Ordered some Prada sunglasses through Céline opticians. They arrived perfectly in packaging. I would just like to note delivery on purchased said 3-5days. However was more like 14 days. When queried I... See more
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Fast shipping and the sunglasses were exactly as described—I would definitely buy from them again! My only issue was that I was charged an unexpected import/customs fee to ship from Europe to the USA,... See more
I cannot express my happiness enough about the quality of sunglasses , however, lots of thoughts & multiple reviews positive & negative on Google, I was really worried I may not recrive them, or som... See more
Company replied
after finding Céline Roland back in February of this year, I exclusively order my luxury sunglasses with them. Such a fair price, even with the tariffs and shipping, and the glasses are top top qualit... See more
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Company details
About Céline Roland Opticien Lunetier
Written by the company
Au cours de mes 10 années d’expérience, j’ai pu découvrir le monde des créateurs de lunettes et la richesse de leur talent. Moi, qui pourtant déteste le passage obligé chez l’opticien, comme beaucoup d’entre nous, réalise à quel point une simple paire de lunettes peut devenir objet de désir, révélateur de style et de distinction
Cet objet est capable à lui seul d’affirmer et de signer l’allure de celle ou de celui qui le porte. Il recèle un pouvoir de communication étonnant. J’ai pensé l’univers Céline Roland Opticien Lunetier, comme un lieu de rencontre privilégié entre un client et des lunettes qui étaient, à l’évidence, faites pour lui.
L’échange, l’écoute et le conseil, sont des qualités essentielles selon moi, afin de trouver les lunettes qui vous correspondent. Il s’agit d’un partage d’émotions et d’une analyse précise, tant des besoins visuels qu’esthétiques. Une paire de lunettes, ça habille un visage, mais ça peut aussi le transformer.
Mon objectif est de conseiller une personne en lui proposant des lunettes subtilement géniales, qui vont la sublimer mais pas la déguiser !
Ici on prend les mesures de votre visage comme on pourrait le faire chez le tailleur et on vous propose des montures en fonction de vos traits, sans oublier vos envies. Du sur mesure, mais toujours avec une touche couture. Outre le côté purement esthétique, je fais aussi très attention à l’aspect médical en vous proposant une sélection des meilleurs verres !
Cinq an après l'ouverture de ma première boutique à Riedisheim, je décide de créer mon site internet. Vous avez été nombreux à me contacter via les réseaux sociaux pour vous trouver la paire de lunettes qui vous va bien! Pour mieux répondre à vos attentes, je décide donc de me lancer dans une nouvelle aventure : www.celine-opticien-lunetier.fr
Ma plus grande préoccupation : que le site internet soit à l'image de la boutique, que le client se sente bien. Parce que le choix d'une paire de lunettes, doit avant tout être un plaisir, ce sont nos opticiens diplômés qui mettent tout en œuvre pour vous renseigner dans les meilleures conditions.
Pas de doute sur la traçabilité des produits. En tant que revendeur officiel, nous nous engageons à vendre des lunettes 100% authentiques et certifiées par le fabricant.
Nous sommes revendeur officiel des plus grandes marques.
Chez Céline Roland Opticien Lunetier, la paire de lunettes vous va bien et vous allez bien à la paire de lunettes.
Cet objet est capable à lui seul d’affirmer et de signer l’allure de celle ou de celui qui le porte. Il recèle un pouvoir de communication étonnant. J’ai pensé l’univers Céline Roland Opticien Lunetier, comme un lieu de rencontre privilégié entre un client et des lunettes qui étaient, à l’évidence, faites pour lui.
L’échange, l’écoute et le conseil, sont des qualités essentielles selon moi, afin de trouver les lunettes qui vous correspondent. Il s’agit d’un partage d’émotions et d’une analyse précise, tant des besoins visuels qu’esthétiques. Une paire de lunettes, ça habille un visage, mais ça peut aussi le transformer.
Mon objectif est de conseiller une personne en lui proposant des lunettes subtilement géniales, qui vont la sublimer mais pas la déguiser !
Ici on prend les mesures de votre visage comme on pourrait le faire chez le tailleur et on vous propose des montures en fonction de vos traits, sans oublier vos envies. Du sur mesure, mais toujours avec une touche couture. Outre le côté purement esthétique, je fais aussi très attention à l’aspect médical en vous proposant une sélection des meilleurs verres !
Cinq an après l'ouverture de ma première boutique à Riedisheim, je décide de créer mon site internet. Vous avez été nombreux à me contacter via les réseaux sociaux pour vous trouver la paire de lunettes qui vous va bien! Pour mieux répondre à vos attentes, je décide donc de me lancer dans une nouvelle aventure : www.celine-opticien-lunetier.fr
Ma plus grande préoccupation : que le site internet soit à l'image de la boutique, que le client se sente bien. Parce que le choix d'une paire de lunettes, doit avant tout être un plaisir, ce sont nos opticiens diplômés qui mettent tout en œuvre pour vous renseigner dans les meilleures conditions.
Pas de doute sur la traçabilité des produits. En tant que revendeur officiel, nous nous engageons à vendre des lunettes 100% authentiques et certifiées par le fabricant.
Nous sommes revendeur officiel des plus grandes marques.
Chez Céline Roland Opticien Lunetier, la paire de lunettes vous va bien et vous allez bien à la paire de lunettes.
Contact info
19 Avenue de Hollande, 68110, Illzach, France
- 0389343649
- contact@celine-opticien-lunetier.fr
- www.celine-opticien-lunetier.fr
4.3
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
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great experience
ordered prescription sunglasses online from here.
great experience, the customer service over WhatsApp was super responsive and clarified any delays regarding shipment.
I placed the order and received just over 3 weeks later.
Please note if you receive a message from FedEx saying you need pay customs plus a hefty surcharge, ignore this. I received the message but the sunglasses came in the post the next day. Any delays with shipping just contact their customer service and they prompt customs with the right details to release it.
However, they have also mentioned that customs are subject to the recipient to pay, so it is not guaranteed that you dont pay for customs if ordering outside of France (i ordered to the Uk)
Thanks Annaelle for being a good customer service correspondent.
3 September 2025
Unprompted review
Fraudulent scam. Do not order from them!
I ordered glasses weeks ago. The glasses were not delivered to my address. Celine Roland will not refund my money nor send another pair. They took my money and I got nothing. This is theft. They keep insisting they are investigating. It doesn't take weeks to investigate a delivery. As soon as I am able to I will file a fraud claim with my bank and the authorities.
4 August 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are truly sorry for this situation and fully understand your frustration. Your order was shipped, but unfortunately the carrier has reported a delivery issue beyond our control. We are currently working with our logistics team to complete the necessary checks and provide you with a quick and appropriate solution.
Please be assured that we will not leave this matter unresolved and will get back to you as soon as possible with a satisfactory resolution.
Our customer service team is also available via WhatsApp at +33 7 87 58 29 28 should you wish to discuss this directly.
Received damaged 800€ glasses
Acetate frame on brand new Dita glasses came with damage from cleaning liquid residue.
Ignoring me as a customer and lying about the damages is unacceptable at this price point.
Take your business and shop somewhere else. I advise highly against spending money here.
14 August 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are truly sorry to read about your disappointment. The quality of DITA frames and the satisfaction of our customers are at the heart of our priorities. We never ignore a request and are committed to finding a solution in every situation. To better understand your experience and provide you with a personalized response, could you please contact us directly?
Our customer service is available on WhatsApp at +33 7 87 58 29 28 to discuss and find a suitable solution.
The Céline Roland Opticien Lunetier Team
Good shopping experience
They provide excellent customer service. Very responsive to answer my question. Also, they have a very fast delivery service once you receive a shipping email. I have very great online shopping experience with Celine Roland. Thank you so much for your service.
5 August 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Merci beaucoup pour votre retour positif. Nous sommes ravis que notre service client réactif et notre rapidité de livraison aient contribué à rendre votre expérience d’achat agréable. Toute notre équipe vous remercie de votre confiance. Notre service client reste disponible par WhatsApp au 07 87 58 29 28 pour toute question ou demande complémentaire.
Thank you very much for your positive feedback. We are delighted that our responsive customer service and fast delivery helped make your shopping experience enjoyable. Our entire team thanks you for your trust. Our customer service is also available on WhatsApp at +33 7 87 58 29 28 for any further questions or requests.
Glasses never arrived!
Ordered my glasses over two months ago.
The item was showing immediately available with express shipping.
Until today I didnt receive them, and they keep postponing me with the same standard answer. Be aware!
1 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
We sincerely apologize for the delay and the inconvenience this has caused you. Some models, especially our best-sellers, are currently experiencing stock shortages from the brands, leading to delays beyond our control. Please do not hesitate to contact our customer service via WhatsApp at +33 7 87 58 29 28 — we are here to assist you personally and find the best solution.
I got the miu miu sunglasses for a very…
I got the miu miu sunglasses for a very good price & the team helped me receive it before I travel so thank you so so much & it won’t be the last time purchasing 💕💕💕💕💕
26 July 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Thank you very much for your kind feedback. We are delighted that you enjoyed both the price and the service, and that we could ensure you received your Miu Miu sunglasses before your trip. We look forward to assisting you again in the future. Our customer service team is always available via WhatsApp at +33 7 87 58 29 28.
It takes long, but finally arrived in excellent condition
It takes me about one month to receive the glasses I ordered and it is in excellent condition. WhatsApp customer service does help! So if you are patient enough, you can trust the company.
25 July 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
We are unable to locate your order with the username provided. Unfortunately, we are currently facing some fake reviews, which makes it difficult to identify certain cases. Please kindly contact our customer service via WhatsApp at +33 7 87 58 29 28 with your order details so we can quickly identify your order and find the best solution.
Nous ne parvenons pas à retrouver votre commande avec le pseudo indiqué. Malheureusement, nous sommes confrontés à certains faux avis, ce qui complique l’identification de certains cas. Merci de bien vouloir contacter notre service client via WhatsApp au 07 87 58 29 28 avec vos informations de commande afin que nous puissions rapidement l’identifier et trouver la meilleure solution.
YKOAXRQQL order confirmation
I bought a pair of sunglasses over a month ago and they still have not been shipped and I am getting angry because this big delay. I just want to cancel the order and refund it.
16 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are truly sorry for this unusual delay and completely understand your frustration. Your refund request has been processed today, and a confirmation email has been sent to the address linked to your order.
Unfortunately, the model you selected has been extremely popular and is currently in production. We truly regret not being able to deliver it to you sooner and sincerely apologize for the inconvenience caused.
If you have any further questions, please don’t hesitate to reach out to our customer service via WhatsApp at +33 7 87 58 29 28. We’re here to help.
Best regards,
The Céline Roland Opticien Lunetier Team
Scam company zero stars if I could
Purchased glasses they have not been delivered ive set up a complaint and they have stopped all correspondence scam company do not trust
15 May 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are sincerely sorry for the situation you're experiencing. Please rest assured that we never stop responding to our customers this is absolutely not how we operate.
However, when a delivery issue arises with the carrier, we are required to follow strict procedures. This includes allowing the transporter time to conduct internal investigations before providing us with any official feedback. Unfortunately, as long as we haven’t received concrete answers from them, we cannot invent information just for the sake of responding.
If a complaint has been opened, we kindly ask for your patience while the process runs its course we will of course get back to you as soon as we have an update. Our team remains available via WhatsApp at +33 7 87 58 29 28 should you wish to speak with us directly.
Céline Roland Opticien Lunetier Customer Service
Read this review
Alright everyone. This is the review you've been waiting for. I actually went from giving them a 1 star into a 5. Trust me, i was as skeptical as everyone else with the shipping but I decided to bite the bullet and take the chance. They actually came through and delivered! It may have taken about 2 months but when it finally shipped, it came literally within 1 day for me. I'm very satisfied with the sunglasses, I have no idea of the authenticity but the build quality is great and compared to the rep I had before, this is definitely a higher grade/authentic, doesn't seem like a clone or dupe. I would believe when it comes right from the dealer. I messaged them several times with my complaints but they just told me to be patient and that they were doing everything they could. I should've listened the first time, even though it is kind of scary to pay so much and wait so long. Glad it all worked out in the end! Please give them a chance before just waiting a week and putting them on blast. I felt bad because I did the same thing. Patience sometimes is the key.
24 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
Thank you so much for your honest and detailed review. You're absolutely right, some of our best-selling models are in such high demand that brands need to restart production, which can extend delivery times. That said, we always make it a priority to closely monitor our customers’ orders and ensure delivery all the way through.
We completely understand how unsettling it can feel to wait, especially after making a significant purchase, and we truly appreciate your patience and trust. We're thrilled to hear that everything worked out in the end and that you're happy with the quality of your sunglasses.
Thank you again for your sincerity and for sharing your experience so openly. It means a lot to us.
As always, our customer service team is available via WhatsApp at +33 7 87 58 29 28 if you need anything further.
Warm regards
The Céline Roland Opticien Lunetier Team
Order ILLYWUQLE
Do not buy from this company. They dont sell brand new products but used, costumer service is abysmal, glasses will come scratched, costumer service will say one thing and do the opposite. If you have to send something back to get it replaced you will end up paying custom fees twice. If you are in the UK its cheaper to buy from local shop, never again.
13 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We’re truly sorry to hear about your disappointment, and please rest assured that we take your message very seriously.
You can initiate a return request directly on our website by going to Menu > Request a Return. Our customer service team is also available on WhatsApp at +33 7 87 58 29 28 to assist you quickly and personally.
We will resolve this matter right away — we never leave a client with an unresolved issue. The quality of our products and the satisfaction of our community are at the heart of everything we do.
Thank you for getting back to us so we can finalize the resolution.
— The Céline Roland Opticien Lunetier Team
Fraud company
Fraud company. Sunglasses ordered didnt receive. Same bad experience as many other customers on Trust pilot. Why do police doesn’t take action. Thankfully got my money back because my purchases are insured thru credit card.
14 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We strongly condemn the language used in your message. Céline Roland Opticien Lunetier is in no way a fraudulent company. Delivery issues can unfortunately occur, especially with international shipments, and are often beyond our control as they depend on external carriers. However, we never abandon our customers. On the contrary, we have strict quality procedures in place to ensure that every issue is followed up and resolved quickly, whether through a replacement or a refund.
We are fully committed to earning your trust back and remain available to assist you at any time.
Our Céline Roland Opticien Lunetier customer service team is here to support you.
Missing order! No customer service
I have placed an order with Céline Roland on 26th May. I received email confirmation. But nothing since. No tracking number. Nobody responds to my emails, voicemails or messages. After 18 days, I’ve had no further correspondence other than website emails advertising products.
I’d like to know where the order is please
13 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
Thank you for your message. In order to assist you and provide a precise update on your order, we kindly ask you to contact us directly via WhatsApp, phone, or email, including your order number or the full name and email address used for the purchase.
It is possible that some shipments from our suppliers may experience delays, but without more detailed information, we are unfortunately unable to locate your order or provide any further insight. The details shared via Trustpilot are not sufficient to identify your case.
Our team remains fully available and committed to finding a solution as soon as we receive the necessary information. Please don’t hesitate to reach out — we’re here to help.
Kind regards,
The Céline Roland Opticien Lunetier Customer Service Team
USED DEFECTIVE PRODUCT
I was sent a pair of sunglasses that were full of scratches, with no tags, no protective film, and the box was already open inside the shipping container. It honestly looked like a demo product used in-store for customers to try on—or worse, a returned defective item. To make matters worse, customer support blocked me. Very disappointing experience. Avoid this seller.
10 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are truly sorry to read your message and for the inconvenience you've experienced. In order for our Quality and Customer Service departments to address this situation promptly, we kindly ask you to send us photos of the product along with a detailed description of the issue to the following email address: contact@celine-opticien-lunetier.fr.
Your request will be reviewed in accordance with our procedures and our terms and conditions of sale (CGV), and a response will be provided as soon as possible.
Sincerely,
The Céline Roland Opticien Lunetier Customer Service Team
Phonkul
This has been the WORST shopping experience I’ve ever had. I bought what was supposed to be a high-end sunglasses, and the seller just threw them into a tiny box with ZERO protection—no bubble wrap, no padding, nothing. Just the box. Unsurprisingly, the sunglasses arrived damaged.
When I reached out to customer service, instead of taking responsibility, they told me I had to ship it back at my OWN expense. Are you serious? I already paid for shipping when I bought the item, and they couldn’t even be bothered to pack it properly. Now I’m expected to pay again for their careless mistake?
This is completely unacceptable. If you value your money, your time, and your sanity—stay far away from this seller. They clearly don’t care about their customers or the condition of the products they ship.
1 June 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Dear Sir,
We are truly sorry to hear about your dissatisfaction.
Please be assured that a full response has been provided to you multiple times through various channels. Your complaint has been carefully reviewed, and our procedures — specifically designed to handle this type of situation — have been clearly explained.
At no point have you been left without a response. Our team remains fully available and committed to assisting you. However, it is essential that our return process is followed in order to resolve this matter efficiently.
We remain at your disposal to help you complete the necessary steps under the best possible conditions.
Kind regards,
Customer Service – Céline Roland Opticien Lunetier
Be careful.
I received the wrong order. They don't want to take it back. They're just lying. They're scammers. Beware of them. Too bad I couldn't pay with PayPal.
25 May 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We’re truly sorry for this situation. As mentioned in our previous emails, a verification is currently underway to better understand what happened. Your case was reviewed again this morning by our team, and you will receive a full response today regarding your claim.
Thank you for your patience please rest assured that we remain fully committed to finding a suitable solution.
Kind regards,
Customer Service Team – Céline Roland Opticien Lunetier
Sunglasses are FAKE!!
Sunglasses are FAKE!!
I placed an order for over €200 for a pair of Fendi Baguette sunglasses. They arrived a month later. The glasses are COUNTERFEIT!
I have many a pair of genuine fendi sunglasses all come with an authenticity card that holds a specific hologram, to identify them as authentic.
The authenticity card received with my sunglasses did not contain one! Packaging seemed odd. Wrong colour and wonky font! The engraving on the side of the sunglasses were wrong! And the serial code was placed wrong!
Please be aware of the counterfeits!!!
30 May 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We are very sorry to read your message and take your concerns seriously.
Please allow us to clarify: we are an official retailer of all the brands we offer, including Fendi. We categorically do not deal in counterfeit products. On the contrary, we are strongly committed to fighting against counterfeiting and the dangers it poses—for consumers and for the industry as a whole.
Each model we sell comes with a unique serial number, which can be verified directly with the brand.
To investigate this situation thoroughly, we kindly ask you to contact our customer service team via WhatsApp at +33 7 87 58 29 28 and send us your order details and photos. Our team will respond quickly and do everything possible to assist you.
To our community: please rest assured that all products sold on our website are 100% authentic, sourced directly from the brands or their official distributors.
Warm regards,
Customer Service – Céline Roland Opticien Lunetier
Took my money, but never sent the glasses
I ordered a pair of sunglasses over a month ago. I was told they would be shipped within one week. It has now been five weeks, and they still have not been shipped. I have requested the company cancel the order and refund it multiple times, and they are ignoring my emails. Stay far far away from this company!
21 April 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We sincerely apologize for the delay and the frustration this has caused.
Please note that we received confirmation for your refund this morning, and the necessary actions have already been taken to process it. You should see the amount reflected shortly, depending on your payment method.
We’re truly sorry for the experience and the time it took. Our team is doing its best to follow up with each request individually, and we remain at your disposal should you have any further questions.
Best regards,
Customer Service – Céline Roland Opticien Lunetier
Took a while but they are perfect
I ordered some Prada sunglasses with prescription lenses from this website on 28th April. I already have the same sunglasses without prescription lenses so I knew what I was buying, and they were literally half the price I would have had to pay from my usual opticians, plus they had a different coloured frame that I hadn’t seen anywhere else.
I got very worried when I didn’t hear anything after a week and read all the terrible reviews on here. I emailed them and they replied to say they had my frames and were waiting for my lenses. Anyway they have just arrived today (19th May), so I have knocked one star off because they took a LOT longer to arrive than I expected from what it said on their website, but they are perfect and I am very pleased with them.
Plus didn’t have to pay any import taxes - yey (probably should have as I’m in the UK)
19 May 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
Thank you very much for your detailed feedback and for choosing our Prada sunglasses with prescription lenses. We completely understand your concern about the delivery delay and sincerely apologize that it took longer than expected.
We’re delighted to hear that the sunglasses are perfect and that you’re happy with your purchase, especially the unique frame color you couldn’t find elsewhere. Regarding the absence of import taxes, this can vary depending on regulations, but we always aim to avoid any surprises for our customers.
Please feel free to reach out to us via WhatsApp if you have any questions or need assistance. Your satisfaction is our top priority.
Wishing you a wonderful day,
The Céline Roland Opticien Lunetier Customer Service Team
AVOD AVOID AVOID
Ordered glasses from them arrived damaged, didnt even try them contacted celine roland straight away, they ignored my emails, paid customs fee for damaged sunglasses, which they point blank refusing even answer to my emails about it as i cant claim customs fees refund without them providing some information. Had to involve paypal to sort it. Honestly avoid and save yourself a headache. Now im left out of pocket and have damaged sunglasses. AVOID this horrible company.
30 April 2025
Unprompted review
Reply from Céline Roland Opticien Lunetier
Hello,
We’re very sorry to hear about your experience. Please know that our team is fully available to assist you and provide answers to your concerns.
We invite you to contact our customer service directly via WhatsApp at 07 87 58 29 28, where we will handle your case with the utmost care and work to find a suitable solution.
Thank you for your feedback,
The Céline Roland Opticien Lunetier Team
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