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CEL SolicitorsReviews 

11,474
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,565 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and supportive approach, making interactions pleasant and reassuring. The customer service is frequently highlighted as exceptional, with many people appreciating the clear explanations and empathetic understanding provided. Reviewers often note the efficiency and professionalism of the service, particularly in guiding them through complex claim processes. Some people were dissatisfied with the communication regarding progress, with emails being ignored and a lack of follow-up on investigations. Additionally, a few customers felt that the fees charged were higher than expected and not clearly explained, especially concerning the percentage deducted from their claims.

What people talk about most

Staff

People report positive experiences with staff, highlighting their kindness, patience, and efficiency.... See more

Customer service

Users describe positive interactions with customer service, highlighting the politeness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism,... See more

Customer communications

Clients share positive opinions on contact, with many reviewers praising the helpfulness and clear... See more

Claim

Customers had positive experiences with claim, with many expressing satisfaction with the support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went well with the case you kept me well informed with everything pretty punctual and advised me on all the information regarding the case . The only thing I was annoyed about was the payme... See more

Company replied

Rated 5 out of 5 stars

They are good help me for compensation for my injury They are understand me l am deaf .. other solicitors are not good not helping CEL SOLICITORS are very good They are good patient with me over... See more

Company replied

Rated 5 out of 5 stars

As I had been the victim of a fraud, I contacted CEL Solicitors who I found on Google. They called me shortly thereafter and I spoke to Callum Williams. He was very reassuring about the case after I h... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with the CEL solicitors and would highly recommend them. I spoke to Paul, who was professional, friendly, and very helpful throughout. He took the time to explain everything c... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
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Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
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Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
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Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,474)

1,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He listened

He listened, explained everything so well and I felt comfortable enough to give them the information they needed.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Great service

Spoke with Paul Carson today at CEL about a fraud committed against me at the start of the year. He was very helpful and explained all the steps the company will take to try and recover the money I lost and all the charges relating to that. He has installed confidence that they will get the job done. Let’s hope they do and can recover the money I lost.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback about Paul, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

My initial contact with Mathew Beumont…

My initial contact with Mathew Beumont has been extremely reassuring. I’m hoping this fantastic communication and transparency continues to the end with a successful outcome

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant review, we will be sure to share your kind words with Matthew.

Rated 5 out of 5 stars

I have just made the initial call to…Mathew B

I have just made the initial call to CEL and Matthew has been very supportive in this sensitive issue. He explained everything in detail and gave me the slightest hope in pursuing this further. He was very understanding to my situation and put me at ease.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback about Matthew, we will be sure to share your kind words with him. We wish you all of the luck moving forward.

Rated 5 out of 5 stars

I contacted CEL Solicitors hoping they…

I contacted CEL Solicitors hoping they ll be able to solve the criptco scam . Paul Carson was promptly answering my question in such sensible way

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Mark Twist was very kind

Mark Twist was very kind, he went through the kind of support and help in detail and answered all my questions.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we will be sure to share your kind with him.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with Paul Carson. From the very first conversation, he provided a fast, efficient and highly professional service. He responded quickly, listened carefully to my concerns and explained everything in a clear and easy-to-understand way.

Paul was knowledgeable, patient and genuinely cared about helping me. He answered all of my questions without making me feel rushed and gave me confidence throughout the process. His communication was outstanding, and his prompt responses made a stressful situation much easier to deal with.

It’s rare to receive customer service of this standard. Paul is a real credit to the firm, and I wouldn’t hesitate to recommend him to anyone looking for expert legal advice and exceptional client care.

Thank you again, Paul, for your outstanding support and first-class service.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Paul provided the professional, responsive, and supportive service you deserved.

Your recommendation means a great deal to us, and we'll be sure to pass your feedback on to Paul. Wishing you all the very best for the future.

Rated 5 out of 5 stars

David Leah has been very helpful so far…

David Leah has been very helpful so far in the investigation into the scam , so hopefully we will have a successful outcome.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback, we will be sure to share your kind words with David and the team.

Rated 5 out of 5 stars

A big thank you to Paul…

A big thank you to Paul Carson.Excellent service. Amazing, helpful, understanding person. I highly recommend to anyone.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we will be sure to share your kind words with Paul and the team.

Rated 5 out of 5 stars

Callum Williams is a star

Callum Williams is a star. From initial phone call to agreement he fully understood the need for the help.
Understanding and compassion from start to finish. We need more people with empathy who work like he does

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words. We're delighted to hear that Callum provided the understanding, compassion, and support you needed throughout the process. Your feedback means a great deal, and we'll be sure to share it with him.

Rated 5 out of 5 stars

The experience I've had with CEL…

The experience I've had with CEL Solicitors has been excellent. From the first phone call and emails, I've been able to talk through my experience about my scam in great detail. They've acknowledged all of my calls and emails and have helped me with guiding me on how to download statements, chats,emails etc. Chaunteau Twort, my Solicitor dealing with my case has been excellent in everything! Even offering me more support regarding my mental health! I can't thank them enough! I would highly recommend getting in touch with CEL Solicitors to anyone out there who have suffered trauma relating to loss of money due to scammers.

26 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for sharing your experience and for your kind recommendation. We're delighted to hear that you felt supported throughout the process, and that Chaunteau was able to provide both professional guidance and compassionate care. Your feedback means a great deal to us, and we wish you all the very best as your case progresses.

Rated 3 out of 5 stars

Paul Carson was very empathetic

Paul Carson was very empathetic, knowledgeable and patient. I was very happy to have had him assigned as my first response advisor by CEL Solicitors.

25 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your wonderful feedback! We're so pleased to hear that Paul Carson made such a positive first impression with his empathy, knowledge, and patience. We'll be sure to pass on your kind words, and we truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I am extremely satisfied with the…

I am extremely satisfied with the service provided, especially by CJ Sharkey, who is handling my funds recovery case. They have been very quick, professional, and helpful throughout the process. I truly appreciate their support and would highly recommend their services.

25 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words and recommendation! We're delighted to hear that you had such a positive experience with CJ and our team. Your feedback means a great deal to us, and we're committed to providing the same professional and responsive service throughout your recovery process.

Rated 5 out of 5 stars

Paul was so understanding and helpful

Paul was so understanding and helpful, and was patient and made me feel at ease, as a victim of a violent crime this was exactly what I needed

25 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant feedback, we really appreciate it.

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