Centrona came out the same day I called them about a fault. It was ordered and arrived a few days later. The part was fitted less than 24 hrs after arriving and we were with other water and heating ag... See more
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I cannot speak highly enough of Centrona Gas. We had an ongoing issue with our air conditioning unit that no one seemed able to fix, until Mike from Centrona Gas came along. He quickly diagnosed the p... See more
I cannot praise the guys enough! They're were a few teething issues with the installation but they got everything done working around us and our availability. We dealt with predominantly with Be... See more
Centrona gas has been maintaining my boiler for the past 12 years. They are always available and on time. My boiler broke down last week - Centrona Gas were able to diagnose the issue quickly, offer m... See more
4.8
Excellent
87 reviews
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Excellent!!!
I had a few quotes from some other firms and none of them seem to impress me as much as Centrona Gas Services. Most seemed to want to rush in and shove a quote in my hand. I really found that the surveyor took his time to really look at properly which gave me the impression i would be getting a decent job done.
I'd like to give special thanks to Richard, unsure of his surname, who came today to install our boiler. He arrived early and was very efficient. He informed me of what he was doing along the way, and asked before any decisions had to be made. Would definitely recommend. Good all round service. I thought there would be a lot of fuss and mess and was pleasantly surprised at just how very clean and tidy he was. If you need a boiler installing i would highly reccommend centrona gas
17 August 2015
Unprompted review
Awful!
First appointment, they were 12hrs late. When the plumber showed up he did not fix the problem and forgot to set the system do it would work. Second appointment they were sgsin late, then suggested I needed several spare parts - which they later sdmitted could be fixed by 'exhanging the washer'. Third appointment they cancelled by email after taking a 50% deposit for a boiler replacement. Awful!
26 February 2015
Unprompted review
Reply from Centrona Gas
Dear Ulrike, customer service is very important to us and we always aim to accommodate our customers needs where possible. We apologise for the late arrival of one of our service engineers who's previous job, I understand had run on longer than expected. We made endeavours to keep you informed as your appointment was progressing. We offered you a full refund or the option of an engineer visit out of hours, that evening, You agreed to this and the appointment went ahead successfully resulting in the reinstatement of your 17 year old boiler. Our engineer mentioned that parts for further work are obsolete, however their was a possibility of repairing your boiler by replacing the washers only, however we could not guarantee the success of the repair.
You then agreed to replace your boiler of which you were ecstatic to go ahead with, especially as the price quoted was £2,000 cheaper than the central London company you complained of prior.
You informed us that you were available any day the following week which we scheduled on the nearest date available. Days later, after confirmation of your appointment, you suddenly and towards the end of a Friday demanded the installation be carried out the coming Monday, (next business working day) which unfortunately we could not accommodate due to existing bookings that could not be moved at such short notice. Further, their would be no practical way for us to organise the logistics involved in your job within a matter of hours. Your 50% deposit was then returned to you within 2 hours.
It appears that you have left this feedback as some sort of punishment for not meeting your demands by any means necessary and regardless of whether your demands were practical or reasonable. We feel this feedback should stand as it demonstrates the integrity of our 3rd party reviews. We would have rather you contacted us to discuss your experience and ultimately taken a rational view as oppose to a knee jerk response.
If you would like to discuss this further, I am available on 0208 181 8950
Best Regards,
Phillip Thomas - Customer Support Team
Great service. Great value.
No doubts this is one of the best companies we had to deal with.From the first call I made to their head office until the work has beendone.Special thanks to Richard Davies, who did all the work: very friendly,polite, patient, professional representative of Centrona Gas. We neededtwo radiators and a bath sink to be installed. Richard has done thebest: there were some issues in the bath but he sorted this out within30minutes. There was also no rubbish left after the works, so we didn'tneed to tidy up the place.Thank you Jon for providing all the necessary information for us (nameof the materials Richard needed, shops where we could get it cheaper).It was all very helpful.We would definitely recommend this company to all. It's a great valueand quality!Thank you Best wishes Alla and Nicolas
20 October 2014
Unprompted review
Never any issues.
What a wonderful company... Great service, honest and so professional. Use then for my home and work places. Could not fault them.
3 June 2013
Unprompted review
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