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CEL Solicitors Reviews 

11,510
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,536 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, patient, and understanding, often making them feel at ease. Many highlight exceptional customer service, noting representatives listen carefully, explain processes clearly, and provide thorough support. The overall service is frequently described as efficient and helpful, with consumers appreciating swift action and guidance in their claims, often expressing gratitude for comprehensive support and reassurance. However, some customers also noted issues with communication, such as ignored emails when asking for progress updates and a perceived lack of follow-up or contact.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Users describe positive interactions with contact, noting that initial contacts were very helpful and... See more

Claim

Consumers find the claim process to be positive, with many reviewers praising the professional and supportive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to a very patient gentleman called Matthew. He listened to my story, took notes, asked me the necessary questions and told me how the situation stood. I was very grateful for his calm and p... See more

Company replied

Rated 5 out of 5 stars

I spoke to Paul Carson today who was professional, understanding and very helpful. I was provided with useful information on strategies scammers use and what to look out for. Paul explained the next... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
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Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
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Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
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Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(11,510)

1,436 reviews in the last 12 months

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Rated 1 out of 5 stars

attempted fraud recovery

I uploaded close to 30 documents of fraud proof to this company in an attempt to get a refund from the bank.

Communication was extremely poor and only once did I manage to get through to my actual case handler who was familiar with the facts after navigating the AI assistant. Quite often this assistant got it completely wrong and I had to start the phone call again.

The bank then got in touch with me asking for proof of fraud… which would be the 30 documents I had already uploaded to CEL. None of these were passed on to the bank and I had to forward documents to them myself. At which point I begin to question why am I paying solicitors out of my possible refund when I am the one doing all of the footwork.

4 months later it was decided that there was not enough proof despite it very clearly being a scam and there was nothing more they could do to progress this case. I feel nothing has been accomplished here apart from wasting my time. The only silver lining was that it was no win no fee, in this case you get what you pay for.

2 March 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your feedback, and we’re truly sorry we weren’t able to achieve the outcome you hoped for. Unfortunately, there are times when we’re unable to help everyone who comes to us, despite our best efforts.

We appreciate the time and effort you put into your case. As mentioned in our letter, you have the option to escalate your case to the Financial Ombudsman yourself. If you need any guidance on this process or further advice, please don’t hesitate to get in touch, we’re always here to help in any way we can.

Rated 5 out of 5 stars

They are good help me for compensation…

They are good help me for compensation for my injury
They are understand me l am deaf .. other solicitors are not good not helping
CEL SOLICITORS are very good
They are good patient with me over l cannot hear the telephone and email each other

23 June 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind review. We're delighted to hear that you felt understood and supported throughout your claim. We know how important clear communication is, and we're pleased we could work with you in a way that suited your needs. It was a pleasure to help you, and we wish you all the best for the future.

Rated 5 out of 5 stars

Very helpful and polite and went above…

Very helpful and polite and went above and beyond to help always there 24/7 to answer questions or help in any way if needed. Can't thank you all enough or recommend you enough. Absolutely amazing. Thank you.

23 June 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your wonderful review! We're delighted to hear you had such a positive experience. Your kind words and recommendation mean a great deal to our team. It was our pleasure to help, and we're always here if you need us.

Rated 5 out of 5 stars

Everything went well with the case you…

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payment outcome I felt it was a lot short of what you advised me that I was to receive. I only accepted because I felt it had been going on to long .Thankyou for your time.Anthony Parker.

23 June 2026
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to share your feedback. We're pleased to hear that you felt well informed throughout your case and that our team kept you updated every step of the way. We're sorry to hear you were disappointed with the settlement outcome. We always aim to achieve the best possible result for our clients, and we understand your frustration when expectations differ from the final outcome. We appreciate you placing your trust in us and wish you all the very best for the future.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish and never gave up when there was challenging times !
I can not recommend this company enough especially Kai Fessey who has been amazing 🤩
So thank you 🙏

2 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your wonderful review! We're delighted to hear you had a great experience from start to finish. We'll be sure to pass your kind words on to Kai, he'll be thrilled to know he made such a positive difference. We truly appreciate your recommendation and wish you all the best!

Rated 5 out of 5 stars

I spoke to Paul Carson

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything clearly and made the whole process straightforward. Excellent service – thank you, Paul!

1 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your fantastic review! We're so pleased to hear you had such a positive experience with our team. We'll be sure to pass your kind words on to Paul, he'll be delighted to know his professionalism and support made the process clear and straightforward. We really appreciate your recommendation and thank you for choosing CEL Solicitors.

Rated 4 out of 5 stars

Quality Service

Wendy was welcoming, well versed in the services her company CEL Services provides, very forthright and with calming demeanour

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Wendy.

Rated 5 out of 5 stars

I submitted my claim and was impressed…

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

1 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it. Paul will be glad to know that you were happy with his service.

Rated 5 out of 5 stars

He listened

He listened, explained everything so well and I felt comfortable enough to give them the information they needed.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Great service

Spoke with Paul Carson today at CEL about a fraud committed against me at the start of the year. He was very helpful and explained all the steps the company will take to try and recover the money I lost and all the charges relating to that. He has installed confidence that they will get the job done. Let’s hope they do and can recover the money I lost.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback about Paul, we will be sure to share your kind words with him and the wider team.

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