompted review
Reply from Cernucci
Thank you Dom for dropping us this 5* review, we are happy to hear our Ryan was able to resolve this for you 🙏 appreciate this bro
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